They really have wound me up this time with their nonsense and lack of internal communication.
Last week I returned a faulty LD wrap case set, had called them up for a returns label, told the rep I wanted a refund, ticked the refund box on the label. Well, today I went on to my online account and lo and behold there's an order placed today for a wrap case set! So they obviously ignored both what I said to them on the phone and didn't bother looking at the returns slip either! Called up customer services as she agreed to cancel it & start the refund process. Good, but you could have saved me a phone call by just doing that in the first place!
Anyway, does anyone know where I stand with the original p&p as the item pretty much fell apart when I took it out the box as the popper hadn't been attached properly at all and to be honest if they don't refund the original p&p as well as the price of the item I am just in the mood to kick up an almighty stink with them, just want to make sure that I am right to do so.
This along with the Sunbelievable order that I am no doubt never going to get and the Laura Geller TSV that's still not here I am now going to be looking everywhere else before I order from QVC now.
Last week I returned a faulty LD wrap case set, had called them up for a returns label, told the rep I wanted a refund, ticked the refund box on the label. Well, today I went on to my online account and lo and behold there's an order placed today for a wrap case set! So they obviously ignored both what I said to them on the phone and didn't bother looking at the returns slip either! Called up customer services as she agreed to cancel it & start the refund process. Good, but you could have saved me a phone call by just doing that in the first place!
Anyway, does anyone know where I stand with the original p&p as the item pretty much fell apart when I took it out the box as the popper hadn't been attached properly at all and to be honest if they don't refund the original p&p as well as the price of the item I am just in the mood to kick up an almighty stink with them, just want to make sure that I am right to do so.
This along with the Sunbelievable order that I am no doubt never going to get and the Laura Geller TSV that's still not here I am now going to be looking everywhere else before I order from QVC now.
