How long are returns taking now?

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MissMagpie

If it sparkles - grab it
Joined
Jun 27, 2008
Messages
1,433
I returned an item by Special Delivery which, according to Royal Mail's tracking, was received back on Monday, but the return is still not showing up on the order tracking.

I contacted Gems and they said it hadn't been processed yet, and that refunds could take up to 30 days, but is this normal? They're usually much quicker than that, and I can't relax about it because it was an expensive item.
 
Hi Miss M - I had to wait over three weeks a while back and got the same 30 days answer when I asked. Bank of Customer can be a nice little earner methinks. xxxxxxxxxx
 

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