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Graham
18-12-2012, 06:53 PM
Just had an email from LinkedIn to say who had been viewing my profile in the last few days .... made very interesting reading.

Mr Turner maybe you could see you way to explaining to us why QVCUK has banned ShoppingTelly.com from all affiliate programme's, and furthermore why you refused to let a company continue to carry QVCUK at all unless ShoppingTelly.com was banned and finally is the loss of the money that this site generated for you, over 600,000 being taken well by shareholders of your parent company? Hopefully this is limited to just ShoppingTelly.com, if more widespread could it mean price increases for your customers in 2013?

I look forward to your reply, however I feel the ignorance will continue and I will hear nothing.

http://www.shoppingtelly.com/images/viewprofile.JPG

Weathergirl
18-12-2012, 07:00 PM
How do I put this. He is doing research. Checking if you are someone worth doing business with, or suing, as the case may be. I don't know Linkedin or the info on it, but if it has a list of your other business links it may be useful info for him. I've said it before and I will say it again. Get specialist legal advice, listen to it and take it from there.

Flamenco
18-12-2012, 07:08 PM
How do I put this. He is doing research. Checking if you are someone worth doing business with, or suing, as the case may be. I don't know Linkedin or the info on it, but if it has a list of your other business links it may be useful info for him. I've said it before and I will say it again. Get specialist legal advice, listen to it and take it from there.

Weathergirl, I know you're a lawyer like me and we both know that specialist advice costs . And even more if you instruct solicitors to actually do some work for you. I think the problem for Graham is that he cannot afford it, nor the cost of any litigation. No-win-no-fee arrangements tend not to exist in the world of company commercial/competition law. Civil legal aid is virtually non-existent and corporate lawyers just don't do this type of work as the cheapest hourly rate is about 7-8 times the measly fixed fee legal aid rate. So taking on a juggernaut like QVC is financially impossible for the small people like Graham. And don't QVC know it.

Tiddlywinks
18-12-2012, 07:23 PM
I would recommend being very careful in the views you express about QVC, its employees and your business in general on any publicly accessible arena.

I really appreciate how anxious you are to open a dialogue with the company but can't help feeling that this is not the best way for you to reach an agreement.

In any dispute, to achieve a positive and longstanding resolution, there needs to be a middle ground and a way for both parties to come out of it without losing face.

Both parties need to appreciate how their actions have appeared to the 'other side' in order to gain a shared perspective...

I think the only way you are going to reach any kind of satisfactory understanding of 'why' and end this dispute is to seek legal representation. Having the disagreement in public will not help your cause, it will only serve to make them manoeuvre to protect their image.

Please seek legal advice.

Graham
18-12-2012, 07:39 PM
As Flamenco said there is no way I can afford legal advice and yes QVC know it.

I have been very careful what I have posted and it is 100% totally factual. I have even been thinking over the past couple of days about taking down the "Cheaper than QVC" section, because the bottom line is I am a Shopping Telly fan and discussion about better deals etc goes on in the general threads anyway.

As for "middle ground and a way for both parties to come out of it without losing face" I am quite happy to lose as much face as they want me to lose, rather that than the other option that will face me in 2013.

Flying Pigs
18-12-2012, 07:46 PM
You do whatever needs doing Graham. You know you have our support.

Tiddlywinks
18-12-2012, 08:07 PM
Graham - do you know the 'why' behind their decision?

How did they inform you of the decision? Did they intimate that there was movement possible on that decision e.g. you do something and then they will reconsider?

No need to discuss it here where Google will capture it but you need a 'plan b' if they no longer want to do business with you... that's the reality... don't want to sound harsh but QVC is a global brand and they, as an entity, won't be acting emotionally... the decision will have been made in the best interests of their business - that's why the 'why' is so important to understand as it is the driver for their decisions and a clue to whether it's flogging a dead horse.

Graham
18-12-2012, 08:22 PM
Graham - do you know the 'why' behind their decision?

How did they inform you of the decision? Did they intimate that there was movement possible on that decision e.g. you do something and then they will reconsider?

No need to discuss it here where Google will capture it but you need a 'plan b' if they no longer want to do business with you... that's the reality... don't want to sound harsh but QVC is a global brand and they, as an entity, won't be acting emotionally... the decision will have been made in the best interests of their business - that's why the 'why' is so important to understand as it is the driver for their decisions and a clue to whether it's flogging a dead horse.

No that is the issue, no contact at all, just the affiliate company found that QVCUK had been switched off and the only way they would get them back is if I was not put back onto the programme.

I agree totally 100% I am sure I am flogging a dead horse, I just had hope that they might show a) compassion and b) not want to lose the generated income and finally c) just reply and tell me why. This site does quite well on Google so happy for them to capture it, I can't do much but I can make as many people aware as possible as to what QVCUK have done, BTW this is just QVCUK. As I say everything I have posted is 100% true.

Graham
18-12-2012, 08:30 PM
I'm going to say what I am sure many FM's are thinking Graham. You're probably not going to like it, I'm sorry.

I think you blew any chance of this being handled in a business-like way when the tweets and self harm pics were posted. This "from the heart" approach was no doubt reflective of your feelings, but I reckon it has zero'd out any chance of them engaging with you. I'm not saying they won't change the decision and I hope they do. Maybe the financials will do it. But I wouldn't want to be the QVC employee who gets into a discussion with you by e-mail or any other medium only to find that they were the last person to speak to you. Know what I mean?

If the legal route is out of the question then I think you're going to have to come up with other ideas as to how to get them back on-side. Yes, maybe take the thread down thats blatantly negative about QVC, we can all moan and gripe elsewhere on the board. Maybe a "QVC Fans" sticky thread which is for positive comments, sharing info, and questions about products only - and is moderated to keep it so. Wouldnt it be fab to get a QVC rep joining in to answer questions and stuff, like on the FB site? Have you ever suggested or offered that to QVC. How about an e-petition that all your members can sign to say they support both you and QVC and want to see the relationship continue. You have everyone's e-mail, you have the means to call us all to action, people want to help. You could do all of these things, and promote the fact that you've done them with Q, even if they don't reply they'll see what you're doing. It requires effort, yes. It may not work, sure. Do you have any other options?

Whatever you do, you really should stop it with the "you ruined my life" negative stuff about you, and about QVC in public. It's doing you, the forum and the relationship with QVC no good, and probably a great deal of harm.

I hope you take this in the way it's intended.

LOL, no need for sorry everyone is allowed an opinion.

As for the "But I wouldn't want to the QVC employee who gets into a discussion with you by e-mail or any other medium only to find that they were the last person to speak to you. Know what I mean?" yes totally know what you mean, but without even talking to me that blame would have to go to Paul Turner - Senior Marketing Manager at QVC UK and QVCUK has totally ruined my life, that may make me sad for having not much in my life but it also makes it a fact, however sad that sounds.

I will remove the Cheaper than QVC section, but as for anything else I truly feel that to bottle it all up would do ME more harm than good.

Weathergirl
18-12-2012, 08:48 PM
Weathergirl, I know you're a lawyer like me and we both know that specialist advice costs . And even more if you instruct solicitors to actually do some work for you. I think the problem for Graham is that he cannot afford it, nor the cost of any litigation. No-win-no-fee arrangements tend not to exist in the world of company commercial/competition law. Civil legal aid is virtually non-existent and corporate lawyers just don't do this type of work as the cheapest hourly rate is about 7-8 times the measly fixed fee legal aid rate. So taking on a juggernaut like QVC is financially impossible for the small people like Graham. And don't QVC know it.

Flamenco, of course I know all this. Of course it is expensive, and I am making no assumptions at all about whether Graham can afford it or not. Tactically Graham would be well- served hiding the reality of his finances from Q. I am not assuming that Graham is loaded, but perhaps Q should assume that Graham has loads of cash and he is a wolf in sheeps clothing IYKWIM. Maybe the horse has bolted on that one.

All I wanted Graham to do was to get the legal advice on merit so he knows where he stands. It is Graham's choice if he does this or not.

Autumn
18-12-2012, 08:55 PM
If qvc are not gonna back down then i dont see why the cheaper than qvc thread should be removed , instead this qvc thread is the one that should be removed as we are giving them free advertising by talking about them and there products

Weathergirl
18-12-2012, 08:55 PM
By the way, I used to work gor the LSC, have spent years in private practice before going to the public sector. I don't like or respect the financial aspects if my profession and am glad the work I do relies more on what Local Authorities should spend rather than how much I can bill a client.

Tiddlywinks
18-12-2012, 09:00 PM
Graham - you are wearing your heart on your sleeve.

QVC will want trading partners that support their business model and that they can trust to be stable and easy to work with. They will steer away from emotional decision making and erratic partners unless there is absolutely no alternative.

QVC has NOT ruined your life - it may feel that way BUT all they did was make a cold hard business decision which made sense to them. They can trade or not trade with whomever they wish... a bit like we can choose which paper to buy or which supermarket to use.

I don't want to sound heartless, I know how much of your life is invested in this from your posts but... please... I have spent the last 25 years working with businesses and I know that the best decisions are the cold ones - that's reality.

BurlyBear is right - you have many options available - you have a loyal following for the site and BB had some great ideas about moving forward... especially the invite to QVC to have a rep on here to answer questions. This is something that MSE has started to do with energy and telecoms companies - it provides them with an opportunity to counter negativity and another source of PR.

Also, with your business head on, you need to really look hard at how negative some of the QVC threads are getting - there are more critical ones than there are positive ones. If you were the CEO of QVC would you want to fund (even partially) a site that allowed that much negativity of your brand? Yes, you can value free speech but you perhaps need to be tougher on the moderating... or maybe allow those threads in the Drop rather than on the main QVC site.

You've created something fabulous here and you can build on that... you just need to stick your business head on and tuck your heart away for business stuff.

You need a plan B... canvas opinion for that... you can do it!

SparklyBarbs
18-12-2012, 09:07 PM
Weathergirl, I know you're a lawyer like me and we both know that specialist advice costs . And even more if you instruct solicitors to actually do some work for you. I think the problem for Graham is that he cannot afford it, nor the cost of any litigation. No-win-no-fee arrangements tend not to exist in the world of company commercial/competition law. Civil legal aid is virtually non-existent and corporate lawyers just don't do this type of work as the cheapest hourly rate is about 7-8 times the measly fixed fee legal aid rate. So taking on a juggernaut like QVC is financially impossible for the small people like Graham. And don't QVC know it.
I totally agree Flamenco. I can't see any way out of this and how Graham is keeping the site going i don't know. Tough times i'd say :(

Tiddlywinks
18-12-2012, 09:08 PM
If qvc are not gonna back down then i dont see why the cheaper than qvc thread should be removed , instead this qvc thread is the one that should be removed as we are giving them free advertising by talking about them and there products

It depends on whether Graham wants to repair the trading relationship... if he does, and that is likely to be a long road, then the business (this site) needs to be as appealing to QVC as possible.

Why would they want to trade with a site that actively promoted shopping elsewhere?

Autumn
18-12-2012, 09:12 PM
Why was the cheaper than QVC thread put up in the first place then? I was one one the main people that did alot of the price comparisons, it took along time i kinda feel angry i even bothered as hardly any body bothered reading it or posting on it and now its just been deleted with no warning.

Tiddlywinks
18-12-2012, 09:18 PM
Why was the cheaper than QVC thread put up in the first place then? I was one one the main people that did alot of the price comparisons, it took along time i kinda feel angry i even bothered as hardly any body bothered reading it or posting on it and now its just been deleted with no warning.

It's about striking a balance between what is interesting to forum members whilst not offending sponsors - as I said, Graham needs to decide whether he still wishes to try to re-establish the trading relationship. I would suggest the 'cheaper' thread would not meet with QVC's approval as it is undermining their business by pointing potential customers to other places to buy (thus lowering their sales).

He who pays the piper...

Flamenco
18-12-2012, 09:21 PM
If I wanted a forum that heavily moderated comments with a bias towards QVC, I'd go and join the sycophants on the QVC Facebook page. It's one thing being commercially aware and looking at ways to foster a better business relationship with QVC (although I suspect if QVC were amenable to building bridges they would have responded to Graham ages ago - I suspect the reconciliation ship never even set sail) and its quite another selling out completely and creeping up QVC's a*se to desperately retain an income stream.

I like some of Burly Bear's suggestion esp about someone from QVC being able to respond to queries (although to a greater extent they do this on the QVC FB page and most of the time they provide a bit of a flip flop response which causes further frustration).

I suspect much of QVC UK's financial and marketing strategies are dictated by the QVC US mothership so am not sure how much sway the UK operation has anyway.

The other alternative is to give QVC the big finger and look at other income options for the site. I'm not really up on this sort of thing, but I notice there are plenty of non-QVC ads on this site - maybe threads could expanded to include these online retailers, expanding from perhaps television shopping to include online retailers. This would increase traffic, and advertising etc from other non-QVC sources.

Personally I think the whole QVC affair is dead in the water. Graham hasn't heard a dickie bird from QVC and I doubt he will. Time to move on to Plan B.


Sent from my iPhone 5 using Tapatalk

Paul_s
18-12-2012, 09:22 PM
Sounds like QVC have thrown all their toys out of the pram.

Weathergirl
18-12-2012, 09:22 PM
Nothing wrong with a little competition. If people shop around, Q will have to lower their prices to stay competitive. Would it make any difference removing that thread or not? In these economic times consumers should still shop around for the best deal.

Wrongsideof40
18-12-2012, 09:26 PM
Negative threads or not this site generates a lot of income for QVC. Bet they make more money from it than not. I don't see why this site has to post only nicey ,nicey threads about QVC. As much as we all call QVC we are obviously fans of theirs as it is how we found the forum in the first place. I'm afraid that's life , they can't expect just nice comments to be posted about them all the time. They want to look closer to home on their facebook page. The comments on here are no worse than they get on there.

Autumn
18-12-2012, 09:26 PM
This mean QVC page has very little positive threads regarding QVC so unless we all start kissing QVc backside they will never change there mind. Qvc should have a read of the FB page as that has alot more negative posts that positive ones, its about time QVC realised they are less than perfect and need to improve

Flamenco
18-12-2012, 09:28 PM
Weathergirl, I'm not going to get drawn into fee earning issues in private practice. All I'll say is that I used to work in the public sector and by no means is it legal practice utopia. In fact I left the public sector to go to private practice. At least if you work hard, earn the fees you actually get paid more/get a bonus and progress to partnership unlike the public sector where colleagues or worse, your manager, who can't be arsed to do their job (and who have their coats on at 5pm on the dot) still get paid the same as you.

Rant over.


Sent from my iPhone 5 using Tapatalk

miss molly
18-12-2012, 09:28 PM
Whats the point of a forum if you can't air your opinions about QVC good or bad.

Weathergirl
18-12-2012, 09:37 PM
I don't know, I do ok, and I can only compare my own experiences. I am part time now having "served my time" lol, but the full timers including my manager work very long hours for no reward really. I have hit my glass ceiling and look at it very differently these days. I had pretty shocking experiences in private practice and it was probably the polar opposite to your own experience, but I don't doubt what you say at all.

Weathergirl
18-12-2012, 09:49 PM
Especially if pockets aren't deep enough or legal avenues aren't there

SparklyBarbs
18-12-2012, 09:49 PM
I'm going to say what I am sure many FM's are thinking Graham. You're probably not going to like it, I'm sorry.

I think you blew any chance of this being handled in a business-like way when the tweets and self harm pics were posted. This "from the heart" approach was no doubt reflective of your feelings, but I reckon it has zero'd out any chance of them engaging with you. I'm not saying they won't change the decision and I hope they do. Maybe the financials will do it. But I wouldn't want to be the QVC employee who gets into a discussion with you by e-mail or any other medium only to find that they were the last person to speak to you. Know what I mean?

If the legal route is out of the question then I think you're going to have to come up with other ideas as to how to get them back on-side. Yes, maybe take the thread down thats blatantly negative about QVC, we can all moan and gripe elsewhere on the board. Maybe a "QVC Fans" sticky thread which is for positive comments, sharing info, and questions about products only - and is moderated to keep it so. Wouldnt it be fab to get a QVC rep joining in to answer questions and stuff, like on the FB site? Have you ever suggested or offered that to QVC. How about an e-petition that all your members can sign to say they support both you and QVC and want to see the relationship continue. You have everyone's e-mail, you have the means to call us all to action, people want to help. You could do all of these things, and promote the fact that you've done them with Q, even if they don't reply they'll see what you're doing. It requires effort, yes. It may not work, sure. Do you have any other options?

Whatever you do, you really should stop it with the "you ruined my life" negative stuff about you, and about QVC in public. It's doing you, the forum and the relationship with QVC no good, and probably a great deal of harm. I hope you take this in the way it's intended. I totally think BurlyB has said it all, and in my opinion what he says is very relevant and you should listen. QVC is a faceless business, they
don't see people as individuals, they don't care about you Graham or what they're doing to you, you need to have another plan, and move
forward. BurlyB has some good ideas. Stop tormenting yourself thinking they will change their minds, they won't. Plan B comes into force .....

Tiddlywinks
18-12-2012, 09:50 PM
I wasn't suggesting the site majors in kissing butt - just that balanced content might be more appealing to QVC if Graham wants to try to rebuild a trading relationship.

Weathergirl
18-12-2012, 09:57 PM
I just don't think Graham is in the right place to accept this though. And the trouble is he compounds the problem because he allows how he is feeling emotionally to influence what he says, and posts. And once it is said the damage has been done. QVC continues to do what they are doing, Graham continues to react as he has.

I wonder if all this was sudden, or whether Q ever tried to contact Graham about what they objected to and what they would like Graham to do about it. We may never know but I agree it has gone too far now.

SparklyBarbs
18-12-2012, 10:35 PM
Graham you post these items up here for us all to see and comment on, so please please listen to what people are
saying to you. You seem a lovely genuine man, who wears his heart on his sleeve, but QVC don't care about that
or you, or this site, please take some of the advice here, its better than begging them to see sense. THEY WON'T.
They're a business who are only interested in themselves, so view other avenues, ideal world, the other sites
mentioned here, etc etc etc. Don't lower yourself asking them to answer you, you realise deep down that they won't.
So please for your own health make a decision and move forward, and tell us what we can do to help you or this
site, everyone will help if they can. But i've already e mailed them asking for explanations , as im sure some of the
others have done also, so don't ask us to do that again, something constructive. We'll all help

Vienna
18-12-2012, 10:43 PM
I can`t see how any negative comments on here affect Q any more than negative comments on their FB page or in the reviews on their website. It`s par for the course with any retail business. We`re in a recession, Q is suffering along with every other company, there`s probably more people out there other than Graham who have been dumped/rejected/passed over by Q without so much as a by your leave. Its what businesses do during hard times, they revamp chairmen, boards, partners,workforce,suppliers or anybody else they can think of. The revenue Graham talks about over X period of time is probably a drop in the ocean to Q. Look how many brands they no longer sell and how shows now consist of the same few brands time and time again, they`ve pared everything to the core, less brands means less stock, less warehouse space, less staff and less outlay. I`d bet my last fiver Graham is just one of many who`ve been kicked in the b*llocks but unlike others he`s gone public about it in a rather dramatic way and it hasn`t done him any favours, in fact its probably convinced Q they were right to do it.

Sazza
18-12-2012, 11:14 PM
I just don't think Graham is in the right place to accept this though. And the trouble is he compounds the problem because he allows how he is feeling emotionally to influence what he says, and posts. And once it is said the damage has been done. QVC continues to do what they are doing, Graham continues to react as he has.

I wonder if all this was sudden, or whether Q ever tried to contact Graham about what they objected to and what they would like Graham to do about it. We may never know but I agree it has gone too far now.

Graham has stated several times that QVC did not contact him, first he knew was through the affiliate company.

SparklyBarbs
18-12-2012, 11:43 PM
Tyoical , they haven't even the decency to talk to the man who has earned them a lot of money for years, so they do it
the sneaky, behind the door way. QVC you should be ashamed of yourselves, at least have the decency to speak to
Graham and advise him of your decision face to face . And see your Saturday night shows were you pretend you're all
friendly and so nice to everyone, and everyones friend, well instead of that stupid idea, look at how you treat your
supporters who have helped put you were you are

petpixie
19-12-2012, 12:14 AM
I can understand your lashing out and wanting Q to see what they've done to you Graham, but you should realize that they don't care a jot. The only thing they are interested in is profit and what's good for their business. They will also be interested in maintaining a good public image but unfortunately I feel some of the things you've said and done have allowed them to feel validated in their behaviour towards you and the site. I honestly think hell will freeze over before they resume a relationship with ST. You're only hurting yourself by even thinking about them, let alone wanting to punish them or trying to win back their business. As others have said it's time to take a different tack and concentrate on other avenues. You've built up such a wonderful site that I know if you can put Q to one side you are more than capable of emerging a winner out of this situation xx

scbu
19-12-2012, 12:23 AM
I can understand people being a bit annoyed the cheaper than qvc thread has gone its a shame and i very much doubt it would have effected the outcome of this. Shame for the people that spent time finding cheaper products .

Disenchanted
19-12-2012, 12:54 AM
I just don't think Graham is in the right place to accept this though. And the trouble is he compounds the problem because he allows how he is feeling emotionally to influence what he says, and posts. And once it is said the damage has been done. QVC continues to do what they are doing, Graham continues to react as he has.

For what it's worth, I agree with Weathergirl that Graham isn't emotionally up to a fight at the moment - we've all seen the terrible toll this has taken on him - and perhaps now would be a good time for Sazza and other moderators to take the helm.

They will have Graham's best interests at heart and understand the intricacies of the situation with QVC and the affiliate company better than any of us. They also know how to contact us away from this forum should the need to rally the troops arise.

donna255
19-12-2012, 07:42 AM
Okay I am going to say something.

The Presenters. We moan and make fun of them, fair game. But I have noticed JF comes in for UGLY and SACK HER thrown at her non-stop. I bet if any the CEO or QVC employee does come on here and read those sort of comments, it does not look good or professional. In fact this could have been one of the reasons QVC pulled the towel out from under st.com. I think yes let us say OMG what is she wearing etc and not a good look, she annoys me and talks rubbish or crap. But the nasty rants should be pulled quickly and the poster told to reword their comments if they want to post. On their facebook page some have a rant at JF or Carmel as well, but nothing like some of the comments on here. Also they will get pulled from their page pretty quickly as well.

Tinkerbelle
19-12-2012, 08:36 AM
The difference between Facebook and here is that QVC choose to set up the Facebook page. They decided it was going to be part of their business social media strategy. They have some degree of control over it.

Here they have no power to answer or moderate. It's something completely beyond their control. Except they can try to control a revenue stream and therefore control the site by stealth. They didn't choose this as part of their social media strategy.

They're clearly not going to communicate with Graham or they would have done so. Whether that's right or wrong is a moot point now. They've done what they've done.

Graham has two choices. He can find other revenue streams or not. Everyone who runs a small business potentially faces the same issues. When one revenue stream dies you must find another to survive. It's not easy but it can be done.

A lot has been said about how much money the site makes for QVC but the important thing is how much money this removes from Graham and how he can replace that lost revenue and fast. I don't want to know how much that money is but I think the focus is slightly skewed.

donna255
19-12-2012, 08:50 AM
I agree Tinkerbelle. What I was going to add but something came up.

Okay, Mr.Franks comes across the vitriol against his wife on st.com. Hey Paul have you seen this, what your going to do about the bullying of my wife? She had a contract with you, QVC are her employer, what are you going to do about it? You advertise on this site as does many of your brands.

On Facebook some months back there was a conversation which started, someone stated JF mentioned something about online bullying. They laughed and said we are not bullying her if she can't take it etc. I remember it and though oh!!!!

So I really am thinking something down the line has gone on. Whether it is just her, we don't know? I am not a fan of JF, but she doesn't bother me mainly I don't pay much attention to her. But she does get pulled up for loving everything etc. Fawning over the guests, Chuntley does the same. She is paid to sell the stuff at the end of the day, its her job. CHuntley is just as bad yet gets let off with it, weather because she is pettier etc, who knows?

I can't see QVC doing this over some comments about bad products, the postage(they ignore that and will continue to do so), slow posting, reused goods going out. All those have gone on for years on here.

Vienna
19-12-2012, 11:14 AM
You may not like this but for all the negative points written by the members on here nothing has damaged the credibility of the site more than Graham himself. Posting the pics of his self harming, beginning the thread against Q in the first place, posting on FB and the general unproffessional way he`s managed things. We all sympathise with Graham and if the thread had been posted in the drop everything including his distress would have been away from the prying eyes of Q. As it is, its probably convinced Q they did the right thing. So if moderation is to be tightened and negativity supposedly reduced, then it needs to begin at the top downwards. Our comments about JF`s outfits or anything else will have created far less harm than someone begging Q for a response or stating their life has ended or threatening self harm on a public forum. Now hate me if you like .....

Graham
19-12-2012, 11:31 AM
You may not like this but for all the negative points written by the members on here nothing has damaged the credibility of the site more than Graham himself. Posting the pics of his self harming, beginning the thread against Q in the first place, posting on FB and the general unproffessional way he`s managed things. We all sympathise with Graham and if the thread had been posted in the drop everything including his distress would have been away from the prying eyes of Q. As it is, its probably convinced Q they did the right thing. So if moderation is to be tightened and negativity supposedly reduced, then it needs to begin at the top downwards. Our comments about JF`s outfits or anything else will have created far less harm than someone begging Q for a response or stating their life has ended or threatening self harm on a public forum. Now hate me if you like .....

Don't hate you at all but sadly QVCUK pushed me right to the edge and the results ended up on here. I make no apologies for being an open book and dont think I will ever change.

LE lover
19-12-2012, 11:39 AM
firstly Vienna i don't think anyone could hate you. Secondly i wholeheartedly agree that these threads should be in the drop.I've said that before, having them here is just not helping the cause imo and not making Graham appear in a particularly positive light.
I also think Vienna, Donna and Burlz , have between them, raised some excellent points and suggestions. Graham please think very carefully about what's been said by them it really does make sense.

We all care about you but sometimes some tough love is needed. It comes from a good place with your best interests at heart.

Vienna
19-12-2012, 11:40 AM
Don't hate you at all but sadly QVCUK pushed me right to the edge and the results ended up on here. I make no apologies for being an open book and dont think I will ever change.

Fair enough Graham and that is your right but being allowed to be an open book works both ways. You cannot be allowed to say what you think and yet not allow us to do the same by enforcing moderation of what you or the other mods deem to be negative remarks. It can`t be do as I say, not as I do. That is the point I was trying to make, nothing against you personally cos my heart goes out to you, it truly does.

petpixie
19-12-2012, 11:44 AM
Don't hate you at all but sadly QVCUK pushed me right to the edge and the results ended up on here. I make no apologies for being an open book and dont think I will ever change.

And I don't think you should Graham. In this age of everybody trying to be something they're not it's very refreshing that you're open and honest and true to yourself. How many people can honestly say that? It's just a damn shame you've come up against big business at their worst. I'm totally disgusted with their treatment of you and the stonewalling you're experiencing and I can feel your frustration. I just hope you have a good support network around you to help you get through this xx

SparklyBarbs
19-12-2012, 11:46 AM
Graham i'm an open book myself so i can sympathise. But sometimes we all have to make choices to move on,
and accept things have happened and you can't change it. I'm a great believer in fate, and in my life i've had to
make changes and cut links etc etc, and had a lot of bad things happen, but i had to take control of my life and
decide what to do. No one could do it for me. If the site is causing you problems, and i really think you can't
continue to run it moneywise, maybe you should either decide to look at other routes to raise money or close the
site and start your life again. I know this means a lot to you, but you have started your life again after a previous
horrific tragedy, so you can do it again. But i don't think you're really listening to anyone. You think QVC are going
to come charging in and rescue the site, and start replying to you. They treated you really badly, taking the rug from
under you without having the decency to inform you face to face, so thats the sort of firm you're dealing with. Much as
i love this forum, its not worth someones health and wellbeing. Put yourself first Graham x

Nora
19-12-2012, 11:58 AM
Don't hate you at all but sadly QVCUK pushed me right to the edge and the results ended up on here. I make no apologies for being an open book and dont think I will ever change.

I have took a step back and not replied to these comments but have liked/thanked certain ones, but Graham at the end of the day only YOU can help YOU. I hope you take note of the useful information that has been put before you and that you at least use parts if it because if you don't then as much as I feel for you at the end of the day you may lose the affection and care that people on this site have for you. I don't mean to belittle your situation at all, but there is only so much patience that people have. Again good luck and I hope things turn out for the best for you.

DebraJane
19-12-2012, 12:04 PM
We all express things in our own way so although I wouldnt have expressed it quite like that Vienna (and I respect your post) I do agree with the crux of what you say, and often wonder why more use isn't made of the drop to protect the more personal details of some of the members posts. I appreciate that G was/is hurting and wants Q and others to know but I personally dont think that it's in his best interests.

But it isn't all one-way, so I agree with what Burlz and Donna have also said - there's a line between voicing an opinion and what will be seen as on line bullying. I don't think the line is that fine but do see it being crossed which is worrying and once a negative view is posted it does seem to gather pace a bit like a boulder rolling down hill and on occasions becomes deeply personal.

I know some forum members don't like to be straight jacketed but I would welcome a little more balance but feel that is a joint admin/FM responsibility, something we as members can help implement.

Mary Ashley
19-12-2012, 12:06 PM
For Graham now, surely it's all about generating other income. There are many products featured on both QVC & Ideal World, whose companies could be interested. Also, non tv companies like M&S, Currys, Carphone Warehouse, Google Play and so on could be approached. It is important that Graham's eggs aren't all in one basket, especially if that basket is QVC. Rather than being in victim mode, (sorry Graham) it's time to get into stick it to 'em mode. Why court QVC? Making your site completely financially independant of them so you can quietly give them the finger is the best medicine. Then we can say whatever we want about them and there is nothing they can do about it. Revenge is a dish best eaten cold. :)

Sazza
19-12-2012, 12:20 PM
For what it's worth, I agree with Weathergirl that Graham isn't emotionally up to a fight at the moment - we've all seen the terrible toll this has taken on him - and perhaps now would be a good time for Sazza and other moderators to take the helm.

They will have Graham's best interests at heart and understand the intricacies of the situation with QVC and the affiliate company better than any of us. They also know how to contact us away from this forum should the need to rally the troops arise.

ST will always be Graham's baby and he will be at the helm, he is the administrator of ST and always will be!


The difference between Facebook and here is that QVC choose to set up the Facebook page. They decided it was going to be part of their business social media strategy. They have some degree of control over it.

Here they have no power to answer or moderate. It's something completely beyond their control. Except they can try to control a revenue stream and therefore control the site by stealth. They didn't choose this as part of their social media strategy.

They're clearly not going to communicate with Graham or they would have done so. Whether that's right or wrong is a moot point now. They've done what they've done.

Graham has two choices. He can find other revenue streams or not. Everyone who runs a small business potentially faces the same issues. When one revenue stream dies you must find another to survive. It's not easy but it can be done.

A lot has been said about how much money the site makes for QVC but the important thing is how much money this removes from Graham and how he can replace that lost revenue and fast. I don't want to know how much that money is but I think the focus is slightly skewed.

Spot on, Graham needs a way to replace lost revenue, QVC is big enough to lose sales generated via this site but ST needed the revenue so this now needs to be replaced, somehow!

Disenchanted
19-12-2012, 12:29 PM
ST will always be Graham's baby and he will be at the helm, he is the administrator of ST and always will be!

Sorry Sazza - I didn't exactly mean a hostile takeover but Graham is clearly emotionally fragile at the moment and not, perhaps, in the best frame of mind to be making decisions on his own. I think that's pretty much what we all feel.

Sazza
19-12-2012, 12:37 PM
Sorry Sazza - I didn't exactly mean a hostile takeover but Graham is clearly emotionally fragile at the moment and not, perhaps, in the best frame of mind to be making decisions on his own. I think that's pretty much what we all feel.

Graham is an emotional person, always has been and probably always will be.

Bottom line is ST needs revenue to keep going and that is why Graham is so upset at QVC acting the way they have as their actions have pulled the plug on a huge chunk of revenue.

DebraJane
19-12-2012, 12:55 PM
Thanks Burlz - ST needs to snap up quick or move your post from here to some where less visible whilst Graham considers otherwise someone else will beat ST to it.

scbu
19-12-2012, 01:45 PM
Do Ideal world and the other shopping channels still support this forum financially or was it only ever QVC? If they do Iw especially gets all negative posts on here so why do they still support i but the biggest shopping channel feels it cant ?I also agree there have been some great ideas to what can be done next but i will get slated but some of the people giving them ive personally seen posts from them being negative about presenters ( yes ive made comments to so im not innocent either). I think personally saying if you dont like someones outfit or hair style or there hard selling techniques is acceptable however theres certain presenters who get ripped to shreads on here Jill franks and Catherine Huntley along with anna and carmel probably get it the worse. I like the idea of widening the forum but including a high street section where we could let each other know what bargains we have found in the high street, Maybe even a help section where lets say someone has some kind sf skin concern or technical problem other forum members could give advice of what they have used and if its work. Mayb and tried and tested section where if uve tried a product u could write what you think about a certain product, as we all know that reviews on line are not always shown if uve had a bad experience with it.

Sacha
19-12-2012, 01:48 PM
Ok so if building bridges isn't going to be the way forward, and new revenue streams are what's required there's an obvious way forward. Widen ST.com's remit to high street and Internet retail channels. Get a new domain name. Www.shoppingeverything.com (http://Www.shoppingeverything.com) is available. Then st.com can be one arm of a website with broader appeal.

From what I know the only forum of any significance where you can go to discuss, praise or slag off marks and spencer, Currys, amazon, McDonald's or ANY of the retailers is Moneysavingexpert. And that's not a dedicated shopping site, it's remit is enormous. There has to be room for another discussion board, especially when you already have a captive audience of avid shoppers as a base from which to start.

Isn't there an opportunity there? And if not then I'm sure there are many more ideas that may be more suitable. I hope Graham can start thinking and planning a future instead of reflecting on the past.

Good suggestion to broaden the site's remit as we all know internet shopping is provided by just about every retailer these days and hopefully to get sponsorship from some of the major players. I would include Amazon on that list and would be happy to contribute to a forum added to our list.

Btw I did a quick check and see that 'shoppingtellyplus' is available as a domain name.

Capirossi
19-12-2012, 01:56 PM
Burlz for admin!!! :D

Sent from my GT-I9100 using Tapatalk 2

LE lover
19-12-2012, 02:21 PM
Do Ideal world and the other shopping channels still support this forum financially or was it only ever QVC? If they do Iw especially gets all negative posts on here so why do they still support i but the biggest shopping channel feels it cant ?I also agree there have been some great ideas to what can be done next but i will get slated but some of the people giving them ive personally seen posts from them being negative about presenters ( yes ive made comments to so im not innocent either). I think personally saying if you dont like someones outfit or hair style or there hard selling techniques is acceptable however theres certain presenters who get ripped to shreads on here Jill franks and Catherine Huntley along with anna and carmel probably get it the worse. I like the idea of widening the forum but including a high street section where we could let each other know what bargains we have found in the high street, Maybe even a help section where lets say someone has some kind sf skin concern or technical problem other forum members could give advice of what they have used and if its work. Mayb and tried and tested section where if uve tried a product u could write what you think about a certain product, as we all know that reviews on line are not always shown if uve had a bad experience with it.

Scbu they are great ideas but alot of those are already in the drop.

Sazza
19-12-2012, 02:42 PM
Do Ideal world and the other shopping channels still support this forum financially or was it only ever QVC? If they do Iw especially gets all negative posts on here so why do they still support i but the biggest shopping channel feels it cant ?I also agree there have been some great ideas to what can be done next but i will get slated but some of the people giving them ive personally seen posts from them being negative about presenters ( yes ive made comments to so im not innocent either). I think personally saying if you dont like someones outfit or hair style or there hard selling techniques is acceptable however theres certain presenters who get ripped to shreads on here Jill franks and Catherine Huntley along with anna and carmel probably get it the worse. I like the idea of widening the forum but including a high street section where we could let each other know what bargains we have found in the high street, Maybe even a help section where lets say someone has some kind sf skin concern or technical problem other forum members could give advice of what they have used and if its work. Mayb and tried and tested section where if uve tried a product u could write what you think about a certain product, as we all know that reviews on line are not always shown if uve had a bad experience with it.

Just to clarify QVC were not directly supporting the forum financially. The revenue came through an affiliate site that Graham had ST set up to, when people clicked on links ST gained revenue from that. The affiliate site were told by QVC that unless they dropped Graham they would remove QVC from their affiliate.

Tolly
19-12-2012, 02:53 PM
Then, as it is a business agreement between QVC and this "Affiliate." QVC do not actually have to give any reason to Graham. Nor should they as it is not an agreement with this forum.
Surely it is this other company who has "pulled the rug" from under ST forum by deciding to continue their association with QVC and not this forum.

Graham, please stop posting threatening suicide. As someone who has recently lost someone, who didn't have a choice when they died, I find your attempts to use this method of bullying QVC into responding to you particularly distasteful!

Graham
19-12-2012, 03:20 PM
Then, as it is a business agreement between QVC and this "Affiliate." QVC do not actually have to give any reason to Graham. Nor should they as it is not an agreement with this forum.
Surely it is this other company who has "pulled the rug" from under ST forum by deciding to continue their association with QVC and not this forum.

Graham, please stop posting threatening suicide. As someone who has recently lost someone, who didn't have a choice when they died, I find your attempts to use this method of bullying QVC into responding to you particularly distasteful!

Firstly I am NOT, I REPEAT NOT doing this for effect, I WOULD RATHER BE DEAD THAN ALIVE BUT HAVE THREE DOGS TO LOOK AFTER!!!!

I AM IN NO WAY BULLYING QVC, IN FACT THEY BULLIED THE AFFILIATE COMPANY, they turned them off WITHOUT any warning and only put them back when they agreed that I would not be on the programme, maybe that is another word that begins with a B.

Maybe you should consider if this forum is the place for you if you find my posts distasteful.

Vienna
19-12-2012, 04:08 PM
Things on here are beginning to get a bit out of hand. Graham will you not consider moving this thread to the drop where it will be away from prying eyes ?

stratobuddy
19-12-2012, 04:16 PM
I have never noticed the "cheaper than QVC" topic, and now it has apparently been removed, so I will never see it.

Where was it?

If it was in the drop, that's probably why I didn't know about it. There are so many things there that I'd spend all day on the PC if I visited it, so normally I don't go there.

As QVC will not change their mind about funding, why was it removed, and can we have it back again please, as it will make no difference to the situation?

In fact, it may make us feel better, as it is a way we can get our own back, albeit in a very small way.

iloveshopping
19-12-2012, 04:16 PM
Graham you won't be the only one that QVCUK have shafted. I imagine over the years they have done it to others even possibly some of their employees. It is the way companies work. They dropped you and it would seem that they were your biggest client indirectly so you have to look elsewhere for some new business relationships. Please look forwards to new opportunities there is something to salvage.

Sazza
19-12-2012, 04:37 PM
Strato, it was a section on here beside the QVC section.

stratobuddy
19-12-2012, 04:56 PM
Thanks for the reply Sazza.

I have the Q page as my favourite, so I jump straight here, and rarely look anywhere else (although I posted in Argos TV today as I like the channel).

That's probably why I never saw it.

Autumn
19-12-2012, 04:57 PM
I have never noticed the "cheaper than QVC" topic, and now it has apparently been removed, so I will never see it.

Where was it?

If it was in the drop, that's probably why I didn't know about it. There are so many things there that I'd spend all day on the PC if I visited it, so normally I don't go there.

As QVC will not change their mind about funding, why was it removed, and can we have it back again please, as it will make no difference to the situation?

In fact, it may make us feel better, as it is a way we can get our own back, albeit in a very small way.

It was on the main page where all the other channels threads are directly below Qvc sadly mainly people didnt post or look on there, but there were a few of us that did and some of the comparisons were very interesting , its now been moved to the drop.

Magsy
19-12-2012, 06:34 PM
I agree with Donna regarding the comments about the presenters.
Could it be the presenters have got together and let their bosses know they were not happy with the forum and the comments made about them, also I remember the slagging that a well known young man who has his own nail products was getting on here, could it be that QVCUK were getting complaints from one of their successful clients/sellers (I dont know what you'd call them)possibly more than one? I wouldnt be at all surprised if both employees and sellers got together and petitioned qvc to do something about it.

I hope Im wrong, it would be beyond horrible if this has happened to Graham because of his own forum members.

Good luck Graham I hope the terrible feelings deep down inside you go away one day soon. x

Tiddlywinks
19-12-2012, 08:21 PM
Don't hate you at all but sadly QVCUK pushed me right to the edge and the results ended up on here. I make no apologies for being an open book and dont think I will ever change.

Be an open book - just not publicly... this site is your business. These pages are your 'shop windows'... this thread (and others of a similar theme) needs to be moved to the drop so that any future sponsors / trading partners do not get the wrong idea before signing up.


Graham is an emotional person, always has been and probably always will be.

Bottom line is ST needs revenue to keep going and that is why Graham is so upset at QVC acting the way they have as their actions have pulled the plug on a huge chunk of revenue.

So, Graham needs to develop a plan B and fast. How about holding a virtual brainstorming event in the drop? Holding a members' survey to see what we would all like /could suggest? Asking members if there are any specialist skills that can be 'donated' etc.

The sooner Graham looks to the future, the sooner he can build on the success of this site.


Firstly I am NOT, I REPEAT NOT doing this for effect, I WOULD RATHER BE DEAD THAN ALIVE BUT HAVE THREE DOGS TO LOOK AFTER!!!!

I AM IN NO WAY BULLYING QVC, IN FACT THEY BULLIED THE AFFILIATE COMPANY, they turned them off WITHOUT any warning and only put them back when they agreed that I would not be on the programme, maybe that is another word that begins with a B.

Maybe you should consider if this forum is the place for you if you find my posts distasteful.

Oh Graham, we really do understand that you feel completely shafted by QVC BUT what's done is done... the best revenge is to go on and make a success of it without QVC.


Graham you won't be the only one that QVCUK have shafted. I imagine over the years they have done it to others even possibly some of their employees. It is the way companies work. They dropped you and it would seem that they were your biggest client indirectly so you have to look elsewhere for some new business relationships. Please look forwards to new opportunities there is something to salvage.

This is true - QVC will have made a business decision - cold and hard and without emotion. It was not an action intended to destroy you Graham - it was an impersonal decision based on business drivers. If you can keep this in mind it might not feel as painful.

You created something fabulous with this site - please don't throw all that away. You've done it before and you can do it again.

rosey
19-12-2012, 08:45 PM
I have never noticed the "cheaper than QVC" topic, and now it has apparently been removed, so I will never see it.

Where was it?

If it was in the drop, that's probably why I didn't know about it. There are so many things there that I'd spend all day on the PC if I visited it, so normally I don't go there.

As QVC will not change their mind about funding, why was it removed, and can we have it back again please, as it will make no difference to the situation?

In fact, it may make us feel better, as it is a way we can get our own back, albeit in a very small way.

I use the 'New Posts' tab on the top bar then I see what threads have been added to since I was last on the site - this way you get to see everything in all sections of the forum and don't miss anything.

Autumn
19-12-2012, 09:29 PM
I had a thought mayb when someone is gonna make a negative comment on here about a presenter and products they should also post it on Qvc's FB page and if it doesnt get taken down then surely its fine to have on here to. It would just be interesting to see if the same things pass on here aswell as qvc fb page and if they do then QVC have nothing to moan about. I no some members wont have Fb but the ones that do it would be worth a shot

PJ.
19-12-2012, 09:55 PM
Just had an email from LinkedIn to say who had been viewing my profile in the last few days .... made very interesting reading.

Mr Turner maybe you could see you way to explaining to us why QVCUK has banned ShoppingTelly.com from all affiliate programme's, and furthermore why you refused to let a company continue to carry QVCUK at all unless ShoppingTelly.com was banned and finally is the loss of the money that this site generated for you, over 600,000 being taken well by shareholders of your parent company? Hopefully this is limited to just ShoppingTelly.com, if more widespread could it mean price increases for your customers in 2013?

I look forward to your reply, however I feel the ignorance will continue and I will hear nothing.

http://www.shoppingtelly.com/images/viewprofile.JPG

Graham I think that QVC have treated you terribly but sadly they probably don't have to give you any reason for withdrawing you from their programme just like a shop can ban someone from their shop without reason or cause. It is short sited but sadly with the amount of money they make worldwide it doesn't equate to a fraction of one percent. They shouldn't be so nosy especially when they know it has made you so ill though.

I really care about you Graham and if I thought there was a chance they would change their mind I would say keep trying but I think it is like talking to a brick wall

PJ xx


Sent from my Nokia 3210 using Snake.

scbu
19-12-2012, 10:29 PM
Ok it seems to me most people agree that QVC wont be changing there minds so i no the Qvc part of the forum is the most visited but tbh this site is giving QVC free advertising coz amongst all the negative threads theres also whats coming up as the next TSV etc so imo the qvc part should be moved to the drop.

stratobuddy
19-12-2012, 10:37 PM
What is to stop QVC spies joining the drop?

Loveinamist
19-12-2012, 10:40 PM
Nothing, Strato, but they have to become VIP's first, which they may balk at!

Vivalas
19-12-2012, 10:58 PM
It's a terrible position to be in for you Graham and you have my sympathies. If I'm being totally honest I don't see any way that the situation will change. They are a business and they've made a decision - right or wrong. The thing is though you as an individual has the power to change things. Whilst I'm not in your business I can see a few things. Firstly you have a fantastic forum set up. Secondly this forum is well read and posted on by many different people. So thirdly you have the all important 'traffic'. You need to somehow increase that traffic and get that traffic directed to other paying sites. It won't be easy, but then again if it was everyone would be doing it. No matter how low you feel, you need to congratulate yourself for what you've achieved. Very few people could have created all this. So please give yourself some credit. But also please, take some positive action, even if its just talking to someone initially.

No one on here knows me so I don't expect anyone to take my word for this: I run a successful financial services company and have around 10 people working for me. Unfortunately due to the economic climate my business income has dropped severely over the last year, particularly the last 6 months. I should have made some redundancies if the truths known but due to loyalty etc i haven't. Rather than it defeating me I've spent 6 months looking at a variety of avenues to increase revenue. I've finally managed to find a way (totally different to what I do) to increase my income back up to what it was and as such I've got all my staff still. 6 months a go I could have just walked away, but I've been in business since I was 23 and I'm no quitter. It may take me 2 or 3 years to get back to the really good times but ill do it, I know I will.

So for what's its worth see tomorrow as the first day of the rest of your life and go for it. Rebuild that lost revenue by hook or by crook! Good luck :-)

Frazzled
19-12-2012, 11:50 PM
What is to stop QVC spies joining the drop?

I would imagine all sorts of "spies" exist as VIP members, 6 is hardly likely to put off marketing and analysis professionals. Would be nigh on impossible for Graham or Sazza to suss them out. There are plenty of VIP members who have never or rarely posted.

DebraJane
19-12-2012, 11:57 PM
I would imagine all sorts of "spies" exist as VIP members, 6 is hardly likely to put off marketing and analysis professionals. Would be nigh on impossible for Graham or Sazza to suss them out. There are plenty of VIP members who have never or rarely posted.
i wouldn't rule them out just because they do post either. Q only brought in Will to run the social media side for them and they won't be the first or the last company to employ someone to do this and market research at the same time.

Sparkles26
20-12-2012, 03:19 AM
Graham, it saddens me to hear you talking so negatively about yourself. I don't know anything about legal issues or how to generate online revenue etc. so I can't offer any advice on that, but what I can do is to offer my support to you. I am in the same situation as you mentally - self harm, suicidal ideations etc. - so I know how terrible this is. If you ever need a shoulder, or just someone to listen while you have a good moan, I'm here. From the bottom of my heart, I hope your state of mind improves.

Ballerina
20-12-2012, 04:20 AM
This is such a sad business and my heart goes out to Graham.

QVC will not be convinced to be associated with ST and I think that is obvious to all. There is no easy solution. As others have said, approaching other hight street names may be an option. However, they are likely to do a bit of research / google ST and they will see this awful situation and they are unlikely to to want to get involved, especially as Graham is such a sensitive (genuine & lovely too) man.

Perhaps a new forum would be the way to go, what do you other folks think? Also, how about a whipround for Graham?

Hang in there Graham,

Inge xx

LE lover
20-12-2012, 08:02 AM
There is nothing to stop qvc spies becoming VIP members and using the drop unfortunately.
Moving all TSV details there would encourage any lurkers who only use this site for this info to become VIP members and pay to view it as oppossed to just getting what they want from here without contributing to the site at all.
Whilst on the subject ,Graham, have you thought about raising or changing the VIP membership prices?

miss molly
20-12-2012, 10:45 AM
Can't you recoup any money by promoting sites that are Cheaper than QVC like salonskincare, cheapsmells ect. The damage has been done with QVC but don't give up the fight.

JR77
20-12-2012, 11:22 PM
The forum does generate other income from advertising and for that it's important for Graham to have a growing membership and an active membership- the more his statistics show a healthy active membership the more advertising revenue he can command. Moving QVC to the Drop would be a mistake as it is this section more than any other that leads people to this forum and attracts new members. Current members can help by always logging in even if you are just popping in for a quick read. I know many people don't bother if they have no intention of posting - they just join the lurkers- it's something I've been in the habit of doing in the past but have resolved since this happened to be good about logging in.

As for QVC having the right to choose who they do busines with yes they do but it is not the same as a shop banning a customer. In this case they have told a third party not to do business with Graham thus depriving him of income from other sources too which in my view is a scandal. The reason they have done this is nothing to do with Graham but everything to do with what we write on here. Graham has taken it very personally because over the years he has fostered a close and good relationship with the company. He always publishes their press releases etc., and I can see that this faceless and cowardly way of conducting business must seem like a real betrayal of his good faith.

QVC staff read these pages. I'm sure they have found some of the recent criticisms very uncomfortable reading but they should see that much of the criticism comes from frustration with a company whose standards appear to be slipping. There have been some harsh things said about presenters but people also step up to defend them. Most of us, I'm sure, have been good customers of QVC and I find it quite hard that they are throwing that back in our faces. It's petty. At the moment I don't feel I can buy from them which is a pity as I recently had to replace my television. I had always intended , when the time came, to buy from QVC. John Lewis got my money instead and I can't fault their delivery and customer service.

SparklyBarbs
20-12-2012, 11:49 PM
Brill post JR77 :)

SparklyBarbs
21-12-2012, 12:29 AM
I lurked for quite a while before i took the step and joined. And it was reading some of the witty posts and one liners
that made me laugh out loud and want to join. So i think thats why a lot of people join, you sort of think you know
these people and enjoy reading the posts. (No big heads please). I also did a lot of shopping with QVC and could see
a lot of me in the people on this forum, i didn't realise they were helping keeping this forum afloat. I personally don't
like the personal harsh critisicim of some presenters, probably done it myself, im no innocent, but i try to see the good
in everyone (comes with the job) but sometimes i'm put of defending some presenters, as the fallout is fierce and i
never think of good answers, until hours after. I see QVC losing the plot themselves, the new studios, which are awful
and like dungeons, and don't start me on the website. I could design better and i'm no good at technology. So they've
spent a lot of money, down the drain, and business isn't doing as well as it could. Take the recent TSV'S that haven't
sold out, so they should look closer to themselves and devise something to draw customers back. They get just as much
fierce fall out on the facebook page, at least on here its witty, which is why we have so many lurkers looking. I don't
think we should keep helping QVC with all the TSV'S, or keeping talking about them. If they looked at it sensibly they'd
see QVC gets more posts than any other shopping programme, even though we complain, so why withdraw their support
from Graham. Anyway ramble over...... Not quite, just to add, why should posters change their style of posting, QVC have
withdrawn their support from this forum, , so why can we all just not keep saying what we think. Why should we be nice
to them, nobody should feel they can't say things on this forum, not in this day and age of free speech. QVC should
actually pay heed to this fantastic forum, cause its all true :)

caretodiffer
23-12-2012, 02:21 PM
I lurked for quite a while before i took the step and joined. And it was reading some of the witty posts and one liners
that made me laugh out loud and want to join. So i think thats why a lot of people join, you sort of think you know
these people and enjoy reading the posts. (No big heads please). I also did a lot of shopping with QVC and could see
a lot of me in the people on this forum, i didn't realise they were helping keeping this forum afloat. I personally don't
like the personal harsh critisicim of some presenters, probably done it myself, im no innocent, but i try to see the good
in everyone (comes with the job) but sometimes i'm put of defending some presenters, as the fallout is fierce and i
never think of good answers, until hours after. I see QVC losing the plot themselves, the new studios, which are awful
and like dungeons, and don't start me on the website. I could design better and i'm no good at technology. So they've
spent a lot of money, down the drain, and business isn't doing as well as it could. Take the recent TSV'S that haven't
sold out, so they should look closer to themselves and devise something to draw customers back. They get just as much
fierce fall out on the facebook page, at least on here its witty, which is why we have so many lurkers looking. I don't
think we should keep helping QVC with all the TSV'S, or keeping talking about them. If they looked at it sensibly they'd
see QVC gets more posts than any other shopping programme, even though we complain, so why withdraw their support
from Graham. Anyway ramble over...... Not quite, just to add, why should posters change their style of posting, QVC have
withdrawn their support from this forum, , so why can we all just not keep saying what we think. Why should we be nice
to them, nobody should feel they can't say things on this forum, not in this day and age of free speech. QVC should
actually pay heed to this fantastic forum, cause its all true :)

My sentiment exactly, SparklyBarbs .
This forum is a good guide for QVC to follow and find out what is working with the general public and to improve on what isn't. They should be grateful for having a forum like this that gives good and bad comments. It is no point of just saying only good things, because what good is it going to do them, it will only be misleading the real situation .They should appreciate that this forum members are honest enough to voice their feelings, and as I have said earlier, it is up to QVC to take it as constructive criticism and aim do better by improvements.
Their fall in sales has nothing to do with this forum or what is being said here. In fact it has actually made me aware of so many things that I did not know about QVC and has, if anything made me buy.
If sales have slumped it is mainly because their postage has increased.
A big shopping channel like them have enough buying power to demand products cheaper, because designers and retailers know that through QVC, they can sell thousands (up to 30000 sometimes, I think) and which designer could even dream of selling that amount in years and years??
With that kind of power, QVC should be able to sell things a lot cheaper....but sometimes, when you add up the postage, the item works out quite expensive, so people like me see logic of not buying that item if I can get it cheaper elsewhere. Can anyone blame me for that?
If QVC wants to make huge profits, or pay for their staff to gallivant abroad or want to give them huge salary, it cannot do that by charging viewers goods dearer. They can make huge profits by their buying power, full stop. Sometimes greed can do damage.
People shop around , there are more and more online retailers with less buying power giving better deals with cheaper prices, less postage and better deliveries.
What QVC has to do is to compete with them, not by doing more harm to the company by increasing postage charges, how stupid is that.
These changes has nothing to do with Graham or this forum, if anything, it is mismanaging and poor marketing by QVC itself.
Huge salaries for staff and mismanaging has caused big companies to fail, QVC is a business, so look for faults within the company and not blame innocents like Graham who has and is willing to help them through this forum.
The members here do point out some annoying mannerisms of some presenters.........it is up to them to improve on and reduce these mannerisms to promote sales, in this way again we are helping QVC, by pointing these , QVC should have picked on these facts themselves, if they have good managers, they would have done before we the viewers point them out.
If as an ordinary viewer, I can point out so many things QVC can improve in their services, I am sure someone paid to do so should be able to find more, so get your act together at least in the New Year, QVC.