Something Fishy??!!

Hiya Klos,

Yeah, I've noticed this instant closure of games on the web. I missed out on a piece because of it. I assumed there'd be no point in trying to phone, and then the flipping thing took an age to go on the telly. How to confuse your customers and not win 'em. I can't help but wonder if we might be to blame a bit for this, let's face it most of us mess about with our baskets. Whilst of course telephone callers can cancel in just the same way, many may not even realise that and probably aren't quite so quick off the mark as we may be. I'll admit to getting things into my basket from time to time in order to get a better look at it. If I don't want it I do try to get it back into the game before it closes, but this is not always possible with fast games. This can work both ways though. If I were ordering on the phone, I probably wouldn't have bothered if in doubt, whereas ordering on the net I have kept a lot of pieces I probably wouldn't have bothered to phone for.

Gems do offer a much more flexible internet system than the others, and this is one of the reasons why I keep coming back. That flexibility could unfortunately be coming back to bite them on the bum on such events as this.

I dunno what the answer is, but I think (just for once) I understand the problem. If this is the price we have to pay for the flexibility, then I'm prepared to go along with it irritating though it is.

Argey xx