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Graham
25-10-2012, 02:33 PM
QVCUK please reply to my emails, I need to know why you have decided to destroy my life, an explanation is the minimum I deserve after generating half a million pounds worth of business in the last 18 Months.

petpixie
25-10-2012, 02:38 PM
Well I for one am publicly taking a stand against the way big business treats people. I shall no longer be purchasing anything until this matter is resolved to Graham's satisfaction. So you've already lost some christmas sales from me QVC! I shall source whatever I want elsewhere.

poppy43
25-10-2012, 02:47 PM
I'm another one who always uses QVC for a lot of my Christmas shopping, but like Petpixie will take my business elsewhere!!!!

Flamenco
25-10-2012, 03:00 PM
Me too. QVC are not getting a single penny more out of me either.


Sent from my new Apple iPad 32GB WiFi White using Tapatalk

Nora
25-10-2012, 03:03 PM
I will join the group too, Q are getting worse!

tristar
25-10-2012, 03:08 PM
What does this mean? Is QVC trying to close this froum? I know Im a newcomer but I cant see what harm we are doing we are discussing qvc bith good and bad and I assumed most of the members were regular shoppers. I need qvc, both for viewing and for shopping but also I want to be able to stay here and free to discuss all aspects, even if some are negative.

iloveshopping
25-10-2012, 03:10 PM
I don't understand.... what emails has Graham sent that have not been replied to. What half a million pounds of business?

bags
25-10-2012, 03:16 PM
I don't really understand what is happening, though I do understand that QVC are causing a lot of upset to Graham.
Is it correct that purchasing linked from this web site should be decreasing or will that not effect the sites credibility?

I've another personal health challenge to face shortly, so I'm sharing some strength with you Graham, please don't let them beat you.


:mysmilie_513:

SparklyBarbs
25-10-2012, 03:17 PM
QVCUK please reply to my emails, I need to know why you have decided to destroy my life, an explanation is the minimum I deserve after generating half a million pounds worth of business in the last 18 Months.

Graham, can you maybe do a sticky and give us all an idea how and why all this started. You obviously seem very upset and you
must know you have all the support here on the forum, and if we can help in any way tell us all how. But firstly don;t let it destroy
your life. Nothing is worth that. So consider us all friends who want to help . Please :up:

MissKat
25-10-2012, 03:28 PM
Graham, can you maybe do a sticky and give us all an idea how and why all this started. You obviously seem very upset and you
must know you have all the support here on the forum, and if we can help in any way tell us all how. But firstly don;t let it destroy
your life. Nothing is worth that. So consider us all friends who want to help . Please :up:


I second that.
I don't pass by the forum much since I rediscovered the high street but this site definitely keeps me interested eg I try and get the heads up for forthcoming tsv's etc
What's happened Graham?

minim
25-10-2012, 03:36 PM
Oooh!
Are we declaring War?
http://i1261.photobucket.com/albums/ii581/minim51/ragdoll-cat-peeping-out-of-mini-army-tank-thumb9957587-1.jpg

NIKKID
25-10-2012, 03:43 PM
Im another happy to boycott although i dont really understand whats happening either!

scbu
25-10-2012, 03:55 PM
Im confused aswell wots happend? :sad:

loveheart
25-10-2012, 03:56 PM
How would QVC know that some members on here have stopped buying from them and in the grand scheme of things would it make any difference to them.

miss molly
25-10-2012, 03:57 PM
I keep getting advertising between posts showing qvc stept weightman promoting her craft show ?

YORKO
25-10-2012, 03:59 PM
That kitty looks real mad

Oooh!
Are we declaring War?
http://i1261.photobucket.com/albums/ii581/minim51/ragdoll-cat-peeping-out-of-mini-army-tank-thumb9957587-1.jpg

SparklyBarbs
25-10-2012, 04:03 PM
That kitty looks real mad We all are "mad" too at what they're trying to do

Capirossi
25-10-2012, 04:11 PM
Personally I would prefer the full story first. Happy to support but not when I don't know what is going on!

From mobile, please excuse any silly errors!! :-)

BusyMum
25-10-2012, 04:13 PM
I did say maybe we should boycott them for a week - but they would need to know that we're doing it, and why - maybe some techies could get a petition or something up and running? Don't look at me, I'm a thicko! Q need to know that the little people can and will hit back, and if it hits them in the pocket, that's the place that will hurt - if I'm understanding correctly, they seem to think we are responsible for falling sales?? Which is pretty stupid imo, but maybe we COULD make a dent in the profits and thumb our noses at them??

Administrator
25-10-2012, 04:19 PM
Will try to explain .... 18 Months ago I joined a company called SKIMLINKS, what happens is when you post about a product or sevice that is part of Skimlinks they turn it into a HYPERLINK (http://www.crafttelly.com) if someone clicks on it and makes a purchase I get a small commission, I was then head hunted by a company calles VIGLINK who said they could generate more income so I moved to them. This is regular income that helps pay for the site upgrades etc

Last Friday I got an email from VigLink to say that QVCUK had cut them off, to be honest my biggest issue is not me being cut off but VigLink being told that ALL customers sut off while they have me as a client. They said they hated to say it but maybe best to go back to Skimlinks, this I did but then found out that "Senior Management" had told Skimlinks to remove me from the QVCUK affiliate scheme.

QVCUK's reasoning was the comments on the forum, but having generated over half a million pounds in 18 Months the revenue raised proves that this site has many QVC Customers, this is total revenue after returns.

Last Friday I will admit and yes I am far too honest for my own good but really thought that was that and time to shuffle off, honest again sat with a bottle of libriam but wasnt brave enough. Next Day the Police phoned, a director from QVCUK had informed them of my situation and the police wanted to know if I was OK, I was. This then really turned the situation around and made me angry that they could call the police but just cut my income off without a word.

I hope that will explain everything ... One thing I can say for certain is QVCUK many been in my opinion be trying to destroy my life but one thing I can guarantee THIS SITE IS GOING NOWHERE, I have offered QVCUK many opportunities to get involved but it is their choice to decline my invitations. Even when I am gone (natural causes) I have made provisions for the site to continue.

YORKO
25-10-2012, 04:26 PM
Good on you Graham you sound a lot more positive and ready to take them on. More power to you
Will try to explain .... 18 Months ago I joined a company called SKIMLINKS, what happens is when you post about a product or sevice that is part of Skimlinks they turn it into a HYPERLINK (http://www.crafttelly.com) if someone clicks on it and makes a purchase I get a small commission, I was then head hunted by a company calles VIGLINK who said they could generate more income so I moved to them. This is regular income that helps pay for the site upgrades etc

Last Friday I got an email from VigLink to say that QVCUK had cut them off, to be honest my biggest issue is not me being cut off but VigLink being told that ALL customers sut off while they have me as a client. They said they hated to say it but maybe best to go back to Skimlinks, this I did but then found out that "Senior Management" had told Skimlinks to remove me from the QVCUK affiliate scheme.

QVCUK's reasoning was the comments on the forum, but having generated over half a million pounds in 18 Months the revenue raised proves that this site has many QVC Customers, this is total revenue after returns.

Last Friday I will admit and yes I am far too honest for my own good but really thought that was that and time to shuffle off, honest again sat with a bottle of libriam but wasnt brave enough. Next Day the Police phoned, a director from QVCUK had informed them of my situation and the police wanted to know if I was OK, I was. This then really turned the situation around and made me angry that they could call the police but just cut my income off without a word.

I hope that will explain everything ... One thing I can say for certain is QVCUK may been in my opinion be trying to destroy my life but one thing I can guarantee THIS SITE IS GOING NOWHERE, I have offered QVCUK may opportunities to get involved but it is their choice to decline my invitations. Even when I am gone (natural causes) I have made provisions for the site to continue.

Capirossi
25-10-2012, 04:40 PM
Graham - in this case you have my full support. How dare they do all that as a result of comments on this forum!! Very mature, very professional. I am astounded, I really am.

I hope our boycott hurts them somewhat. Maybe we should all stop viewing too, maybe the decrease in viewing figures will piss them off too.

Gobsmacked :eek:

From mobile, please excuse any silly errors!! :-)

SparklyBarbs
25-10-2012, 04:55 PM
So much for the freedom of speech.!!!!!! How can QVC be so afraid of a forum and blame us on the downturn in their
revenue. They ought to look closer to home. IMO. Graham thanks for explaining to us, and glad to see you're more
positive. Don't let them get you down. I believe things happen for a reason, so hopefully you and the forum will
come out of this stronger and tougher, it must have been a shock to come out of the blue like that, but we're all
behind you now, and will help whatever way we can. Positive thoughts x

Nicky-j
25-10-2012, 05:02 PM
Since it seems that Shoppingtelly.com generated a lot of income for QVC, they must have a serious reason for doing this? Perhaps there are legal issues they have to consider - nothing done here by Graham of course, but perhaps something else. Or something to do with the new website?
I did wonder whether it had to do with some of the personal comments that have been made on this site about presenters and guests, but that's been happening for a long time. Perhaps they have a financial reason (an alternative income stream that they would lose if they continued to be connected to a 'fan page')? I suppose we will never really know.

Diamond Diva
25-10-2012, 05:05 PM
I did say maybe we should boycott them for a week - but they would need to know that we're doing it, and why - maybe some techies could get a petition or something up and running? Don't look at me, I'm a thicko! Q need to know that the little people can and will hit back, and if it hits them in the pocket, that's the place that will hurt - if I'm understanding correctly, they seem to think we are responsible for falling sales?? Which is pretty stupid imo, but maybe we COULD make a dent in the profits and thumb our noses at them??

I agree it would be a good idea Busy Mum, worse still large companies hate bad press so perhaps we need to look at it from that angle too, but I'm not a techie either but someone on the forum must know how we can go about it ?

iloveshopping
25-10-2012, 05:05 PM
Ooophs I just something from QVC (new Lipstick Queen lipstick) but if you want my support to boycott QVC then I'll do it (it will save me some money)

BusyMum
25-10-2012, 05:10 PM
We might get withdrawal symptoms mind you...shall be relying on all of you to back me into a corner when Kipling comes on!!

minim
25-10-2012, 05:11 PM
That kitty looks real mad

If you think Kitty is mad, you should see the baby!
Come to think of it, I'll send baby as back-up

http://i1261.photobucket.com/albums/ii581/minim51/incoming.jpg

Diamond Diva
25-10-2012, 05:13 PM
Unlike many on here I don't buy a lot from QVC so they won't notice my boycott but every little helps, count me in ! :mysmilie_365:

Akimbo
25-10-2012, 05:20 PM
I remember Graham moved the "cheaper the QVC" thread and created a general "cheaper than" thread in the drop so I can't understand how QVC can feel they've been wronged in some way by this site! I'd be all in favour of a "cheaper than QVC" thread back again; just penny numbers of members boycotting QVC won't really affect them, but broadcasting to the world that, inspite of their huge buying power, there are better deals elsewhere, complete with links, voucher codes, cheap postage and delivery times, might!

I can imagine how low you felt Graham but I'm looking forward to hearing positive news soon because I'm sure there must be other affiliate schemes that QVC can't control.

Sad strange little company; it has my pity!

Jude xx

YORKO
25-10-2012, 05:39 PM
God thats even more scarey
If you think Kitty is mad, you should see the baby!
Come to think of it, I'll send baby as back-up

http://i1261.photobucket.com/albums/ii581/minim51/incoming.jpg

minim
25-10-2012, 05:40 PM
Looks as if this forum has got it's very own "GATE" going on.
.... Q GATE ?

Wrongsideof40
25-10-2012, 05:46 PM
They seriously can't expect us to be nice about them all the time! Bet they weren't complaining when they saw the huge clarisonic threads, presenter popular bracelet , Lulu Guinness threads that created them more sales.(I bought the clarisonic from the recommendations of this site) Loads of people view this site even if they are not members to view the up and coming TSV'S. QVC won't silence us. I agree with Akimbo, let's have THE CHEAPER THAN QVC thread back on the main page.

I'M IN WITH THE BOYCOTT!!!

apple
25-10-2012, 05:56 PM
Is anyone directing readers of their facebook page on here to read this?, I'm not on facebook so not sure how it works but i think a lot of their general shoppers (i.e. not shopping telly people) would be appalled at the small mindedness of QVC. Do QVC vet facebook posts before they're published?

brissles
25-10-2012, 06:20 PM
Me too, I'm in.

I've said for months now that qvc are on a downward spiral - which began when the price of gold and silver rocketed, and thus began the demise of their jewellery shows which brought in huge profits; so it seems that they are looking at every avenue to stop the haemorrhaging of cash, even if that means foraging out little companies and bullying them into submission. I think the UK arm of this huge American company has very little clout in its overall operations, and has to tow the line from their paymasters in the States. (like Ford, who are cutting jobs across Europe to keep the plant in America going, so I believe qvc are doing the same)

I've also said many times, that during the "fat" years of growth and profit, their head girl - Julia Roberts, was regularly on prime time shows and did the lion's share of the presenting. During the last 18 months, and even more so since the 'catastrophic' move to new premises, there have been long absences of her presence. You don't need to be detective to figure out whats going on.

Wrongsideof40
25-10-2012, 06:22 PM
What with all this going on and the "WHAT HAPPENED TO MY CROWN" thread it's not showing QVC in a very good light!

donna255
25-10-2012, 06:26 PM
Bring back the F.A.R.T.E.R.S!!!!:rock:

Had a quick read of the facebook page and moaning about posts being removed. Some saying QVC is trigger happy at deleting posts and opinions.

I buy very little from QVC, they send me easy pay which I ignore. They were so desperate I actually got a £10 off earlier in year. As I mentioned in another thread, actually thought it was a dodgy email.

yesilkedi
25-10-2012, 06:54 PM
There's nothing more said on here than on Facebook, for goodness sake. I wish I had read all this before I made an order for Bethleham Lights this pm, QVC are doing themselves no good. I do remember the CEO being on Sky's 'Jeff Randall' a few months back admitting that these were challenging times for the company, but this is no way for them to act, it seems so petty and childish. I for one will not be ordering again until Graham receives a heart felt apology from them at the very least.

Flamenco
25-10-2012, 07:20 PM
QVC UK can kiss their *ss goodbye to any more orders from me. Do they really think trying to gag its customers freedom of speech is going to revive its fortunes? All I can say is that QVC must be rattled - things must be bad if they're blaming their woes on ST.com.

Huggles
25-10-2012, 07:58 PM
Alienating customers like this cannot be good business practice, surely. Keep your friends close and your enemies closer is the best practice and by that reckoning they need this site to see why their sales are falling...this is a great site for impartial feed back for them as we have no connection (the members of the forum) with their company. QVC are shooting themselves in the foot big time by not being friendly toward Graham and welcoming him with huge open arms as his site is a window to true consumer research which most companies pay large amounts for. QVC FYI...my purchasing habits have reduced due to being more prudent with my spending habits and also avoiding your fav presenters who just get on my t*ts. Use that to improve your business, have that one for free.

Weathergirl
25-10-2012, 09:12 PM
Have you taken good quality legal advice Graham as to whether YOU have a potential action against QVC for loss of income and the consequential stress you are suffering? This is not my area of expertise so I am not saying it's a goer but I strongly reccommend you get specialist legal advice so you know where you stand if you have not done so already. Also be very careful about what information you post on here to protect yourself from legal action against you. You are clearly under a huge amount of strain ( forgive me if I speak out of turn ) but if stress is a factor one's judgement can be impaired. Just be careful.

Frazzled
25-10-2012, 09:16 PM
A handful of people making an stand about purchasing will only make us feel better, won't affect Q at all. 15000 TSV's, slankets and touchpad toys sold today according to Julian earlier.

Stories in the media about big fish bullying little fish sounds a better path to me?

MaryA
25-10-2012, 09:23 PM
A handful of people making an stand about purchasing will only make us feel better, won't affect Q at all. 15000 TSV's, slankets and touchpad toys sold today according to Julian earlier.

Stories in the media about big fish bullying little fish sounds a better path to me?

I totally agree. A few folks here boycotting is a drop in the ocean. I have already spread the word about this on other forums which are owned by individuals, but it won't help much if at all. The daily press however can generate huge negative publicity.

Weathergirl
25-10-2012, 09:28 PM
Never underestimate the power of the internet. It does not take much for something to go viral. Look at that email the mother in law "from hell" sent to her future daughter in law. All she did was send it to a couple of mates and hey presto. Made the national press and maybe worldwide, not sure.

silversequin
25-10-2012, 10:00 PM
I am appalled at this, how spiteful, petty and childish of QVC, like a toddler having a strop. Feel very angry for Graham, and agree that a story in the press about how pathetic and small minded they are would be the way to go.

Oh and QVC should be looking at Argos, they are being left behind as shopping trends change, apparently the big hefty catalogue that you could commit GBH with will soon be a thing of the past. Q needs to be thinking how it can modernise and attract new customers rather than persecuting Graham. GRRR I am feeling very cross

caretodiffer
25-10-2012, 10:41 PM
Graham, if they are petty minded , I think there are a few steps that you can take
First of all, change the name of this section of the shoppingtelly from QVC to something else, because you are still giving them free advertisement
You can remove all advertisements for QVC, I know advertisements regulate income, but since QVC has been nasty, is there any reason why this section still advertise their goods?
Are you the the sole owner of this server? I know the upkeep of a server can be expensive, so are you getting enough to run it without QVC's support?
If the other channels are all of the same server, I suppose the server is safe.
Have you tried Google for adverts .........I understand they pay for every time someone signs in or something like that.
I am not sure if Google comes within these Hyperlink and Skimlink, maybe you can find out:bear:
I am very concerned that you felt so let down that you even thought of taking librium :eek:
Nothing, I repeat nothing should make you feel like that:mysmilie_853:
There will always be a way out.
I have had cancer twice and I know how precious life is, and I have and am fighting to life as long as possible, so please, please don't go down that road of thoughts again:bear:
We are here to support you, and I hope you have seen how the members here have come together to your support:bear:

fwend
25-10-2012, 10:48 PM
I only buy Or-paz now can get every thing I used to get, else where. Have stopped buying Honora way too expensive, if they are suffering at the moment,it's got to be a lot to do with P&P, everywhere else is cheaper and especially faster, it all seems dated by comparison. Shocked that they feel they can behave like this, so count me in. xx

Vienna
25-10-2012, 11:01 PM
Oh dear oh dear, I saw this and had to return to offer my support. The whole thing is awful and smacks of nothing but spite from Q. They know no matter how much we may slate them, boycott them or make negative remarks, they`ll still sell enough tat to keep going. Unlike Graham and this forum which needs every penny just to survive. It`s a case of someone somewhere spitting out their dummy and trying to prove their Dad is bigger than someone else`s Dad, typical playground tactics.
The tide of unease has begun though and people are beginning to realise Q is no longer offering good prices or good quality on many many of their items and I`m a firm believer that small wave of disatisfied people will one day soon become a huge tidal wave and people will leave Q in droves. You can see how their FB page has dramatically changed and how their sales techniques are becoming more and more desperate. He who laughs last often laughs longest and much as this must be devastating for Graham I`m a firm believer in Karma and when some day in the future all of this is just a bad experience in Graham`s past and hes fought his way back with our total support, he will be able to sit back and watch the Titanic Q sink and be thankful he hit the lifeboat early.

PJ.
25-10-2012, 11:03 PM
However wrong they are Graham (which of course is very) shopping telly and in particular QVC is not worth risking your health over. There are plenty of other channels who do respect this site and forum.

Love,

PJ


Sent from my Nokia 3210 using Snake.

Pinkpussycat
25-10-2012, 11:05 PM
How unbelievably petty and spiteful!! :angry: I hope the nasty bastard who ordered this action to be taken is proud of himself. :angry: Many journalists visit this site and I hope one of them contacts Graham and follows this up.

Vivalas
25-10-2012, 11:23 PM
I left the forum last week because I thought that too many posts (not all) were being taken down. Anyway that's another story. I looked in today as I wanted to see if there were any deals and I was totally shocked by the way qvc have treated graham (who seems a lovely chap). I set my own finance firm up at 23 so I have a pretty good understanding of how things work.

I'd imagine that pay per click etc is the life blood of this forum and what qvc are doing may well put him out of business. SOOOO if you really want to help, chatting away on here is not the way forward. You need to:

Individually write or email them showing how disgusted you are - that's each and everyone of you. 30 or 40 will have NO impact whatsoever.

Close your account down so you CAN'T spend. You can always reopen it but it needs strong action.

Do not out any links on here showing qvc products so they aren't being gifted business.

As hard as this sounds the ONLY way to have ANY effect is to take extreme action collectively. No disrespect but anything less is just waffle.

Personally I've contacted them to close my account, told them why and I spent over 1k last year. My spending is nothing, but all our spending? I'm not saying it will work, but direct action is the only hope you've got.

Good luck.

SUPERCOOLWILLOW
26-10-2012, 12:30 AM
Do not out any links on here showing qvc products so they aren't being gifted business.


err there is no way i would stop posting the links like i do as that is my hobby and without doing that i would be extremely bored

Roseanne
26-10-2012, 02:00 AM
I'm a newbie and have been hovering around the edges for about 18 months but I decided to register after provocation and confrontation happened here last week.

I thought it wouldn't get any worse and that things would calm down but it hasn't happened.

I'm not in the clique who think that Graham should be supported when they don't even wait to find out what's happening, or the clique who think it's pointless to stop buying from QVC because it won't make any difference.

For my first post on this forum I would like to say that judging by the repetitive rubbish that QVC have been airing during the recession, the lack of jewellery and other high end goods, not to mention the "double the number you first thought of" style of P&P, our former favourite shopping channel is in deep doo-doo and they are lashing out.

I understood that we had lawyers and financiers on this forum - instead of debating whether to boycott or not - get together through the personal messaging and give Graham some FREE advice so he can enjoy his life again and get on with enriching ours by running this site.

caretodiffer
26-10-2012, 03:47 AM
As I see it, for what it's worth....

We are tiny in the greater scheme of QVC's sales. You are kidding yourself if you think that withholding orders is going to make a difference. If it makes you feel better, fine. But that's all it will do.

Someone at QVCUK has taken against ST.com. Not good but they can choose who they do business with. Getting stroppy about them choosing not to advertise with ST.com is like Sainsburys getting stroppy with you for choosing to shop at ASDA. I don't think that some of the very emotive posts/tweets by Graham is helping (sorry Graham!). If i was a QVC exec I would not want to touch that with a barge pole, let alone get into an e-mail exchange about it.

If QVCUK don't budge on this, the answer is to generate the revenue from elsewhere.

I agree Burley Bear, that is why I suggested Google, but Google does have some unsavoury adverts (but since this site members are adults, it is up to them) also what about the other shopping channels, we could continue with their adverts. I think Google also pays for some clicks, but we must not abuse the clicks, we should only click them once. I don't know much.
Graham, what Burly Bear said is very true, QVC bosses are tough business men, they only want PROFITS. Our comments on their products may not have anything at all to do with this decision, they might be using that as an excuse. I have had another look in QVC Facebook, there are similiar comments there also, but they (QVC) cannot do anything against a big establishment as Facebook, ST is only a very small forum.
They, QVC, started as a small group, and they needed every help they could get, and ST happened to be one.
Now, they are established, they do not need adverts as much, so the ungrateful The "B*****S are letting our , I mean ST's adverts go.
Unfortunate, pleading with them is no good, like Burly says:sad:
I think they have magazines and even Daily Mail to advertise their products and I think ST and its members has been used:mysmilie_478:ST was useful when they only had decleor, molton brown gatineau and a few more new sellers, like the not so widely known then Liz Earle etc, but their products range has grown, they are bigger and they chose to kick those who helped them.
:mysmilie_461:
This is my understanding.....I might be completely wrong...I hope I am wrong for ST's sake and QVC will continue to have ST advertising them:bear:

Weathergirl
26-10-2012, 06:34 AM
I agree with BB. I wish to clarify my earlier post. The reason I suggested the legal advice is this ( and as a child protection lawyer I really don't have a clue what the answer is but I can spot a " potential" line of legal enquiry that should be checked out - even if the answer graham gets is "no you can't").

To use BB's analogy- suppose a large supermarket advertises through a certain small but fairly popular newspaper which has a lot of readers and there are special offers in there for the supermarket. The newspaper, is only a fairly small one- not as large as the Daily Mail by any stretch. However one day, the supermarket gets very cross with the newspaper because it has also printed letters from readers about a particularly bad batch of Christmas Pudding. The Supermarket has regular delivery's from farmer Jo who makes his living through selling his range of organic meat at the supermarket. He also adverises his own shop in the newspaper. There are also other suppliers to the supermarket who advertise in the newspaper. The supermarket is so angry that it decides it can cope quite well without the advertising in the newspaper, and decides to throw its weight around. It tells all of it's suppliers that if they continue to advertise in that newspaper it will stop doing business with them. It also pulls all its advertising from the paper, who loses so much money that it has to close. The suppliers felt they had no choice as they would have gone under unless they did this.

I wish I knew the legal position on this. I am thinking anti competitive, or other business practices which may render the supermarket's behaviour as unlawful. Restraint of trade? Or can the big supermarket actually get away with telling other clients where they can and cannot advertise? Of course they are free to pull their advertising if they want.At the very least if there are existing contracts in place with the paper for adverts then these contracts should be fulfilled, and "monetised" until the contract runs out, unless of course there was no contract in place and it was just done on an ad hoc, weekly or monthly basis.

If the answer to my question is "sorry, no it is perfectly legitimate for a big supermarket to behave like this" then fine. I just think it should be at least looked into.

Flamenco
26-10-2012, 08:18 AM
Weathergirl, as a criminal defence lawyer, I too couldn't immediately think if there was an actionable case either. I also also wondered whether this came under the ambit of EU competition law. Also, I'm not sure what the contractual provisions are between Graham and Viglink/Skimlink as suddenly terminating the arrangement with ST.com may amount to breach of contract.

It may well be worth getting legal advice but its most likely going to need to be sought from a specialist firm, probably in London. And advice is going to cost ££££s, especially in this specialist area of law. It's worth Graham getting advice if he can afford to. If he has an right of action, he would also need some advice about the cost involved, prospect of winning and the cost of losing (loser tends to pay winner's costs). Remember, taking on QVC is like taking on the big boys, and they have very deep pockets.

Akimbo
26-10-2012, 08:23 AM
I suspect that Martin Lewis (moneysavingexpert) has faced a certain level of animosity from large organisations who aren't happy at him saving consumers money and pointing out loopholes, I wonder whether there's someone at MSE who could advise Graham. I was thinking more of an email rather than posting on their message boards.

Jude xx

donna255
26-10-2012, 08:28 AM
err there is no way i would stop posting the links like i do as that is my hobby and without doing that i would be extremely bored

Well, what will happen when there is no site to put the links on?

I agree about legal advice. Graham needs to step back from the knee jerk panic and get cold hard facts and figures.

Oh and on a side note. QVC are opening in China, every company wants to open there its THE BIG MARKET in the world today.

So all cosmetics they sell will have to be tested according to Chinese law. Remember their stand on women's rights and the one child policy.

BusyMum
26-10-2012, 08:30 AM
Agree with many of the posts here - so, what about action? Burlz - I've seen you set up polls (I haven't a clue) so what about setting one up to see how many people are willing to take action of some kind? Then if there's a large enough head count, one of our legal beagles could perhaps draw up a template that we could all use so that we aren't shooting ourselves in the foot or setting ourselves up in any way to be sued or something, and then we could perhaps agree a day that all these emails should be sent in in waves to QVC to give them an idea of how many people deplore & despise what they're doing here...?? Any takers?

PJ.
26-10-2012, 12:40 PM
Hotters has 3 for 2 'til Nov26th. Quote - AGDTFT. My work here, is done. x lol

I misread that and thought Hooters were doing a 3 for 2 :p. although I think that in their case 3 would be a little odd hehehe

PJ.

donna255
26-10-2012, 12:45 PM
BE fans, escentual has 15% off the range.

http://www.escentual.com/bareminerals/

Great company, free shipping over £30, and cheap shipping if paying. Fast delivery as well.

BusyLizzie
26-10-2012, 12:52 PM
How about a GOOD beauty offer.......

Boots Star Gift of the Week is the Gok Bag of Indulgence at £22.00 instead of £45.00. Don't forget the bonus of Advantage points too!

Sazza
26-10-2012, 01:10 PM
It is fine to share offers for other shops to take business away from QVC I understand you wishing to do that given their actions but can we please keep this thread on subject and that is about the way QVC have treated Graham and this site and how they are pulling revenue from this site! Thanks!

donna255
26-10-2012, 01:59 PM
Lala Hatich(sp)

has put it up on the QVC Facebook page

I won't be placing anymore orders with QVC because of the current situation with the Shopping Telly site. QVC UK's woes are not due to this site, its due to being more expensive than other online retailers, with p&p higher than anyone else and per item, poor delivery times for the p&p charged and the poor quality of some of the stuff you sell. ST.com should be regarded as a free resource for QVC UK to obtain customer feedback about its business practice and to apply that to rise to the challenges of today's economic climate. QVC UK should know that it's their own customers who post on this site and if they feel alienated they'll simply take their business elsewhere. There's a LOT of choice around these days.
http://www.st.com/
www.st.com
Like · · Share · 5 hours ago near Martlesham, United Kingdom

14 people like this.
Christine Webb Your link has been changed or is totally wrong.
4 hours ago · Edited · Like · 2
Andie Sacks What is st.com? The link is not to Trading Standards
4 hours ago via mobile · Like
Christine Webb http://forum.shoppingtelly.com/forum/showthread.php?37347-Please-reply-to-my-emails
4 hours ago · Like · 1
Christine Webb There you go.
4 hours ago · Like
Ayshea Sheikh Bizarre... :/
4 hours ago via mobile · Like
Samantha Pike I'm confused what has qvc done to graham? I've never used shopping forum before so I'm alittle lost? X
4 hours ago via mobile · Like
Wilma Boyle everything ihave bought fromqvc has been of a great standard had good costomer service and eveything has arrived on time so therir are no problems with their service for me
4 hours ago · Like · 5
Christine Webb Nothing to do with me, I was just saying the link was wrong & correctly gave right one out.
3 hours ago · Like · 3
Jennie Dennison I'm very happy with the purchases I make from QVC, my only request has always been I would love them to combined postage on orders. x
3 hours ago · Like · 5
Kim Williams I m too on the whole happy with Q!
2 hours ago via mobile · Like · 3
Hazel King This will probably get deleted but here goes . QVC have essentially cut off the funding that keeps the QVC page on Shopping Telly forum running . Money was raised via two companies when someone clicked a link and purchased an item . QVC have ensured that these two companies will no longer work with Graham on STF .
2 hours ago · Like · 3
Natalie Kirkham Me too, I agree with Jennie about the postage but hey ho. I always look into items before i purchase them regarding price, reviews etc. And through using Q i've found the right products for me, for example i'd rather loose £5 odd in postage, then be stuck with something that cost £50 xx only use Q for beauty products and where else can you return something after using it for a few weeks x
2 hours ago · Like · 3
Sharon Pines Seems to me...QVC....really should stick to selling stuff on the TV, and leave other websites alone......STF....is always good for info...honest opinions...and honest reviews about products......which is probably what they dont like....x
2 hours ago · Like · 3
Paula Ellis Whilst I agree the morals and ethics of this situation are wrong, having read the story on the shopping telly forum I think it would be naive to think that any company would facilitate the on-going funding of negativity towards their company, this is not just QVC, any company. I agree there does have to be a balance of comments and this is what is here on Facebook as it is probably a different system and there are limits as to what QVC can control unlike STF. I have been with QVC since the start and it has changed very much, some good some not so good, the whole ‘feel’ of the customer being important and valued has gone as the company has grown. I was a regular (probably too regular) shopper but since Dec last year I have bought 3 items, mainly due the postage issue which at some point I feel will be the demise of QVC, but there is no longer the ‘real value’ anymore, yes there is the odd thing but on the whole there are other places to shop as QVC keep pointing out to us but I think rather than making themselves very competitive now they seem to be relying on the convenience of clicking a button.
2 hours ago · Like · 1
Samantha Pike I didn't know this website existed but it had me reading for 30mins. I'm amazed about all the crown stuff on bcc night and now this with graham. I will admit I used to be addicted to qvc and would only buy from them but not anymore I only buy really good kits like elemis tsvs ect as p&p is to high. I've only ever had 1 real problem with qvc and it did get sorted out eventually. That was a year ago. X
about an hour ago via mobile · Like · 2
Sheila Wicks-Jones Using a sledgehammer to crack a nut comes to mind. Have looked at the various threads. Some are OTT but there are things that are to Q's benefit. People get excited about TSVs and giving and getting reviews on products that aren't rejected without reason. There are some laughs and, as here, support for people who going through tough times.
about an hour ago · Like · 4
Sharon Pines It all smacks of...Big Brother...to me.....x
about an hour ago · Like · 4
Hazel King Two of my Nan's sayings sprang into my head when I read the post on STF "Cut your nose off to spite your face' and 'Eavesdroppers never hear anything good about themselves' . It serves them right if he starts promoting Ideal World product on there . I wonder what will be the next victim of the QVC corporate mallet.
59 minutes ago · Like · 1
Sharon Pines Maybe...a couple of pages on FB that are QVC related Hazel...LOL....xox
52 minutes ago · Like · 2
Hazel King Better watch their STEP then !
49 minutes ago · Like · 1
Write a comment...

Moth
26-10-2012, 02:03 PM
"Give me the serenity to accept the things I cannot change, the strength to change the things I can, and the wisdom to know the difference."

Stick to your guns Graham, we love this site and you have our support too.

OffMeTrolley
26-10-2012, 02:10 PM
Have to say it does all seem a bit bonkers of QVC to have done this. I know there's a fair bit of negative stuff goes down on here (a lot of it just for fun) but lots of good things are said too. I buy heaps of beauty items that I've only got to know about by checking the "New Beauty" thread on here.
Its a great shame they've gone down this route but I agree, we are small fish in a very big pond and suspect in reality there's little we can do about it :sad:
I would also ask please as many "lurkers" as possible join this great forum, and those who use and love it (if they can manage to do so) support Graham and become VIP members :up:

taylorsgirl
26-10-2012, 04:03 PM
I was a very keen QVC shopper – much to the detriment of my bank balance. I found it all too easy to press a button and buy something . I am a much more thoughtful purchaser now; maybe half a dozen purchases so far this year. The TSV’s used to be such good value but those of a similar standard are now few and far between and has been said many times before the postage is a major stumbling block. The competition from online retailers must be hurting QVC and their response is to replace a functioning website with one that they call improved and I call ‘utter pants’, with many items ‘no longer available’ yet not removed from the site. I have been following the forum for some time but post infrequently, however I have found the comments of members very helpful with regard to products etc and these have led directly to purchases from QVC. The heads up regarding TSV’s has been very helpful in giving consideration time to a purchase rather than succumbing to the ‘buy it quick before it goes’ sales patter. For this I thank you all. QVC need to appreciate the customers they already have rather than applaud the new ones

Vivalas
26-10-2012, 06:09 PM
Well I've posted on the qvc Facebook page asking about the crown. I took the opportunity to mention this forum on there, to which I was asked about the web page. So there may be new members here soon. I'm amazed they didn't wipe my thread (probably will now).

Many of you may think boycotting qvc products will do no good, or that this forum is too small. If that's what you think, then you're right. But if you think positively and take action it's amazing what can be achieved. If people post on FB enough that will get things noticed.

Quitters never win and winners never quit.

From small acorns do oak trees grow.

stratobuddy
26-10-2012, 06:31 PM
I couldn't find it, did you use the same name?

Anne
26-10-2012, 06:37 PM
I was a very keen QVC shopper – much to the detriment of my bank balance. I found it all too easy to press a button and buy something . I am a much more thoughtful purchaser now; maybe half a dozen purchases so far this year. The TSV’s used to be such good value but those of a similar standard are now few and far between and has been said many times before the postage is a major stumbling block. The competition from online retailers must be hurting QVC and their response is to replace a functioning website with one that they call improved and I call ‘utter pants’, with many items ‘no longer available’ yet not removed from the site. I have been following the forum for some time but post infrequently, however I have found the comments of members very helpful with regard to products etc and these have led directly to purchases from QVC. The heads up regarding TSV’s has been very helpful in giving consideration time to a purchase rather than succumbing to the ‘buy it quick before it goes’ sales patter. For this I thank you all. QVC need to appreciate the customers they already have rather than applaud the new ones

Ditto what you've said taylorsgirl.

Would also like to add that I rarely watch it now as I can't stand the hard sell from one presenter, another one who uses every single beauty product they sell or so it would seem, am not interested in what people are tweeting live on air, etc etc. Give us a better website, decent rates of p & p, quicker delivery times and better value TSV's.

IMO the Value has gone from QVC for the majority of items.

Vivalas
26-10-2012, 06:40 PM
I couldn't find it, did you use the same name?

No I used my name. Weird thing is I can't find it now but I can see it in my history. Maybe all the people who replied can only see it too.

Probably didn't like me mentioning this forum!!

MaryA
26-10-2012, 07:21 PM
I think posting on Facebook is a great idea but maybe not all at once. If each of us post once a week at various times of day, we'll continue to be a problem for QVC without the ire of Facebook being focused on any one individual. Also by posting at various times we will raise awareness of the situation to more people who browse and may be willing to repost to twitter and elsewhere.

Graham
26-10-2012, 07:35 PM
Yesterday we had the most people on this Forum in the entire history of the site, I also got a lot of Database errors as some people were unable to get on.

Most users ever online was 1,258, Yesterday at 09:27 PM.

DebraJane
26-10-2012, 07:51 PM
I feel that Q is missing a fantastic opportunity here as any business knows that complaints are free feedback, and this site is not all complaints.

My very first post after months of lurking was to make the observation that as much as you have a moan about Q you all rally round when someone criticises them and underneath it all you all care whether you want to admit it or not.

I can see that you all care about Graham’s feelings and livelihood but I suspect that you are also upset that Q has taken this approach as you feel that you are loyal shoppers.

Q is forgetting that ‘the customer is always right’. I have shopped with Q for a long time and it is only in the last year that I have really been sending things back. That may be because the volume of things I have bought has increased or symptomatic of the quality and value of what I have been buying. I know that I have started to seriously think twice now that the value is not as good and the P&P has increased. I really hate the hard sell now as well so watch a lot less than I did – off track a bit did anyone see Kathy this morning she was like a breath of fresh air.

It’s always dangerous when a company gets too big too quick because they generally get complacent – it’s a real shame as they had a strangle hold on the market for a while. They have a choice now – blame everyone else and eventually lose it, or listen and reinvent themselves.

It takes a big man to admit they are wrong – its up to you Q.

SUPERCOOLWILLOW
26-10-2012, 07:55 PM
i must be the only one who dont worry about the postage as some times the postage can be good value as 3 large yankee jars are £5.95 and posted one to someone once and it cost me more than that just for 1 large jar

caretodiffer
26-10-2012, 08:36 PM
Graham, Result ;-) I don't do Facebook or tweet. WOW, look at how many views there are on here, though!

I am not a member of QVC FB, and I don't think I should register, because that will be adding more revenue for QVC . I lurked there:giggle:

donna255
27-10-2012, 07:11 AM
All cosmetics sold in China, must be animal tested before sold.

Makes no difference if a brand has been around for years and used all over the world.

Urban Decay announced they where moving into the Chinese market and all hell broke loose. They gave the most whining statement about working with the Chinese to change the testing oh and women's rights too. Because of the out cry and make up buyers saying they would not longer buy UD, they changed their minds and said they would not sell in China after all.

Estee Lauder and all the brands they own will be sold there(BB,MAC etc), L'Occitane and Avon(that will no doubt in time include Liz Earle, no matter what they want to say, Avon own them lock,stock and barrel), are moving into the Chinese market. Loads of outrage over this.

donna255
27-10-2012, 07:18 AM
i must be the only one who dont worry about the postage as some times the postage can be good value as 3 large yankee jars are £5.95 and posted one to someone once and it cost me more than that just for 1 large jar

SCW, Yankee have shops galore all over the UK, even small chemists now sell them. Shopping Malls have independent Yankee stores. Always up to 25% off is the norm for the large jar ones, so they are £13.99 not the rrp QVC quote as the selling price. You can get loyalty cards and get it stamped each candle you buy, fill six spaces and get £10 off a candle.

Its just a matter of actually going onto the dreaded high street.

MaryA
27-10-2012, 07:47 AM
Graham, have there been any developments that you can share?

pdsalford
27-10-2012, 10:55 AM
Perhaps someone should create a sticky post describing the account closure method?

Autumn
27-10-2012, 01:58 PM
Hi ive only recently joined this forum yet have read it now for some time, if eveyone agrees how bad QVc have been treating Graham and this forum why i we still posting links about up and coming shows? and advertising products surely this is helping QVc :S

sunshine
27-10-2012, 03:31 PM
All cosmetics sold in China, must be animal tested before sold.

Makes no difference if a brand has been around for years and used all over the world.

Urban Decay announced they where moving into the Chinese market and all hell broke loose. They gave the most whining statement about working with the Chinese to change the testing oh and women's rights too. Because of the out cry and make up buyers saying they would not longer buy UD, they changed their minds and said they would not sell in China after all.

Estee Lauder and all the brands they own will be sold there(BB,MAC etc), L'Occitane and Avon(that will no doubt in time include Liz Earle, no matter what they want to say, Avon own them lock,stock and barrel), are moving into the Chinese market. Loads of outrage over this.

I was thinking that earlier Donna about the animal testing if they go to China. I for one will not be buying any more brands that go to China.Lets see what happens to the Elemis Decleor Gatineau etc. Be interesting to see if they go with Qvc.

sunshine
27-10-2012, 03:41 PM
Well I've posted on the qvc Facebook page asking about the crown. I took the opportunity to mention this forum on there, to which I was asked about the web page. So there may be new members here soon. I'm amazed they didn't wipe my thread (probably will now).

Many of you may think boycotting qvc products will do no good, or that this forum is too small. If that's what you think, then you're right. But if you think positively and take action it's amazing what can be achieved. If people post on FB enough that will get things noticed.

Quitters never win and winners never quit.

From small acorns do oak trees grow.

Sorry Vivalas dont know your name but there is a HK asking about it on the Diamonique tsv comments. Its still up there

SUPERCOOLWILLOW
27-10-2012, 03:50 PM
SCW, Yankee have shops galore all over the UK, even small chemists now sell them. Shopping Malls have independent Yankee stores. Always up to 25% off is the norm for the large jar ones, so they are £13.99 not the rrp QVC quote as the selling price. You can get loyalty cards and get it stamped each candle you buy, fill six spaces and get £10 off a candle.

Its just a matter of actually going onto the dreaded high street.

ive never had a yankee shop here at all and i go all over town and never been in one

Sazza
27-10-2012, 03:58 PM
ive never had a yankee shop here at all and i go all over town and never been in one

Thought they were sold in Clintons and House of Fraser?

There are loads of places online who sell Yankee Candles and their postage is much more reasonable than QVC, one postage per order not per item and sometimes even free postage!!!!

This is just an example of one brand that is not exclusive to QVC and that QVC do not have the best deals for anymore, people can shop around so much more now if they wish to, they do not have to stick with QVC if they don't want to.

We have choice!

mediastar
27-10-2012, 04:20 PM
Check out Amazon also they have a massive range of candles!

minim
27-10-2012, 04:44 PM
Hi ive only recently joined this forum yet have read it now for some time, if eveyone agrees how bad QVc have been treating Graham and this forum why i we still posting links about up and coming shows? and advertising products surely this is helping QVc :S

Hello Autumn & welcome.

You pose an interesting question & I imagine the reasons would be very varied & some have already been expressed here on this thread.
For my part, I think it is possible to dislike intensely Q's policy, yet still take advantage of what it offers if it suits my purse and purpose.
Others have terminated their membership.

alter ego
27-10-2012, 09:03 PM
I've just read through all the posts and must say I'm shocked! I've been guilty of several whinges about presenters and the high cost of postage, but whenever I've come on here and read about a particularly popular item, I've often gone ahead and ordered just to see what the fuss is about - I'm pretty sure that QVC get a lot of unplanned purchases from this site.

There's a recession on (though, we're out of it now - tell that to my DH's employers who have just cut his pay) and that's why sales are generally down. There are an awful lot of customers like myself that have had to tighten their purse-strings. Nothing to do with the people who come here and make generally truthful (and very witty) observations about the majority of the presenters and their hard sell.

QVC should also re-think having male presenters doing lingerie and "taboo" subjects or clueless females doing DIY (one regularly discussed bug-bear here) and employ more genuine, likeable people - like Kathy (another oft-discussed subject here). I think most people would just like the products presented truthfully, without the hard-sell or over-the-top oohing and ahhing (and gasping from one particular female presenter!). I don't think I'm alone in wanting to see the items displayed properly, too. When presenters are cooing over the model's nail-polish or whatever, the camera always lands on the presenter's face! Not very helpful if we want to see the detail/colour of an item!

They really need to grow a thicker skin as taking a pop at a member of the public like this does not show them in the best light, and is obviously off-putting to their customers.

BusyMum
27-10-2012, 10:13 PM
and at last back on the thread topic! thank you alter ego!

Pinkpussycat
27-10-2012, 10:22 PM
Excellent post Alter Ego. :clapping:

donna255
27-10-2012, 11:36 PM
QVC are having a hard time. Hence the non stop Beauty Days(they are pushing what sells for them to death), its like every month we have a beauty day. Debenhams and Marks and Spencer are having tough times, they have a sale of some sort on every month as well.

They need to understand what THE CUSTOMER wants. Times are tough people are pulling back, there are more important things than QVC. Rent,electric,heating and food. QVC reigned in the era of easy credit cards and people spending. Those days are over. As I said they are dinosaurs they need to evolve or die. Unfortunately I doubt they can change, again dinosaurs. If they were really smart, they would look at Amazon etc, competitive pricing and free shipping. I still believe QVC make money from their shipping, I have always said so. China will be a big market for them, but will it be enough to keep the rest of the QVC countries going, who knows. Lets be honest the other shopping channels don't even give QVC pause for thought.

What QVC really need is someone to come in and rethink the whole game plan. I doubt they would be so bold. They are like an elderly aunt who refuses even think about moving with the times, ignore it and everything will be perfectly fine.

iloveshopping
28-10-2012, 07:52 AM
I'm thinking that qvc may need to reduce their cost of sales and like us all are shaving a bit here and there. It was the way they did it to graham that is not so good but I imagine their contract is with vigilinks and not graham so perhaps it was up to vigilinks to tell graham that the end user did not want to do business with him. Unfortunately everyone is cost cutting at the moment.

pdsalford
28-10-2012, 08:07 AM
iloveshopping, your thoughts echoed my initial thoughts on first reading this thread, but it doesn't begin to explain QVC telling it's suppliers not to do business with Graham.

I can't help believing QVC are going through a phase of corporate paranoia, they're so cut off from the real world, they believe falling sales must be someone else's fault and are wildly casting around for a scapegoat.

YORKO
28-10-2012, 09:42 AM
Cant see much fun in option 2, dont know about you


From what's been revealed so far QVC are not blaming falling sales on ST.com. I'm not sure where this supposition has come from. What they've said is that they don't want to do business with Graham because of comments made here, and because the isn't a place for fans of QVC.

So they obviously have an issue with the negative comments posted about the organisation, and that this negativity outweighs any positive benefits of continuing to do business.

So there are 3 choices
1. They change their mind -looking more and more unlikely giving lack of response to G's mails.
2. We change the forum into a fan site - would be hard at this stage in the game even if G wanted to -which he doesn't seem to.
3. We carry on regardless. Advertising revenue comes from other sources and increasing the membership and number of views the pages get by having a lively and varied forum is all positive stuff in terms of selling advertising to other retailers.

It's looking like 3 is the way forward isn't it. Maybe one thing we should take away from this as members is to post about the things we like as well as the things we don't like. I could certainly do that, because despite slagging them off I do still shop with them. Their has to be a reason for that.

BusyMum
28-10-2012, 10:12 AM
It's looking like 3 is the way forward isn't it. Maybe one thing we should take away from this as members is to post about the things we like as well as the things we don't like. I could certainly do that, because despite slagging them off I do still shop with them. Their has to be a reason for that.

I agree BB - I've said more than once that there are so many negative threads on here, people slagging off products & presenters, sometimes in quite strong terms, and it's not particularly what I (speaking purely for myself here) want to read - let's have some positivity for a change - we don't have to ass-lick, but there must be things we LIKE for goodness sake, or why do we bother with Q at all?!

DebraJane
28-10-2012, 11:15 AM
I agree with a lot of what's been said by BB and Carol, but just to add something that might, along with Carol's points, help achieve number 1 - there are at times quite a few personal comments about presenters and guests including their physique, could you not have these discussions in the 'drop' which isn't quite so public (maybe have mirror strands in there which isn't linked to the 'sponsorship side'?.
The QVC strand here could be for positive and negative comments about the products and the service, things that help other QVC shoppers. We need to keep a sense of balance though, if it's not a good experience people have a right to say and others to know but there are some good points too. The trouble at the moment is that the new website isn't good and the P&P does on some things seem a bit steep (accepting SCW comments about Yankee), so it's the negative that is getting more air time.

Breeze
28-10-2012, 11:26 AM
You made some very good points there, BB, & are right in all of them.
It does seem that route three is the only way to go.

I too regularly buy from Q, even though I use the high street a lot. Q sell some things that I just don't see in my local shops & I've been mostly happy with things I've bought. For me personally it isn't so much the goods themselves as the delivery, both cost & slowness, that annoy me plus the occasional instance of being sent obvious returns that are not in new condition. So perhaps we should be more positive about the good aspects of shopping with them, without becoming too sycophantic & dropping the moans....that's going too far. :cheeky:

Loveinamist
28-10-2012, 11:43 AM
But sending out returns unchecked is a big no no for me. The QVC C for me should stand for confidence. Confidence I will get a perfect product, not "oh damn, the p&p is too crippling to send back and I hate waiting for a return slip so I'll keep it." Life is too short, too busy for shoddy service. I have never, ever, had a problem with Amazon and I have ordered a wide variety of products, plus their Vegan range is diverse. Yes, send me out a return, but I want it perfect, unused. That shouldn't be too difficult an ask.

mediastar
28-10-2012, 01:02 PM
I can't tell you how long it is since I last bought something from QVC, I watch and WANT to buy, but it is the P&P and the fact that I've been suckered into buying things that are in no way as good as the sales pitch, but not bad enough to return and the hole in my bank balance... I like the dreaded high street as I can look at and touch the item, but I've probably transferred my distance shopping addiction from Q to Amazon, with whom I have only once been disappointed, but it was the associate seller who was at fault not Amazon, so that is different.

Vienna
28-10-2012, 01:10 PM
I genuinely wish I could join in and talk about the things I like about Q and the products I couldn`t live without but truthfully and honestly I can`t. I used to buy jewellery, skincare, L`occitane and the odd household item so maybe I didn`t buy as many different items as other people.
I no longer buy the jewellery because its no longer of good quality and is expensive for what it is.
I no longer but the skincare because its cheaper elsewhere or I get more for my money elsewhere.
I no longer buy L`Occitane full stop.
And any household items I need, I look for free p and p from the likes of Argos, Comet, Amazon or local shops.
If I buy something I now look for the best all round deals, with free p and p and free retruns, discounts, special offers, 2 for 1, and so on and Q never seems to be the best deal. My boycott of buying from them didn`t begin since Graham`s problems with them, my boycott began ages ago out of common sense and neccessity. I have a limited income therefore I want value for money. It isn`t personal to Q, not a vendetta against them, its just cold hard facts, they don`t have what I want to buy at a price I`m prepared to pay, its business just like any other business I want to get the best items at the best possible price. Q do it and as present or past customers we`re entitled to do the same.

Sacha
28-10-2012, 01:31 PM
Mmm......:thinking:.......trying to get a grip on this. I see several adverts which say 'sponsored links' from some premium brands like P&O and Marriott.....didn't Google used to be on here?

So my question is - does ST revenue come from just displaying these banners and/or also from us clicking on them? If both, then I am very happy to click on these links if each action brings in more cash for the ST coffers. More for anymore? :happy:

minim
28-10-2012, 01:40 PM
I take on board everything said here, but I think there is often a case to answer re presenters:

they should be well versed in the products & not just wing it;
they should be more aware of their role - they are there to provide the links, to guide the representative of the products. They should NOT take over the presentation however experienced they think they are;
they should be made aware that they are not the stars of the show - the product is;
they should not interrupt & talk over the guest just for the sake of hearing their own voice;
they should not go off go off on a tangent. I don't mind this so much is it is a solo presentation, but it is irritating if the guest is stopped in their tracks;
they should show respect for guests whether they like them or not AND for us, the viewer/ consumer;
they should not spew out set phrases ad nauseam to fill the ridiculously long presentation time - and there's the nub. Too long.

Sadly, some of Q's presenters lack selling skills. & I feel that's why they are open to criticism and often it is well & truly justified.
It is in Q's power to change this.

DebraJane
28-10-2012, 01:57 PM
I take on board everything said here, but I think there is often a case to answer re presenters:

they should be well versed in the products & not just wing it;
they should be more aware of their role - they are there to provide the links, to guide the representative of the products. They should NOT take over the presentation however experienced they think they are;
they should be made aware that they are not the stars of the show - the product is;
they should not interrupt & talk over the guest just for the sake of hearing their own voice;
they should not go off go off on a tangent. I don't mind this so much is it is a solo presentation, but it is irritating if the guest is stopped in their tracks;
they should show respect for guests whether they like them or not AND for us, the viewer/ consumer;
they should not spew out set phrases ad nauseam to fill the ridiculously long presentation time - and there's the nub. Too long.

Sadly, some of Q's presenters lack selling skills. & I feel that's why they are open to criticism and often it is well & truly justified.
It is in Q's power to change this.


I absolutely agree with everything you've said as that is about their role as a presenter and their obligation in that role to act professionally and all of the above frustrates me as a viewer as it does detract from the product - sometimes they cut across the guest at the point at which they are telling us something we really need to know, but comments about their physical appearance are personal and that is something different. There is a line that we sometimes cross.

Toril
28-10-2012, 02:32 PM
Before I start, :wink: I've personally had no problem with QVC with regards to delivery times, I've never had a returned item sent out to me, customer services have always been helpful and I've returned very little that I've ordered. Since finding them on Freeview a few years ago I've spent a 5 figure sum with them ...... but that's my fault, not theirs. :blush:

BUT I consider myself one of the fortunate customers because I've read about the bad experiences of other posters here. This forum has also saved me money because of posts that have been made about something I was considering buying and for that I'm extremely grateful. I do still buy things from QVC, but most of my orders are for something I've run out of and have liked. But if I can source it elsewhere then I do, and that's down to advice and links from the people on here.

A large company like QVC should be able to 'ride' any negative criticism because there are plenty of favourable comments written on this forum as well. If all the shopping channels who got criticised 'kicked off' then they'd all suffer, especially as some other companies have come in for harsher criticism on here than QVC.

I don't like any pressure selling, in fact that's the quickest way to make me dig my heels in and not make a purchase, and being an Arian I won't be told what to do! I prefer to make my own mistakes. So I mentally switch off when presenters tell me I can't live without something because I'm intelligent enough to know that I can!

This forum is a great source of information (as well as fun) and I'm really glad that I found it. We should be able to express our discontent with a product, a presenter's style and the variable P&P charges (for which there seems to be no rhyme or reason) without fear of the site being 'punished.' I will be honest though - I don't enjoy the posts where the physical look or size of a presenter comes in for public discussion because not many of those who post those sorts of comments would actually say it to the person's face (unless I'm living in Cloud Cuckoo Land.)

QVC is a 'big fish' whereas we are, in comparison, just 'little fish' in the pond, but it would appear that this school of 'tiddlers' has caused enough waves to unsettle the big fish. Thank goodness for freedom of speech because we won't be silenced when a promised service isn't always honoured.

So, having got all that off my chest :wink: I agree completely with the points raised in BB's third option ...........we carry on regardless!!

minim
28-10-2012, 02:36 PM
I agree, but I would just say that sometimes that line is crossed when presenters appear wearing some hideous, ill fitting, unflattering item of clothing that Q expect us not only to admire, but to actually buy.
I won't even start of the skincare claims!

Nicky-j
28-10-2012, 02:44 PM
So they obviously have an issue with the negative comments posted about the organisation, and that this negativity outweighs any positive benefits of continuing to do business.


Or, possibly, they believe they have a problem with some of the threads that have appeared of late. Perhaps they believe they have a responsibility to do what they can to protect their employees and contributors from personal insults etc. There's been much debate in the past about the rights and wrongs of this v free speech etc. And while QVC can't realistically hope to stop this from happening, it would certainly be deemed pretty unsupportive to those employees and contributors to continue to at least appear to advocate or approve them. I'm not sure what the legalities of this responsibility are, but it might be something they have considered?
It might, however, have helped if they had made their reasons more clear. While Graham isn't keen to change the site drastically, there might have been some wiggle room had they done that?

Autumn
28-10-2012, 02:56 PM
I feel really confused about something. So if QVC keep there stand of not wanting to deal with Graham and by the sounds of it this is the case, this forum is gonna now reward QVC by giving them all the positives about them and everything we love about QVC :s sorry to sound so confused but is this not rewarding QVC for acting soo badly and helping to increase there sales. IMO if QVC doesnt like this forum then they shouldnt expect positive threads about them. I agree at times some threads may over step the mark but saying that ive also learnt alot from the threads aswell. I really feel like im missing something it seems at the start of this thread everyone was up in arms about how QVC is treating graham and now its lets reward QVC :thinking:

tristar
28-10-2012, 03:01 PM
I agree seems some think we should 'step into line' to try and sway qvc.

scbu
28-10-2012, 03:07 PM
I feel really confused about something. So if QVC keep there stand of not wanting to deal with Graham and by the sounds of it this is the case, this forum is gonna now reward QVC by giving them all the positives about them and everything we love about QVC :s sorry to sound so confused but is this not rewarding QVC for acting soo badly and helping to increase there sales. IMO if QVC doesnt like this forum then they shouldnt expect positive threads about them. I agree at times some threads may over step the mark but saying that ive also learnt alot from the threads aswell. I really feel like im missing something it seems at the start of this thread everyone was up in arms about how QVC is treating graham and now its lets reward QVC :thinking:

I agree im confused aswell

YORKO
28-10-2012, 03:07 PM
Stepping into line always goes against the grain with me, cant help it. Hope it never happens here as it would without a doubt mean that I would have to stop visiting and posting and I would hate that and I am sure that lots of people will agree
I agree seems some think we should 'step into line' to try and sway qvc.

Autumn
28-10-2012, 03:14 PM
Stepping into line always goes against the grain with me, cant help it. Hope it never happens here as it would without a doubt mean that I would have to stop visiting and posting and I would hate that and I am sure that lots of people will agree

Im the same if i wanted to write a raving review and tell QVC how wonderful they are and there presenters i would leave a review on the website as im sure that would get read out, however i come on here coz i always thought it was alot more honest about products and i enjoyed reading the threads on here.

tristar
28-10-2012, 03:17 PM
I too would hate to see people feeling they have to 'suck up' to QVC. What drawed me here was how good and bad aspects are discuused freely. If I wanted a restricted opinion, I would just read the online reviews, which are heavily screened

DebraJane
28-10-2012, 03:44 PM
Just to be clear Q is absolutely in the wrong taking this approach. Someone could have approached G with details of concerns so that he could have considered if there was anything he could do rather than just taking the approach usually seen in playground bullies. My point was that there are always two sides and there are possibly things that could be done by forum members. There was no suggestion that the forum should be falling onto line/sucking up to Q (whatever you want to call it) and only ever stressing the positive, what's the point of that? It's about balance and if Graham's livelihood is dependent on this, we should be considering all options and than might mean making reasonable adjustments.

Autumn
28-10-2012, 03:54 PM
I wasn't suggesting we reward QVC by being more positive about them. I stand by all of my own threads and comments including the negative ones and i intend to carry on posting them. I was suggesting that for all of the channels who advertise here, there may be more room for a balance between positive and negative.

I've spent a grand with Q in the last year but can't actually recall the last product recommendation I made on a thread. If thats the general way of things on all of the other channel threads (I don't follow them, so have no idea) then it does rather beg the question as to why any of the channels would want to support ST.com. We don't want anyone else following QVC's lead do we?

On the other hand, seeing as Amazon gets almost unfailing support here I hope someone is approaching at ST.com is talking to them about advertising!

Ok im confused so the other shopping channels are still surporting ST.com? so does that mean QVc are now getting a free ride off the back of these other channels ? hows that fair ? QVC is ment to be the UKs number 1 shopping channel

LE lover
28-10-2012, 03:55 PM
I'm going to put in my opinion for what its worth. This is a forum which has alot of diverse opinions, and that's what makes it interesting. If i have something positive or negative to say i want to be able to say it without worrying qvc might get upset.

Delivery,products and presenters are all fair game as far as i'm concerned, we are the customers and if something is misleading.due to poor presentation i for one don't want to feel unable to voice my opinion.

Loveinamist
28-10-2012, 03:59 PM
Don't get the feeling Q are into negotiation. They did not respond to Graham when he e-m. Sorry, but that is how I feel. If they were prepared to discuss changes to make them happy they wouldn't have gone in with a sledgehammer approach. I think a lot of discussion has gone on behind the scenes at Q in preparation. Just for curiosity sake, when was BB last mentioned by Julian?

YORKO
28-10-2012, 03:59 PM
Here here couldnt have put it better
I'm going to put in my opinion for what its worth. This is a forum which has alot of diverse opinions, and that's what makes it interesting. If i have something positive or negative to say i want to be able to say it without worrying qvc might get upset.

Delivery,products and presenters are all fair game as far as i'm concerned, we are the customers and if something is misleading.due to poor presentation i for one don't want to feel unable to voice my opinion.

Lilo Lil
28-10-2012, 04:02 PM
We are all speculating why QVC have taken the course of action they have - they obviously have a gripe about something which we have no knowledge of - until they respond to Graham we are still in the dark. I do not believe their presenters' egos are so fragile that comments made here will cause them to lose sleep. It's their choice to present themselves on TV and must be aware of views, good and bad, they will encounter. This forum should remain as it does now - we should not be afraid to state our opinions and if this small forum (in the www world) upsets QVC then they do not have too much to worry about.

DebraJane
28-10-2012, 04:04 PM
Don't get the feeling Q are into negotiation. They did not respond to Graham when he e-m. Sorry, but that is how I feel. If they were prepared to discuss changes to make them happy they wouldn't have gone in with a sledgehammer approach. I think a lot of discussion has gone on behind the scenes at Q in preparation. Just for curiosity sake, when was BB last mentioned by Julian?

I think you're right.

stratobuddy
28-10-2012, 04:31 PM
You're welcome to try and prove me wrong, but in all my posts (see the count above) I've never criticised anyone's appearance, be it hair, clothes, skin, weight or anything else. I am not trying to sound virtuous, I just don't say anything that I wouldn't like said about me.

I have once or twice criticised voices that really grated on me.

I regularly criticise a presenter or guest that gives incorrect or misleading information about a product, or lacks the knowledge they should have about it, especially the so-called experts who are not experts. Also, if they are trying to sell semi-oblolete stuff eg TV's without freeview, radios without DAB (Bose!!).

I've given reviews both good and bad about products I've bought, and also done this on Q's website, where not all have been published. And I join in the usual moans about P&P, delivery times, etc, etc.

I hope I shall be able to carry on doing this for the forseeable future.

Nicky-j
28-10-2012, 04:46 PM
I know I've attracted a 'dislike' for what I said. Fair enough. I wasn't passing judgement on anything, just making a suggestion as to what might be part of QVC's motivation. A number of you probably think I spoke out of turn, and perhaps I did. I just wanted to add my twopennenth as to QVC's reasoning, like everyone else.
As for the presenters' egos, I don't doubt that anyone who chooses to appear on television has an ego of sorts. But this does not mean that they are without a smidgen of self-consciousness or that they don't have a fragile ego or feelings that can be hurt. I doubt there are many of us who would be entirely unaffected by some of the personal insults that get thrown about. Not just on this or any other forum, but in the press at large. The only people that are entirely unaffected by these things are those with no ego to bruise.
I won't be commenting further, because I think this thread is starting to drift away from what it was (I believe) supposed to be - one of support, and concern, for Graham and his situation.

RedRose
28-10-2012, 05:42 PM
I am upset reading what's happened. I don't tolerate bullying, so I won't be buying from QVC until this situation is resolved. I am not happy to buy from a company who try to limit freedom of speech. They can learn from the criticism here, it's free feedback. So we don't particularly like Julia's flipflops? So what? We're all still watching your channel, do your bit and get us hooked enough to buy.

Graham, get your press release in front of the best consumer journalists you can find. Lots of them like a good David v Goliath story.

x

donna255
28-10-2012, 06:08 PM
I know on the QVC facebook page, there is non-stop bitching about JF. To be honest everyday they are going on about her post after post. Yes, it happens on here too, but it is far more aggressive on there.

caretodiffer
28-10-2012, 06:09 PM
I am upset reading what's happened. I don't tolerate bullying, so I won't be buying from QVC until this situation is resolved. I am not happy to buy from a company who try to limit freedom of speech. They can learn from the criticism here, it's free feedback. So we don't particularly like Julia's flipflops? So what? We're all still watching your channel, do your bit and get us hooked enough to buy.

Graham, get your press release in front of the best consumer journalists you can find. Lots of them like a good David v Goliath story.

x
I agree, RedRose. I also think that QVC is a bully in this, because I don't think it is just the negative criticism that has made them decide to withdraw the sponsorship or whatever they call this arrangement that QVC had with Graham. If that is the case, they WILL have to do the same with QVC FB, because they too have almost the same kind of posts.
So it boils down to QVC bullying ST, because we are smaller than FB and just like any bully, they attack the weaker (in power) of the two.
I will not bow down to bullying. I had asked Graham to look into the Google click for advert scheme and also if ST can still advertise for the other online shopping channels. I had also asked if we could stop advertising QVC's products on ST if possible, till we get some replies from QVC (if that does not break any of the legal arrangements with QVC )

I think ST should continue as we did before till any new development.

Estella
28-10-2012, 06:38 PM
I know on the QVC facebook page, there is non-stop bitching about JF. To be honest everyday they are going on about her post after post. Yes, it happens on here too, but it is far more aggressive on there.

I totally agree - if QVC were that bothered about personal comments regarding the presenters they would shut their Facebook account or at the very least moderate it more efficiently. I've seen many negative comments about guests and presenters on there so I doubt they are gunning for st.com for that reason.
I also cannot understand why QVC would think we are not fans. Yes, people complain about receiving used items, p & p charges, rubbish delivery and misleading presentations but that is because we are CUSTOMERS who expect better service! There is post after post where members talk about what products they have bought recently, what they have got their eye on and also recommending products to others. QVC should be thanking us for the feedback!!!!

Snowstorm
28-10-2012, 07:42 PM
I don't agree that Facebook is more aggressive in its dislike of JF. Whilst Facebook can be critical. Think this forum is far more cynical and acerbic! But that is what make this forum different. What is clear is that most posters here like Q. Why else do people want to know what the tsvs are, the oto, the new products. People are honest about their reviews and will give you tips and help. Hope the forum continues.

DebraJane
28-10-2012, 08:06 PM
Whilst I have been cooking the tea the penny has dropped. It's not the personal comments that Q objects to ( I agree with others that FB is another outlet for that) it's the fact that this website acts as an unofficial help group for people who have come to recognise that Q has become an addiction. By airing the problem and with the support of others who have come to the same 'lightbulb moment' you are giving an outlet to an even wider group to recognise the same in themselves. This forum replaces the addiction as people come here instead - that's what they really object to as that's the thing that reduces sales and dents profits.
If I'm right then there really isn't anything that ST can do about Q other than to continue to welcome new forum users and to encourage them to join as you're offering a service.

Autumn
28-10-2012, 08:31 PM
it seems to me QVC dont like ST.com and have parted ways so why should ST,com still surport QVC? unless theres something we are not being told
?

louise66
28-10-2012, 09:48 PM
Don't know whether I've missed something, but what is the problem Graham is experiencing? I personally have never had a problem with QVC and have found their customer service and desire to solve any issue to be first rate.

Sazza
28-10-2012, 10:14 PM
Don't know whether I've missed something, but what is the problem Graham is experiencing? I personally have never had a problem with QVC and have found their customer service and desire to solve any issue to be first rate.

Read post 22 of this thread, Graham has explained it

http://forum.shoppingtelly.com/forum/showthread.php?37347-Please-reply-to-my-emails/page3

maisie*daisy
28-10-2012, 11:00 PM
So sorry for Graham I love this site and have been here for years . I love all the info and gossip . I'm a real shopping telly addict lol. Just wondered if graham and shopping telly site have been too successful at generating business for Q and its costing them too much money . I know it's false economy , but the figures Graham mentioned are quite a big chunk , if Q are cutting back maybe that's why. Please don't shoot me down , it's just another thought on the whole very sad affair xx

Vienna
29-10-2012, 01:03 AM
I`ve just read Q`s page on facebook and read yet another prime example of why people are moving away from Q to other sites or shops. The lady on the FB page was ranting about a Q programme selling amber. I didn`t see the programme but from what I can gather from FB they were making totally false claims about the origins of the amber. The thread makes very interesting reading and the lady in question knows her stuff because she`s worked with amber but my point is, if you can`t believe in the product presentation then how can you believe in the product and thus how can you believe in Q itself ? Integrity should be paramount and if they were to try out some of their untruths ( notice I didn`t accuse them of lying ) in a shop on the high street to unsuspecting customers then Trading Standards would be beating a path to their door. How do they get away with it ?

Catherine
29-10-2012, 03:47 AM
I'm so sorry to hear about this Graham and especially the distress it has caused you. I hope you are managing to cope with stress and know you have a lot of supporters here. I think QVC are mistaken in thinking this was necessary or helpful to them, but even someone who disputed that could not dispute that the way they handled it and treated you is disgusting. The management of companies, however big, should be careful of showing their true colours like them. I hope they are ashamed at their bullying and thoughtless tactics - reputations take a long time to build but very little to tumble.

I would just like to make a couple of points about why I don't understand their mindset in doing this to see if anyone can clarify -
1. This is site that gets people taking about their business and gives it publicity, also a place to come for customers who want to give their company more time. This is similar to the way businesses use web presence to try and boost sales. A lot of positive stuff is written on here, even the negative stuff gets people interested as above - I don't watch that much any more but if I happen to come on here and see what is being said, good or bad, I'm much more likely to remember to check it out. If you get people watching that is double bonus for them as well as the sales that come through the site. All the comments are free advertising.
2. Clearly, the users here are loyal customers in the main, who have used QVC for a long time and spend what I would imagine is above average with the channel. It is ludicrous to say they are 'not fans' because of a few humorous jibes (and most if not all of the comments are that) - a shopping channel has its risible moments and anyone enough of a fan to watch much is going to feel the need to laugh at them somewhere. If they can't cope with the odd comment that crosses the line (which maybe could have a flag up anyway) then they need to withdraw their online presence because that is the internet, no matter how friendly the site.
3. Most of the feedback given here is frankly the type of stuff companies pay vast amounts to find out, and they need it. If QVC faults are damaging business, then QVC show not blame the people who point these out, they should thank them. I can see a million reasons why sales might be dropping, and this site is not one of them.
4. I know they are getting a lot of new custom right about now. I know many people who buy one or two things, then notice the p and p or the novelty wears off. They need to focus on longer term customers too.

Also, as others have said constructive feedback is to update their items, vary stock more, make clear what 2 hours show of 'gifts' will actually involve, be prepared to reduce hours of presenters who make people reach for the remote, reduce issues with postage and delivery,be more competitive. Now the only reason people on this site make these suggestions and want QVC to improve is because they actually might want to watch/use it. Ie. newsflash to QVC - these are your customers. BE NICE to them.

I don't find this treatment of this site to be quality behaviour, I doubt Graham that you're finding it convenient. I will not even get started on value in this.

I would be more than happy to write to QVC and to call and make a formal complaint by phone, several times if need be. I know I don't post here much and don't see the channel as much, but I am disappointed in their behaviour. When you're disappointing people who want to be your customers then feel they can't, how the heck will they win over the potential customers who don't like them in the first place?

Btw - the forum on the QVC USA own website is full of bad comments about the company and suggestions to buy elsewhere.

caretodiffer
29-10-2012, 05:13 AM
Catherine thank you for your post and your support to our admin and us. Calling them is no good, please write to them, then they have to respond.

donna255
29-10-2012, 08:03 AM
I had a thought last night.

Is st.com QVC's answer to The Pussy Riot?

They do not like some of the comments we make. To speak and give honest critic on QVC is blasphemy.:dull:

AllThatGlitters
29-10-2012, 10:45 AM
Graham, I'm sorry to hear how QVC's nastiness has hurt you.

If anyone from QVC is reading here, may I just explain to you why my QVC purchasing has dropped dramatically over the past year?

It has nothing to do with st.com, and a great deal to do with your new website design. Although I imagine that most of your sales come via telly/phone, I've never bought that way You're just an online vendor to me, one of many I regularly use. The old QVC website design was a bit creaky compared tothose of other vendors, but it was robust and functional.

The new website may have a few new bells and whistles, but it simply doesn't seem to work. I've lost count of the number of purchases I've abandoned over recent months after having the website fail to co-operate. If the online facility doesn't work, I'm not about to pick up a phone. I don't get cashback via the phone.

And speaking of cashback, the one vendor who is consistently slow to pay up on cashback is...QVC. It's not the 30day mbg, as many other online companies offer a a 28day mbg, but still manage to pay within six months. I regularly receive emails from Quidco apologising for delays in the QVC cashback - QVC only, among all the other retailers.

The website, apart from being unusable, no longer shows Web Firsts - items which have not yet gone to air or been added to the current catalogue. I used to browse those every day, and it pulled me into the site. Without that facility, the site has lost much of its appeal to me.

I rarely watch a live show now. I find the hard-sell from some of the presenters increasingly distasteful; not at all what first drew me to QVC. Even more irritating, since the move to the new studios, shows are frequently blighted by off-camera noises and distractions; it's as if they're being shot at the back of the warehouse. If I watch a show at all, I have to grit my teeth, and often turn the sound off. The offers being shown on screen are often not live on the website, which is simply bad organisation on your part.

To sum up, the reasons for my reduced purchasing are all to do with factors that are entirely within QVC's control. This site is an interesting place, but largely for getting a heads-up on new things and TSVs - positive reasons for reading here. Look at your own performance before shooting an innocent messenger.

JR77
29-10-2012, 10:45 AM
I don’t post here much because my main interest is craft so I tend to use Craft Telly (which is equally affected by this problem). My feeling is that QVC are cutiing off their nose to spite their face as both sites provide them with a free source of customer information which they would otherwise pay a fortune to a market research company for. They are also getting something money can’t buy which is free word of mouth advertising – the most precious commodity in business. I don’t buy as much as I used to for various reasons but nearly everything I have bought from them in the last year has been because of things written either here or on Craft Telly.

Someone wrote earlier that QVC has a right to choose who they do business with and that is undoubtedly true but what is morally wrong (and also probably legally wrong in my personal and very humble opinion) is for them to use their might to force other companies to end a business relationship with Graham.In the case of Viglink it’s not just the click-through income for QVC he is losing but all the other automatic links to other companies sites too.

It leaves a very bad taste in the mouth either way.

It should also be noted that far worse things have been said about the Ideal World group but far from taking their bat and ball and refusing to play they have engaged with us in a helpful and positive way. QVC should take a leaf out of their book.

Weathergirl
29-10-2012, 11:27 AM
Graham I sympathise with you and wanted to help the best way I can if you have read my earlier posts. But after reading this recent post I am going to stop replying to threads on this topic. You should be focusing on practical ways to sort this out, many have been suggested. You need to see your doctor if you are under so much strain and the depression has got worse. You may feel like a victim but please don't behave like one. You need to inspire confidence in your potential business associates not make them think that you are behaving irrationally. I could say more but wont. I am sure everyone on here has sympathy but scaring the wits out of people who support you, although it will get attention I fear it will not be the kind you should be getting. Others can attack my post if they like, but I post out of genuine concern.

sonvida
29-10-2012, 11:37 AM
Hi Graham

I am shocked to read all of this thread.

At the outset I can say I have never watched QVC or bought a thing from them so here's my objective view. NO company/action is worth your health and mental well being. QVC are huge and I don't think that your actions will impact their business making decisions and you don't want them to think that you are unstable or irrational.

If you wish to be re-instated an alternative would be to avoid stirring up so much negativity but rather focus on how you can re-introduce your 'business' plan to them in a positive and meaningful way.

I hope you find peace from your current troubles and maybe there are other things in your life which are also contributing to your unhappiness/depression. It maybe a good idea to see if you can look at the overall picture for yourself and ask for help - maybe counselling or medical help.

I wish you well and hope that you can put this into some perspective in the bigger scheme of life. You have to enjoy what you have and try to remain positive.

My thoughts and best wishes are with you.
x

Capirossi
29-10-2012, 12:02 PM
Perhaps someone can start a separate forum for us all to use then. I will miss this forum if it goes. We need a non- affiliated forum for generic chat, not linked to or specific to any shopping telly chanel. A mate of mine runs one. I'll ask him about running costs.

From mobile, please excuse any silly errors!! :-)

Vienna
29-10-2012, 12:04 PM
Graham I`m a fairly new member of the forum so I don`t know a lot about you personally. If this whole thing has made you so ill and depressed then its a professional ear you need. We can support from a distance and in writing but its someone up close and personal who can offer you the most help. Please see someone and soon. We need you strong and in fighting mode to figure a way around all of this and find the practical help you need both personally and for the forum.
All I can say and I`m sorry if this sounds blunt, but by doing what you`re doing to yourself its playing right into the hands of Q. They`ll be lapping it up and delighted to see the effect they`ve had on you personally because they think if you go down then the forum goes down.

Graham
29-10-2012, 12:13 PM
Graham please go see your doctor and tell him about all this.

Hurting yourself is only going to do that, no-one else. If QVC were unwilling to respond up to now then this is just going to distance them further. No-one at QVC or Libertty is going to be willing to have a dialogue with you in your current state of mind. They'll be concerned that you'll do something really silly and then they're directly linked to that. This isn't the way to go about things, Weathergirl is right.

You've built a fantastic site here. Look how many hits these recent threads are getting! This is a challenge that you can overcome. But you need to get some help first.

I know that you are all right, but after the Marchioness Disaster I saw all sorts of people to try and help, being a weak person really not much they could do. I know that no one can help and anything I do now is a direct result of QVC's actions.

Not sure who is the most mad me or QVCUK for turning their back on Half a Million Quid.

In a round about sort of way people are saying I am not the right person to run a website, I agree get too involved and take things far too personally and sadly if I haven't changed after 50 years I aint going to change, will not post any more as know everyone is bored to death with me.

But whatever happens I will repeat, I feel this way 100% due to QVCUK's actions.

Gemma1
29-10-2012, 12:13 PM
Graham, my thoughts and best wishes are with you. Please, please seek medical help.

LE lover
29-10-2012, 12:14 PM
Graham i echo what others say. please let your priority be seeking help .Nothing is as important as your health.

caretodiffer
29-10-2012, 12:17 PM
Graham, please read my first (initial) post in this thread. I tried gently to say that your method of approach to QVC regarding this issue is all wrong. They are a business, wanting profit, they think "money" and unfortunately not of your individual feelings. There are some positive suggestions that many of us have suggested.
You have everyone's support here, so why don't you read our posts, instead of thinking of writing to all the presenters and suppliers.
What do you expect them to do?
Graham, they cannot do anything.
They do not have any power.
They may have some sympathy but they can do nothing!
Please do not send these pictures that you have shown us to any of them.
Is QVC all you have, Graham, surely not!
Stand strong Graham, it is a bad and cruel knock you have had, but it is not the end of the world and the sooner you realise that, the better.
I think you need to shake off all the doom and gloom, and sit down and plan what to do next.
There is life without QVC, Graham......try to look for it:bear:

PJ.
29-10-2012, 12:27 PM
Graham we all love you and care for you. It breaks my heart that you are feeling like this. As others have said you need to book a doctors appointment and fast. An emergancy appointment don't accept one for next week or even tomorrow. You need to be seen today. Tell them that you have harmed yourself. I wouldn't normally talk about this in an open forum but I do know what it is like feeling so hopeless and so upset you want to harm yourself.

Deal with QVC when you are better. In the meantime if you are worried about the loss of earnings from the links, can I suggest that if people are able to join the VIP scheme to help Graham, and if you are already in that scheme already like I am, consider giving again. I will when my money comes through.

Graham I am praying for God's peace and comfort to be apon you. Please please get help. It is not a sign of weakness, it is a sign of strength.

Love

PJ

Sazza
29-10-2012, 12:39 PM
Graham, we don't want you to stop posting, we are not bored of you!

QVC have behaved dreadfully and they don't seem to want to try and sort things out.

What you need to do is look after yourself!!! One way of doing that is not to worry about the financial side of things, perhaps forums members could help by seeing what other avenues there are open to the site in terms of getting revenue in to fund the site? For now Graham you need to take step back and call doctor and have a chat with them!

S x

mediastar
29-10-2012, 12:42 PM
I am sorry to say this, but, Graham, you do have a choice, by seeing yourself as a victim, you become a victim. You've built something amazing here, and if you can do that you can do anything, really you can! I also am going to stop posting on this thread after this, please get the help you deserve to manage your depression, remember, and this may be trite, but it is so very true, "This TOO will pass!", I hope you get better very soon, but it will be a climb back up the mountain, if you can put the hardest work to get this place up and running, then you can do that too! all the best ms x

Estella
29-10-2012, 01:01 PM
I'm so sorry you are feeling so low, Graham. I would echo what other forum member have said - please make an urgent appointment to see your doctor. This needs to be your FIRST priority. Without going into too many details, I've also been in the position where I could only see one way out and only went to the doctor because my husband was terrified he was going to come home from work and find me dead or missing. It actually helped more than I thought possible. I was given anti-depressants, which obviously don't make everything all right again, but they helped me get through a very black time, and anything that helps you feel even the slightest bit better has to be worth a try. My doctor also offered counselling and instructed me to phone the surgery and ask for him personally if I ever felt that low again. If your doctor is even half as helpful as mine was, you will be SO glad you went.
I understand that you must have so many emotions swirling around and you must feel so angry and frustrated. But trying to get well must be your number one priority.
I agree with previous posts that say that companies may be wary of doing business with you while you are in such a vulnerable condition. I'd suggest not mentioning the effect this has all had on your health because, at the end of the day, they are businesses and they invariably don't want to get involved with any emotional stuff. Your strength is being tested so it is time to rise to the challenge. Give yourself time to heal and then come back stronger. QVC are NOT worth it.

donna255
29-10-2012, 01:33 PM
Graham, please do not stop posting.

At the moment you are looking into the black hole and can see nothing but darkness and doom. Your mental and emotional health is more important than a online website. If the worst happens, then we all move to your Facebook page. When you are stronger emotionally then pick yourself and st.com up again and start small. You need to step back, go see your doctor and get well.

As has been said, QVC are a business, they are not our friends(no matter what shite they spout about we are family), they are a large faceless corporate business. Money is the end all of everything they do.

Lilo Lil
29-10-2012, 01:50 PM
Graham your first responsibility is to yourself - everything else matters not a jot. Close the forum for a while - sort yourself out - if, in the future, you can see a way ahead re-open the forum. Absolutely NOTHING is worth this anguish. Take care. Lilo Lilx

caretodiffer
29-10-2012, 02:18 PM
Graham, please can you set the forum to registered members only please till we sort shoppingtelly? I have a feeling that more lurkers will want to register to know what is happening to this forum, after all, the lurkers have benefited from this forum, so they will join.
As far as I know, Sazza is a mod, I don't know if you have any more mods. This forum is very strong and the mods can carry on with all our help till you sort yourself out:bear:
Also the number of registered members will help with anyone similar to Google that might help you to generate some revenue. I hope you will listen to all our pleas and seek medical help.

Nicky-j
29-10-2012, 02:33 PM
A few days ago I said I would comment no further, but Graham's latest comments and the fact that I can no longer see his name on the list of members to send a direct message, mean that I feel this is the only way to communiate.
Dear Graham,
Please look at the amount of support you have. People here are extremely concerned for your health. Please seek some professional help, even if it is only your GP or some kind of counsellor. Other posters are right. Yes, this website is great, yes, it's very important to you, but perhaps you need to take a step back and sort yourself out before you even think about what to do next? Nothing is more important than your health. This forum, and its members, have you in their hearts but, from what you have been saying, and apparently doing, you need to speak to someone qualified to help you. This is of primary importance. Please do this now.
I am sure everyone here will echo my concerns.
We are not here for you, but you now you need to do something for yourself. I'm really going to stop posting now because I think you need time to sort yourself out. QVC's actions may have triggered how you feel, but you are still in control of what you choose to do. Please make that choice to do something to get help.
Please keep safe.
Nicky-j

Nicky-j
29-10-2012, 02:45 PM
Sorry, duplicated it!

SparklyBarbs
29-10-2012, 02:54 PM
Graham, please can you set the forum to registered members only please till we sort shoppingtelly? I have a feeling that more lurkers will want to register to know what is happening to this forum, after all, the lurkers have benefited from this forum, so they will join.
As far as I know, Sazza is a mod, I don't know if you have any more mods. This forum is very strong and the mods can carry on with all our help till you sort yourself out:bear:
Also the number of registered members will help with anyone similar to Google that might help you to generate some revenue. I hope you will listen to all our pleas and seek medical help. I totally agree with caretodiffer that the forum should be open to members only at the minute, some strange people would take delight in whats happening and come on just to oogle that. I think no matter what we say to Graham he isn't listening. We.ve all been supporting him since that other unfortunate incident, and Graham is too beyond us saying get help. He's sitting distressed in his own world at the minute, and
i don't think we can get through to him, no matter how much we care . I hope he maybe has family who would take him in hand and do something. The actions are calling out for help, and telling us, and baring his soul is a cry for someone to take notice. He thinks QVC are going to care, but they don't , they're not going to listen or reply to him, they're faceless people who don't care . They've made their minds up and nothing will change. Buryl is right we need other advertisers. etc. I don't know how to sort this, wish i did, but i do know we're all concerned for you at the minute Graham. You need to get out of this circle you're in at the minute. One step would be to go to your nearest casualty, or your doctor. Please for your sake and ours help yourself. Take that step x

Autumn
29-10-2012, 02:57 PM
Now this lastest msg from graham has come thru i think people who wanna surport him should write on QVCUK facebook page as that has a much bigger following than this forum sadly i sent a msg the other day (my name is chloe btw) u may have seen it and asked people to surport this forum and got a bit of interest so if we all post on there it may attract QVc to respond just an idea :)

Nicky-j
29-10-2012, 03:09 PM
We are not here for you, but you now you need to do something for yourself.

Realised that didn't make sense when I read it back. What I meant was that while we are here for you, we cannot be by your side, so you really need to do something good for yourself.

Thanks, tried to edit but could not.

caretodiffer
29-10-2012, 03:13 PM
So right, SparklyBarbs, Graham definitely needs to seek medical help and also need someone to be with him, family or friends. I wonder if he has phone connection with someone from the forum team.
I understand Sazza to be a supermod, so there must be some other mods too. Some or all of the team may know each other and have each other's phone numbers.
If Graham cannot get to see his GP, maybe he can contact the local Samaritans.

caretodiffer
29-10-2012, 03:14 PM
Realised that didn't make sense when I read it back. What I meant was that while we are here for you, we cannot be by your side, so you really need to do something good for yourself.

Thanks, tried to edit but could not.
I understood what you meant:bear:

Nutsville
29-10-2012, 03:27 PM
I don't post much, and haven't been a member for long, but this is really important.

Graham you have done wonders with this site and I love reading all the posts. I'll admit that there are days where I'm so down that reading the posts here have the effect of picking me up enough to get through the day. I regularly come here if I'm slipping. So I have to thank you for that as I have spent many years struggling on my own, with no where I could go to help move the darkness aside.

Unfortunately, the one thing that I've learnt over the years is showing the bad guys how badly you're hurting/feeling with words and pictures just reinforces their actions. At the end of the day you are showing them that they have won.

Yes you need to get help, but you also need to focus your energy into some thing else to distract yourself from these dark places. There are other ways to earn money from this site, find them and put your energy into building a huge castle that they can't touch. This way they are no longer the winners, but the losers and you can stick two fingers up to them.

You have so much love here use it. Start a brain storming thread about raising revenue so that you no longer need Q. I know every one will get stuck in as YOU ARE MORE IMPORTANT than a faceless money machine that can't get it's own house in order.

Catkins
29-10-2012, 04:18 PM
Graham

No one is bored of your messages, we just want you to get some help, get stronger and come back bigger and better than ever.

I know everyone has said the same thing but QVC will not care about you and your problems. No amount of pressure from you or anyone will make them change their mind. It's sad but it's their loss and hasn't really put them in a good light but hey, they don't care and neither should you.

You need to see your doctor and get some help to set you back on your feet again. You are like me Graham, everything I do I do with my heart and soul and if something goes wrong then my heart breaks and I feel like my soul is destroyed (dramatic I know but, like you, I am what I am) Maybe, you are still owner of this site but it's day to day running is done by others and you take a back seat and are not directly involved at least until you're firing on all cylinders again.

Take care Graham, lean on those who love you for now until you have the strength to stand up strong again.

XXXXXXXXXXXXXXXXXXXXXXXXXXX

Weathergirl
29-10-2012, 04:38 PM
Ok I lied. I post once more on this thread.

Graham I am not bored by your posts. They concern me greatly and they will only hinder what you are trying to achieve.

Mods for god's sake remove graham's post with the pictures on. Nearly 20000 views already, most of them from sicko lurkers circling this thread like pirhanas looking for sport. Will someone who can please check if Graham is ok and let us know.

Bea Frugal
29-10-2012, 07:22 PM
Ok I lied. I post once more on this thread.

Graham I am not bored by your posts. They concern me greatly and they will only hinder what you are trying to achieve.

Mods for god's sake remove graham's post with the pictures on. Nearly 20000 views already, most of them from sicko lurkers circling this thread like pirhanas looking for sport. Will someone who can please check if Graham is ok and let us know.

I so agree. I also agree with the poster who said this thread should be for subscribers only. Rubberneckers not to be encouraged. Graham, it's very distressing to read about your troubles but no way are you a bother to anyone. This forum has given a lot of help and pleasure to us and now it's time for you to get some help. Don't disappear off the radar, we want to know that you are taking positive steps to get yourself back on track. The forum can wait until you're ready but we are all behind you.

Bookworm
29-10-2012, 07:40 PM
I want to add my support too. This forum helps lots of us through difficult times and I, for one, would really miss it. Good luck Graham - I hope things get better for you soon. X

Administrator
29-10-2012, 10:52 PM
I deleted the "Graham" account but I am 100% fine, my problems sadly can not be resolved by Doctors, the only people that can sort this out are QVC UK, I am a realistic and know this is not going to happen, but rest assured I am honestly fine.

Going to close this thread now and lets get back to the good and bad of QVC in this section rather than the ranting's of a 50 year old man who should know better :)

Administrator
05-11-2012, 06:52 PM
Thought I would give an update .....

You may have noticed that I moved this thread last week, this was because I was once again on the VigLink Affiliate programme and I believed all was well. Noticed over the weekend that once again I was once again not getting anything from QVCUK.

I contacted VigLink today and got a very interesting reply:

"As we discussed, we were deactivated from the QVCUK program because they did not want to work with ShoppingTelly. Once we confirmed that we weren't going to affiliate links from ShoppingTelly to QVCUK they re-activated us into the program."

In my opinion that is .... anyway off to grab some legal advice .... BTW no reply from either side of the Atlantic.

FifeGal
05-11-2012, 07:05 PM
I'll add my 2p worth to whoever it was that said this is a story for the media. Have you tried approaching any journalists? :)

SparklyBarbs
05-11-2012, 07:09 PM
Thought I would give an update .....

You may have noticed that I moved this thread last week, this was because I was once again on the VigLink Affiliate programme and I believed all was well. Noticed over the weekend that once again I was once again not getting anything from QVCUK.

I contacted VigLink today and got a very interesting reply:

"As we discussed, we were deactivated from the QVCUK program because they did not want to work with ShoppingTelly. Once we confirmed that we weren't going to affiliate links from ShoppingTelly to QVCUK they re-activated us into the program."

In my opinion that is .... anyway off to grab some legal advice .... BTW no reply from either side of the Atlantic.

I think getting legal advice is the way forward. And hopefully they'll give you good advice which way to go. I think you
sound more positive and in a go getting mood, so go get them...... Fight them all the way, we're all here behind you and will
help in any way we can.

Loveinamist
05-11-2012, 07:42 PM
Sending good vibes Graham, chin up.

caretodiffer
05-11-2012, 09:53 PM
Good to hear from you Graham:bear:
Graham, you post confirms that you are over the despair stage that you were in :happy:
You have bounced back, you sound positive and in control and we are proud of you! You have seen a flicker of light at the end of the dark tunnel.......follow towards it and you will soon be getting out of there.
You will have to let QVC behind in the tunnel and keep moving forward ......:flower::flower:

Loveinamist
05-11-2012, 10:03 PM
Ooh, there's a HallmarkMovieOfTheWeek in this. Start writing, Graham! Stephen Fry maybe for OurGraham'sRole. I'm sure Minim will act as your agent. Well, she'll take 20%, anyway! lol KeepSmilingOurGraham x Snarly



Min would have been in charge of the small print but she's changed her font!

Vincent
06-11-2012, 10:40 AM
I have long since purchased goods through Shoppingtelly, from QVC, I amazed any company can afford to turn down over a £500.000 (UK Sterling) so around $ 800.000+ (US dollars) worth of business in this economic cycle. I for one will now never purchase any more goods from QVC, until this is resolved. What a disgusting way to conduct business. :angry:

Administrator
06-11-2012, 10:50 AM
If anyone has a couple of minutes today and are as disgusted as I am with QVCUK's actions would you be so kind as to email the UK CEO Dermot_Boyd@qvc.com and cc in Mike_George@qvc.com who is the President of QVC, maybe as customers they will have the courtesy of replying.

SparklyBarbs
06-11-2012, 12:25 PM
Well Graham we asked you what we could do to help and you've asked for help. So i've done my e mails so i hope
everyone else will also. Maybe someone will get a reply.

Weathergirl
06-11-2012, 12:26 PM
Good news that you are getting legal advice Graham. I am sure your solicitor will tell you this but don't post on here any details of what legal advice you are given. It is privileged, totally confidential and QVC are not entitled to know anything about it. I am sure they have their eye on this thread, if they want to know the merits of your legal position they can go and get their own.

Lilo Lil
06-11-2012, 12:50 PM
Good news that you are getting legal advice Graham. I am sure your solicitor will tell you this but don't post on here any details of what legal advice you are given. It is privileged, totally confidential and QVC are not entitled to know anything about it. I am sure they have their eye on this thread, if they want to know the merits of your legal position they can go and get their own.

Good points raise there Weathergirl! What's that saying about keeping your friends close and your enemies closer:cheeky

DebraJane
06-11-2012, 08:30 PM
Really excellent advice ladies :mysmilie_471:

tristar
10-11-2012, 05:49 PM
Im not really understanding all of the situaion but Im sorry its resorted to legal advice and solicitors with their exorbitant fees. Also I know it has to be confidential but Im sure members would like to know and be kept informed. Not being able to discuss due to legal sounds like what qvc might want

DebraJane
10-11-2012, 07:50 PM
I disagree tristar I think Graham should keep schtum. It would be lovely to hear from Graham in a completely separate thread to know that he's keeping well and allow others to support him with their posts, but he really shouldn't tell us what is going on with regard to this issue.

Graham is not the only one with a view on Q, it's service, it's faults and issues etc and that is what will impact the most not details of Graham's private business.

Take care Graham.

Enigma
11-11-2012, 04:27 PM
If you're considering legal action then you don't tell anyone anything until after it goes to court.

Otherwise you can prejudice this action and completely undermine your efforts.

Yes people are interested, but they need to realise that until this is over the can't be told anything.

Ryan
15-11-2012, 06:51 PM
Will try to explain .... 18 Months ago I joined a company called SKIMLINKS, what happens is when you post about a product or sevice that is part of Skimlinks they turn it into a HYPERLINK (http://www.crafttelly.com) if someone clicks on it and makes a purchase I get a small commission, I was then head hunted by a company calles VIGLINK who said they could generate more income so I moved to them. This is regular income that helps pay for the site upgrades etc

Last Friday I got an email from VigLink to say that QVCUK had cut them off, to be honest my biggest issue is not me being cut off but VigLink being told that ALL customers sut off while they have me as a client. They said they hated to say it but maybe best to go back to Skimlinks, this I did but then found out that "Senior Management" had told Skimlinks to remove me from the QVCUK affiliate scheme.

QVCUK's reasoning was the comments on the forum, but having generated over half a million pounds in 18 Months the revenue raised proves that this site has many QVC Customers, this is total revenue after returns.

Last Friday I will admit and yes I am far too honest for my own good but really thought that was that and time to shuffle off, honest again sat with a bottle of libriam but wasnt brave enough. Next Day the Police phoned, a director from QVCUK had informed them of my situation and the police wanted to know if I was OK, I was. This then really turned the situation around and made me angry that they could call the police but just cut my income off without a word.

I hope that will explain everything ... One thing I can say for certain is QVCUK many been in my opinion be trying to destroy my life but one thing I can guarantee THIS SITE IS GOING NOWHERE, I have offered QVCUK many opportunities to get involved but it is their choice to decline my invitations. Even when I am gone (natural causes) I have made provisions for the site to continue.

WOW..What scumbags. I will not purchase from them again.They deserve to get hit and hit hard by customers.I will never do business with a company that beahves like this.Stuff them.,I'm very sorry for your troubles as a result of their actions

JR77
20-11-2012, 05:18 PM
Has anyone who has written to QVC about this got any response?

I haven't - not even an automated acknowledgement.

SparklyBarbs
20-11-2012, 05:29 PM
Has anyone who has written to QVC about this got any response?

I haven't - not even an automated acknowledgement. Totall ignored my requests. I e mailed the 2 people Graham mentioned.
No hope i'd say

Flamenco
10-12-2012, 06:37 PM
Graham, I've just read and commented on your post today on the QVC UK Facebook page - I am a solicitor but unfortunately this is not my area of expertise otherwise I'd gladly offer you whatever free legal advice I was able to. I don't know what the legal solution is, unfortunately. It would be a brave show of solidarity if all of the intermediaries like Skimlink etc told QVC to get stuffed if they (QVC) think they can dictate who can do business with whom. They are allowing themselves to be held hostage to QVC's bullying tactics. If everyone gave QVC the BIG middle finger, then maybe QVC would back down. After all, QVC cannot afford to lose valuable business if their sales are down.

ERICS MUM
18-12-2012, 09:03 PM
I stumbled upon this thread an hour ago and just finished reading, through rather "blurry" eyes. I had no idea this was going on and I'm shocked, to say the least, at QVC's attitude and bully-tactics.

My sympathy and support to Graham, oh how I wish I had the power to wave a magic wand and sort it for you.