Not a happy bunny

I bought a fair amount from Rocks before the revamp and on the few occasions I had cause for complaint they were dealt with promptly and to my satisfaction.

Unfortunately this time it's not the case, I purchased a few items & requested they be sent to my work address but they were sent to my home address, fortunately my neighbour was in to accept the delivery. Then I received a phone call to apologise because my card had been charged twice in error & the call was to assure me this would be rectified. However, instead of them refunding the amount they charged me again! So I emailed explaining the problem, Jainey phoned me and said the refund would be made and I would be sent a gift to apologise for the error. I've now received the refund but no gift.

I also asked for the cards to be re-issued without my name on them, a new set arrived exactly the same! I emailed again and have been advised a new set will be sent out - still waiting for them.

I've also emailed them with regard to a strung rose quartz necklace which has broken asking if there was anything they could suggest but again no response.

I most certainly won't be placing any further orders until these issues have been resolved - the love affair is definitely over.

Cazz

You've come to the right place Cazz, I'm sure Barry will be on the case tomorrow for you!

Lee Jones said:

You've come to the right place Cazz, I'm sure Barry will be on the case tomorrow for you!

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Thanks Lee - I hope someone is as I'm sure they would prefer good press over bad.

Lee Jones said:

You've come to the right place Cazz, I'm sure Barry will be on the case tomorrow for you!

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Sly digs are really not attractive, nor are they necessary!

Hi Cazz,

Really sorry about this please could you email me and just confirm your postcode so i can check i have got the right details for you. [email protected]

If it is ok we will then give you a call to get this issue fixed. Sorry for the inconvenience and hassle, we take it very personally and seriously when things go wrong for our customers.

Regards

Sarah

PrincessRacer said:

Sly digs are really not attractive, nor are they necessary!

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If you can't stand the heat, get out of the kitchen lovey...

:mysmilie_1105: :mysmilie_1249:

Lee, sweetums, I can contain my curiosity no longer and find myself compelled to ask you outright........what is your name in Rocks??

perdita said:

Lee, sweetums, I can contain my curiosity no longer and find myself compelled to ask you outright........what is your name in Rocks??

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Name in Rocks?

:mysmilie_374:

Lee Jones said:

Name in Rocks?

:mysmilie_374:

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Is there an echo in here? In plain English, what username do you use when you chat and /or buy at Rocks.tv? :mysmilie_81::mysmilie_81:

perdita said:

Is there an echo in here? In plain English, what username do you use when you chat and /or buy at Rocks.tv? :mysmilie_81::mysmilie_81:

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Sorry for asking a simple question, and oh gosh, I don't have a username to chat on Rocks.tv - find it far too fanatic and clicky.

It's my better half that does the buying, usually over the old dog and bone.

i don't like the chat thing on rockstv either, puts me off alot of the time.

I noticed that Rocks have again added the option to switch chat off should you so wish.

perdita said:

Is there an echo in here? In plain English, what username do you use when you chat and /or buy at Rocks.tv? :mysmilie_81::mysmilie_81:

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I've got a great idea, let's open a suggestion box as to what it could be for someone like Mr J <a href="http://plugin.smileycentral.com/http%253A%252F%252Fwww.smileycentral.com%252F%253Fpartner%253DZSzeb008%255FZNxpt484YYGB%2526i%253D15%252F15%255F8%255F212%2526feat%253Dprof/page.html" target="_blank"><img src="http://smileys.smileycentral.com/cat/15/15_8_212.gif" alt="SmileyCentral.com" border="0"><img border="0" src="http://plugin.smileycentral.com/http%253A%252F%252Fimgfarm%252Ecom%252Fimages%252Fnocache%252Ftr%252Ffw%252Fsmiley%252Fsocial%252Egif%253Fi%253D15%252F15_8_212%2526uiv%253D3.0/image.gif"></a> xxx

Lee Jones said:

If you can't stand the heat, get out of the kitchen lovey...

:mysmilie_1105: :mysmilie_1249:

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It is about neither heat nor kitchens, duckie boo, it is about adult conversations that don't resort to name calling, sly insults and general adolescent behaviour.

...if you want to play with the grown ups, darling, act like a grown up.

well said princess <a href="http://plugin.smileycentral.com/http%253A%252F%252Fwww.smileycentral.com%252F%253Fpartner%253DZSzeb008%255FZNxpt484YYGB%2526i%253D4%252F4%255F1%255F114%2526feat%253Dprof/page.html" target="_blank"><img src="http://smileys.smileycentral.com/cat/4/4_1_114.gif" alt="SmileyCentral.com" border="0"><img border="0" src="http://plugin.smileycentral.com/http%253A%252F%252Fimgfarm%252Ecom%252Fimages%252Fnocache%252Ftr%252Ffw%252Fsmiley%252Fsocial%252Egif%253Fi%253D4%252F4_1_114%2526uiv%253D3.0/image.gif"></a>

PrincessRacer said:

It is about neither heat nor kitchens, duckie boo, it is about adult conversations that don't resort to name calling, sly insults and general adolescent behaviour.

...if you want to play with the grown ups, darling, act like a grown up.

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PR don't waste your time replying to the constant sarcastic and deliberately obtuse posts, it's not worth the effort.

Okay - so I've opened a special suggestion box entirely for Mr J's sole use

argeybargey said:

Okay - so I've opened a special suggestion box entirely for Mr J's sole use

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Being a laydeeeeeeeeeeeeeee Arge I couldn't possibly put my suggestion in print, but it consists of the word sole and an initial :mysmilie_1633:

argeybargey said:

Okay - so I've opened a special suggestion box entirely for Mr J's sole use

Click to expand...

:mysmilie_61:

Beady Belle said:

Being a laydeeeeeeeeeeeeeee Arge I couldn't possibly put my suggestion in print, but it consists of the word sole and an initial :mysmilie_1633:

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Arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr :mysmilie_17:

I've got my own clean suggestion for a few of you... HERE!

:mysmilie_348: