broken Swivel Sweeper
- Thread starter Hilbo
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my_old_mans_a_dustman
Registered Shopper
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If you bought it less than a year ago QVC will exchange or refund you.
Beading Belle
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Phone CS Hilbo and they should offer you refund or replacement.
Thank you all again
Beading Belle
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`Did you get it sorted Hilbo?
AngelGab
Registered Shopper
the same thing happened to mine about 3 weeks ago....did you have any luck with customer services???
Yes and have to say CS was very helpful, it is going to be collected & I can have a replacement or refund. Will have to wait for the replacement as they are on order. If I miss collection driver leaves a contact number. Really good service.
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AngelGab
Registered Shopper
Yes and have to say CS was very helpful, it is going to be collected & I can have a replacement or refund. Will have to wait for the replacement as they are on order. If I miss collection driver leaves a contact number. Really good service.
ah thanks for that Hilbo, I'm gonna phone them too.....it's a nightmare trying to use it the way it is...
Beading Belle
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Fingers cross you receive yours soon Hilbo. Its worth checking the website regularly just in case.
AngelGab
Registered Shopper
oooh - that's good to know....I too phoned CS this morning - courier coming to collect it - I asked for a replacement too - but maybe I will do the same and get it from Thane Direct (I haven't looked at heir website yet - is it exactly the same??)
T
TSVNotForMe
Guest Shopper
When was the TSV as I have one too and so far, touch wood, it is ok. Just want to know that it is within the guarantee time.
I would say that it might be cheaper at Thane, but you've already paid for it and got proven good CS service with QVC. If it breaks again you are still assured of good service with QVC, so is it worth jumping ship?
I would say that it might be cheaper at Thane, but you've already paid for it and got proven good CS service with QVC. If it breaks again you are still assured of good service with QVC, so is it worth jumping ship?
AngelGab
Registered Shopper
the TSV was in March....CS said that it's under their guarantee for a year...yes - I do agree with you (in that I feel a bit more secure ordering via QVC)....and I've had a look at the Thane website..it is the same sweeper - but it's more expensive (but their deal does include an extra battery)
grovesy
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I think the extra battery as the battery dies on them, I read somewhere where people were having trouble getting replacement batteries.
Apologies I got it from Woodbridge Direct & not Thane & it is cheaper than QVC. I had an email this morning & its on its way. I know there is guarantee with qvc but I use it nearly every day rather than drag out the vacuum so am willing to risk it.
Houserabbit
Bunny Mummy of Two
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- Aug 22, 2008
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I bought something similar from John Lewis the week before the swivel sweeper TSV (typical...) Think it was about £40. It's made by GTech, (British) and it's fanTAStic, feels very sturdy but it's light to use. Comes with a charger and the battery lasts ages. Just the thing for those little bits of hay and straw the bunny likes to bring into the house... Would highly recommend it if anyone is thinking of buying one.
grovesy
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Gtech also have a website where yopu can order spares too! I bought a Gtech from Robert Dyas, and this was one of the things that helped sway me to buy. I was going to buy another hoime-tek but they had none on thier site when mine died, and it was not the batteryas other half checked it.
