Returns

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petpixie

Registered Shopper
Joined
Jan 2, 2009
Messages
1,918
Location
Caledonia
I'm returning a couple of pieces to Gems/Rocks and would be grateful for a little advice from more seasoned shoppers.
Firstly, do I need to enclose my invoice with the return or do they get all the info they need from the little returns form I filled out ( my name and address aren't on it )
and secondly the value of the return is less than £100, do I need to send it special delivery or will recorded delivery be ok?
Many thanks
 
Haven't bought from them for ages PP but it always used to be just the returns slip. I personally wouldn't use recorded delivery unless it was a really cheap item that wouldn't worry me if it got lost because with RD you are not covered for jewellery items and could not make a claim.
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Thanks PPC ~ I was swithering on the delivery options and you've made my mind up to go with the special xx
 

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