Sev's Mum
Registered Shopper
had any problems with a delivery from TJC? I placed an order on 5th August, I had notification of it being despatched on 6th August and I emailed TJC on 12th August to say that I have not received my order and this was the response that I got:
In response to your query, your parcel is showing as being despatched on the 6th August 2011 with the ROYAL MAIL postal service and shall be posted to yourself shortly. We have been made aware by the postal service that due to current backlogs some of our Customers are experiencing a delay in receiving their parcels and they are doing all they can to get these deliveries out in our standard 5-7 working day timescale. Due to the ROYAL MAIL backlogs for package post we know that our standard delivery timescale is not currently being achieved in quite a few circumstances, we can only apologise for this matter but do assure you that everything is being done to get the parcel to you as quickly as possible.
I do apologise for any inconvenience caused by this delay.
Just wondering if anyone else has experienced delays? Thanks
In response to your query, your parcel is showing as being despatched on the 6th August 2011 with the ROYAL MAIL postal service and shall be posted to yourself shortly. We have been made aware by the postal service that due to current backlogs some of our Customers are experiencing a delay in receiving their parcels and they are doing all they can to get these deliveries out in our standard 5-7 working day timescale. Due to the ROYAL MAIL backlogs for package post we know that our standard delivery timescale is not currently being achieved in quite a few circumstances, we can only apologise for this matter but do assure you that everything is being done to get the parcel to you as quickly as possible.
I do apologise for any inconvenience caused by this delay.
Just wondering if anyone else has experienced delays? Thanks
