Well Done IW!

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Evie

Registered Shopper
Joined
Jun 24, 2008
Messages
1,873
I had to telephone IW customer Services this morning about a non delivery. CS took a bit too long to answer the call but the customer services representative I spoke to was excellent, helpful and informative. She told me that there was a delay at the suppliers end and gave me their direct number. I called the supplier and they explained the situation and I am quite satisfied with what I have been told. Oh, I almost forgot to say that CS are now based in the UK!

Thank you IW for listening and for the so far improved service!:5:
 
I've just had my first dealings with the new CS, and I reckon you were lucky, Mia. I just got the same old twaddle but with an English accent and I'm still no further forward!!
 
I've just had my first dealings with the new CS, and I reckon you were lucky, Mia. I just got the same old twaddle but with an English accent and I'm still no further forward!!

I am really sorry to hear this. I was hoping that things were improving at last. QVC offer excellent CS so why can't ideal world?
 

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