holmca
Registered Shopper
I phoned Customer Services this morning, as I had ordered a pair of Clarks boots on the 10th (internet). They were still in stock and I ordered them before the Clarks show. So on my account they were listed as In progress. Yesterday they showed up on my account as Waitlisted. So being a bit annoyed I assumed that they had given "my" pair of boots to someone else, so I phoned them.
They told me that they were checking the boots before they were sent to me as some had been returned complaining of bad stitching, so they wanted to double check them before they were sent out. Obviously I am not in any rush for Winter boots so if I did have to wait for them its not a problem (next batch comes in October, so still under the 3 month waitlist time limit).
Anyway the whole point of me writing this is that some people have said on here that they have received something and the bag has been resealed, therefore it has to be someones return and they are not happy.
It could be that QVC have done a double check on the item for whatever reason and its not a return. That has to be good surely, it means that they take note of bad reviews and why things are returned and do something about it.
They told me that they were checking the boots before they were sent to me as some had been returned complaining of bad stitching, so they wanted to double check them before they were sent out. Obviously I am not in any rush for Winter boots so if I did have to wait for them its not a problem (next batch comes in October, so still under the 3 month waitlist time limit).
Anyway the whole point of me writing this is that some people have said on here that they have received something and the bag has been resealed, therefore it has to be someones return and they are not happy.
It could be that QVC have done a double check on the item for whatever reason and its not a return. That has to be good surely, it means that they take note of bad reviews and why things are returned and do something about it.