Stone fallen out

ShoppingTelly

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debsie

Its a spade!
Joined
Jun 25, 2008
Messages
132
Just to have a moan I put one of the Alexandrite Milano charms on my sweetie bracelet 2 days ago. Just looked down and a stone is missing. Sadly I bought the charm way before Xmas, but it stayed in its little bag until Sunday evening. I know they are not exactly expensive, but I really do think it should last longer than 2 wears!
 
I believe their jewellery is guaranteed for at least 3 months, it may even be 6 months. I'd definitely be inclined to contact Rocks' Customer Service, I'm sure they will sort it out.
 
E-mail CS debsie, I am sure they will offer you replacement or refund :) Hope its sorted out for you soon.
 
HI Debsie , give Rocks a ring and Im sure they will sort it out for you
 

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