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diamondgirl
31-12-2008, 09:15 AM
I have not bought from TJC for sometime, I do watch now and again but have not really been tempted. I do notice that not so many messages and post are left on here as were a while back.
One of my family purchased an Illiana ring of some considerable sum recently and a stone from it decided to fall out and disappear for ever. Most disappointing in its self but to have to wait weeks for its replacement and then to get back a repair that in her words was clearly very visable and being told that TJC CS thought the repair adequate and ok was to add insult to injury. This person having spent THOUSANDS with this company has now said that they will not buy from them again. I really do feel for them as they did not ask for a refund all they wanted was the stone replaced and checking of the other stones to make sure the problem did not occur again.