Ideal World & Distance Selling Regulations 2000

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Caroleanne

Registered Shopper
Joined
Nov 9, 2008
Messages
1,349
Has anyone any experience of asking for the return of P&P under the DSR as I have been told they can`t refund my P&P for a recent purchase. I complied with all the rules by informing them of my intention to cancel by email and returned the dress the following day I haven`t bought anything for years from IW It`ll be a long time before i do so again!!
Hope someone can help
Many thanks
 
As long as you informed them by e-mail within 7 days of receiving the item that you wished to return the item then they need to refund your postage.
 
Trading Standards would be interested, if its been written in a email even better as you have proof
 
Thanks everyone. After sending three emails being told each time they couldn`t refund the postage then they wouldn`t but eventually after quoting the actual law to them it took about 3 weeks in all I`ve been informed they will now refund it
 

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