I just ordered something online and noticed the e-mail receipt said the following:
Refunds & Returns
Ideal World is committed to selling quality products which we hope you will love. However, we understand that there may be a time when you need to exchange or return something you have bought. If for any reason you are not entirely satisfied with any item, it may be sent back to us for refund provided it is returned within 14 days (unless otherwise specified) from the date of receipt. See our returns table below for more information. You also have the right to cancel your order by fax, e-mail or letter within seven working days of receipt. This does not affect your statutory rights. Please follow our simple Returns Procedure as detailed below. If you require assistance you may contact our Customer Services Department.
CDs/CD Roms/DVDs Not returnable if pack is unsealed
Perishables (food, plants) Not returnable
Personalised items Not returnable
Jewellery Not returnable if security tag removed
Hygiene items Not returnable if pack is opened or hygiene strip removed
Mobile phones Not returnable if product is used or SIM card pack opened
I rarely buy from IW now but will be even more careful now !
Refunds & Returns
Ideal World is committed to selling quality products which we hope you will love. However, we understand that there may be a time when you need to exchange or return something you have bought. If for any reason you are not entirely satisfied with any item, it may be sent back to us for refund provided it is returned within 14 days (unless otherwise specified) from the date of receipt. See our returns table below for more information. You also have the right to cancel your order by fax, e-mail or letter within seven working days of receipt. This does not affect your statutory rights. Please follow our simple Returns Procedure as detailed below. If you require assistance you may contact our Customer Services Department.
CDs/CD Roms/DVDs Not returnable if pack is unsealed
Perishables (food, plants) Not returnable
Personalised items Not returnable
Jewellery Not returnable if security tag removed
Hygiene items Not returnable if pack is opened or hygiene strip removed
Mobile phones Not returnable if product is used or SIM card pack opened
I rarely buy from IW now but will be even more careful now !
