View Full Version : Refusing Delivery

28-11-2008, 08:07 AM
Could someone advise me please?

I've ordered a Kunzite pendant for a Christmas present but my dear daughter now tells me that she would prefer another stone!! Am I within my rights to refuse delivery and thereby save on return postage?

Thanks everyone.

28-11-2008, 08:18 AM
Hi Mam if you order hasn't been dispatched yet then you can cancel the order by ringing there customer services telephone number and not be charged at all, sorry I don't know about refusing delivery as never done this before but please be aware the rocksandco are taking a very long time a present process any refunds/returns - hope this helps a little:1:

28-11-2008, 01:59 PM
Thanks so much Pandabear. Rang Customer Services and was able to cancel the order.