View Full Version : Left hand not knowing what right hand is doing.

31-07-2008, 09:44 AM

Remember my faulty bracelet? The one outwork sent back with the stone still missing? Well, I was to return it to CS for checking (that all the claws were secure) before they sent it back to Outwork.

I did.

They've returned it to me saying it's out of warranty.

I am picking up the 'phone as I type!!!!!!


31-07-2008, 10:00 AM
thats outrageus:mad: let us know whats said

Sparkle plenty
31-07-2008, 10:00 AM
How totally frustrating! Do let us know the outcome, fingers crossed!

31-07-2008, 10:16 AM
Good lord, the level of incompetence is rising, unbelievable.
Hope you get some satisfaction hun, it must be infuriating.

Beady Belle
31-07-2008, 10:52 AM
If the fault occurred during the warranty period, surely that's the only important thing here? I hope you get it sorted satisfactorily. Where's Steve A's replacement, he would have been on to this and got it sorted for you pronto!

31-07-2008, 11:17 AM
what a sorry saga Meggie.

have you spoken to Dawn about it? I think she's still there but apologies if I'm wrong.

31-07-2008, 01:34 PM
As I said, I 'phoned immediately & now have another number with which to return it. My postage will be refunded, but it's still hassle to wrap it up & take it to the Post Office - again!

As I understand it, someone hadn't looked at the history. Wonder how they thought I had a kosher returns number?

Really glad I haven't bought for many months,