DSR rules

Caroleanne · Mar 7, 2014

Thanks to this forum I became aware of DSR which I have used with Q to my satisfaction I have bought a blouse from another supplier and don`t like the fit on me so emailed them cancelling my purchase using DSR I got an email back saying that`s fine as long as I have the blouse back to them with seven days of receiving it then they will action the refund ..I fully understand about the refund but thought I would have a little longer than 7 days Is this correct?

deanos · Mar 7, 2014

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

iloveshopping · Mar 7, 2014

The link doesn't say how long the buyer has to return the item when they cancel within the 7 days.

deanos · Mar 7, 2014

definitely not within 7 days anyway

http://www.out-law.com/page-430#Return

iloveshopping · Mar 7, 2014

That is interesting especially as it seems to me that the supplier has to give a refund even if the consumer hasn't returned the goods.

Caroleanne · Mar 8, 2014

iloveshopping said:
That is interesting especially as it seems to me that the supplier has to give a refund even if the consumer hasn't returned the goods.

No I said they will refund if the garment is back with them within the 7 days
" I got an email back saying that`s fine as long as I have the blouse back to them with seven days of receiving it then they will action the refund "

thanks everyone for the info

donna255 · Mar 8, 2014

QVC on their paperwork, which few read always said returned to them within 7 days.

iloveshopping · Mar 8, 2014

deanos said:
definitely not within 7 days anyway

http://www.out-law.com/page-430#Return[/QUOTE
The 7 day return does not appear to be a clear cut obligation on the part of the consumer. Unless the clause 'written request' covers the fact that the seller wrote to you to tell you that you had to return the items in 7 days.
Also I don't know how valid this site is.

Caroleanne · Mar 8, 2014

For a simple soul like me when you look it up its very complicated to read, anyway its back in the post so hopefully they`ll have it back in time
thanks again everyone

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