Faulty Travelon bag

Firstly, here is a link to the item - - -

http://www.qvcuk.com/ukqic/qvcapp.a....831615.cm_scid.ItemNumberSearch#BVRRWidgetID

I bought this on 8th August last year, so it is 10 months old.

It is a SECURITY bag, reinforced with metal mesh and with metal wires inside the strap to prevent it being cut off.

It has a buckle on the strap to adjust the length of it. The buckle looks like metal, but turns out to be rather flimsy plastic, as it broke when my partner was wearing the bag, causing the bag to fall off as the strap was no longer attached to the bag. So much for "security"!!!

I've just rung CS to try and get a replacement. They said they can't access any orders after 1700 on a Friday, and not until Monday!

However, they also said it was out of its 6 month guarantee.

I would have though an item like this would have a year's guarantee, and in any case, IT SHOULD NOT HAVE BROKEN IN THIS WAY. What is the point of all the other security features if the strap falls off if a flimsy plactic buckle breaks? It should have been metal.

Obviously I will ring again on Monday, but in the meantime, any comments or suggestions if they stick to the 6-month rule?

I would quote the sale of goods act, which states that goods must be fit for purpose, or words along those lines. it should certainly last longer than 6 months. i don't think you will have a problem-ask for a supervisor and don't give in.

actually, have a read of this
http://www.which.co.uk/consumer-rig...erstanding-the-sale-of-goods-act/your-rights/
there IS a six month rule, but only in as much as you need to show it wasn't fit for purpose.hope it helps

Thanks.

BTW I made a mistake in my arithmetic, it is only 9 months old, not 10, and this is from my ORDER, not when I actually received it.

I received it on 18th August, and it probably wasn't used until about 2 weeks later (it takes that long to transfer everything from a woman's handbag into another one lol).

I thought most items were guaranteed for 12 months by the manufacturer? Have you tried Travelon direct to see if they can help?

dont waste your time messing about with QVC, you'll just have a load of argument and stress.

you may need to get Q to send you an order list as proof of purchase if you dont have the original reciept but when youve got that deal with the organ grinder www.travelonbags.co.uk which says

What is Travelon's warranty policy?

One Year Limited Warranty
We warrant your product to be free of defects in materials and workmanship for one year from date of purchase.

In the unlikely event that you experience a defect in materials or workmanship, we will repair or replace the product (at our option). Please e-mail or call customer service at (847) 621-7000. They will provide you with instructions for the product’s return. You will be asked to send dated proof of purchase and a check with the product to cover shipping and handling.

If a defective product cannot be repaired and there is not an exact replacement available, we will make every effort to replace the product with a similar product. If there is not a similar product, we will replace it with something of a comparable retail value.

This warranty is designed to protect you against defects in materials and workmanship only. Please be aware that defects are most likely to be discovered during the first year of use. Like any product, your Travelon product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse, abuse, or damage caused by common carriers. If you return an item due to these reasons, Travelon will reserve the right to return it to you.

Travelon does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. Some states do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.

This is Stratobuddy's partner elbowing into this forum behind his back, just to say it (the bag) does NOT weight half a ton, more like only about 1 cwt - he can be SO rude sometimes!!!!!

Who is the male presenter in the video for this bag? I don't recognise him at all. It is also difficult to place his accent, seems a cross between Bristol and USA to me?


http://www.qvcuk.com/ukqic/qvcapp.aspx/view.2/app.detail/params.item.831615.cm_scid.ItemNumberSearch

Oirish. I've lived in Northern Ireland for years now and talk to lots of NI and Irish people daily and I still end up seeing people on telly and thinking they're either from Bristol or the US when they're actually from Eire. I don't know what it is, I'm usually quite good with accents. Most of the time it's the Dublin accent that catches me out.

I agree it's a complete joke but I did notice when I logged into my account just now (your post reminded me that I emailed CS about an incomplete order a week ago and didn't get a response) and there is a message at the top saying because of a system update not all of my order history might be available. So at least CS wasn't lying.

I'd wait for her to get back, there's no real rush to return it.

If you include a letter with the bag there's a strong chance it'll get overlooked when the bag is received by the returns dept. and they'll just process it as refund automatically.

I'd ring CS and ask them to put the black option on waitlist if you can, at the original TSV price as a replacement for the faulty one; once you've got that order number you can still ring at a later date and change to a colour that is in stock. In my experience you have to emphasise that you want them to honour the lower price for a future order. Sometimes they can advise you whether an item will be restocked, sometimes a TSV is a one-off and they don't get additional stock of it once it's sold out; at least then you'll know whether there's any point holding out for a black one or whether to settle for another colour.

Jude xx