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View Full Version : Am on the hunt for the very rare ... very elusive TRACKING EMAIL!



faerie
05-01-2009, 10:14 AM
hi guys

Dont know if this has happened to you yet (or if its just me ....)

But, has anyone EVER received the tracking email you are supposed to get once your order has been shipped from Rocks??? :confused:

You may have read my earlier thread about the paraiba ring ... hadnt been shipped according to customer service on the Saturday, but when I called on the Monday was told it had actually been shipped on the FRIDAY and would be with me that day (although no one home to accept delivery, I mean, was the week before Christmas, not like people were lazing around with nothing to do but sit at home and wait for deliveries that might show up) ... was even told that you dont always get the tracking email, but to check your bank account, the money is taken when the goods are shipped!! Although in my case for the ring, it arrived Monday, money taken out of the bank on the Tuesday morning ... so that didnt work!

Ordered (posted re this also) a pendant to match the ring last Monday night. I received the 'order' email and the confirmation order email, the latter actually said delivery within 2-3 working days and that I would receive it on or before the 1st of January!!

On the 31st, I called customer service, just to see if it was going to be shipped any time soon (my items have a habbit of sitting in the warehouse, ready for delivery, for at least a few days before they decide to post them to me, not sure what I have dont to merrit this sort of service) Was told that it hadnt left the warehouse, yes it was sitting there ... but no idea when it would be posted. I asked if I would get 'the email telling me when it was shipped' and was told that if I had given the email address etc, of course I would...

I mentioned that I hadnt received any tracking emails in the past, but always got the order ones ... and was asked if I had given the correct email - they wanted to check (a bit gobsmacked by this ... what in the phrase 'I always get the order email' hinted they might not have my email address???) :rolleyes:

I told them yes they did, but gave it again to confirm
I was told it might be shipped on the Friday but maybe not, could be Monday. To check my emails .....ARGH

Told them that I didnt get these emails, that some customer service people there KNEW there was an email problem ... totally news to the person on the phone ... she had never heard of such a thing .. she would escalate it ... to where? would this be by email also? But, if I checked my bank, I would see when the money came off that it had been shipped..... but if I wanted, I could call again Monday, see if it was going to be posted ....

Am off today, and about an hour ago, door went, the lovely DHL guy with the bag which states pre 10am delivery!! (isnt that really expensive?) anyway, pendant in bag is lovely. Glad I hadnt gone out though, would have missed delivery and been even more pee'd off than I am now ...

Checked my bank balance, money still not off ... so, according to Rocks, its not yet been shipped .....

sorry for the rant people, but, they seem to have the jewellery and prices right (unless it says sale), most of the presenters are brilliant and you can even get through to customer service too (although, some do give you bum info) ... but the warehouse/email/shipping problems are what'll stop my buying. Back to my original question ... do people get these emails? Are they nice, are they pretty colours? Are they that special that only certain customers get them? :17:

COME ON ROCKS - get this sorted out. we cant be expected to sit at home for a week after an order just in case its been shipped. We shouldnt be expected to have to check with customer service every day either ... or with our banks

PandaBear
05-01-2009, 10:30 AM
Hi faerie, I've never had one of these tracking emails either, only emails I've had are order confirmation for orders placed on the web, think they are very hit and miss with dispatch of orders I've had a few items delivered within 3 days of ordering then other orders taking up to a week and a half. I was also told by customer services that I would get one of these tracking emails but NO never ever received one don't think all the info that customer services give out is always correct, pity all the problems as jewellery is really lovely and I've been pleased with what I have received. I agree faerie they really need to get there act together now, glad you like your pendant, what sort of style is it?

Sacha
05-01-2009, 10:51 AM
Hi Faerie

Am so pleased that you now have your pendant...are you going to let us have a peek? mysmilie_1436

I ordered once and that was enough for me, received no tracking email which would have helped greatly as I also got the
runaround with duff information and had my package languishing in unknown places for much longer than it should have. mysmilie_1476.

It has been mentioned they are combining warehouse and studios early this year, as at the moment they are at opposite
ends of the country.......anyone have an idea where the new set up will be located?

Beady Belle
05-01-2009, 10:53 AM
I know they're still a relatively new company here, but surely there's been enough time for them to sort out all these niggling issues that are marring their reputation.

:doggie:

faerie
05-01-2009, 11:12 AM
Feel a bit better that I am not the only one receiving the 'special email treatment'

I am posting from my mobile right now (very hi-tech but no use at posting links, sorry) so here is the number for the pendant 066755 which was bought to match this ring 585569

Sacha
05-01-2009, 11:37 AM
Many thanks Faerie, hopefully someone will come along who can do the links for us.

faerie
05-01-2009, 01:30 PM
am back at the pc...

I can find the pics through the historic product search on the Rocks website, just not sure if there would be a link that I could post ....

Klosblue
05-01-2009, 04:17 PM
Here you are Faerie - lovely! Well done you.

PandaBear
05-01-2009, 07:05 PM
oh Faerie they are both lovely, enjoy wearing them!

Meeshoo
05-01-2009, 07:13 PM
Faerie - Rocks and Co don't send tracking emails.

If they do, I haven't received one for any of my orders!

Sacha
05-01-2009, 07:25 PM
Hi again Faerie, I was just reading through your earlier thread and you do seem to have gone through hoops to get these two pieces.....buying and receiving them. Purchasing lovely bling shouldn't cause this level of hassle and time wasting, aren't we supposed to be living in an advanced technological age? You have to wonder.....:33:

Thanks Klos for the pics, how did you do that?

Two lovely pieces Faerie and they both look a very good carat weight of gemstone.
To echo PandaBear... 'enjoy wearing them', I'm sure you will. :)

PS Your phone sounds the business also. mysmilie_1436

t1ger
09-01-2009, 01:12 PM
Guess what arrived in my inbox today!!!!!! YES a tracking email!!!! :59::35:

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[I]Rocks & Co Despatch Confirmation<o></o>

Dear <o></o>


[I]Your order number is xxxxxxxx
Your customer number is: xxxxxx<o></o>

Thank you for your order. We are pleased to inform you that your order has now been despatched from our warehouse.
<o></o>
Your order will be delivered by DHL, if you would like to track its status at any time please click and quote your unique tracking number. Please note that your tracking number may take an hour or so to be activated in the DHL tracking system.
<o></o>
Tracking number:xxxxxxxxxxxxx.
<o></o>
You have selected to receive your order within 2 - 3 working days. You should therefore expect receipt on 12 Jan 2009.
<o></o>
Thank you for shopping with Rocks & Co.,

faerie
09-01-2009, 07:35 PM
Guess what arrived in my inbox today!!!!!! YES a tracking email!!!! :59::35:

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[I]Rocks & Co Despatch Confirmation<o></o>

Dear <o></o>


[I]Your order number is xxxxxxxx
Your customer number is: xxxxxx<o></o>

Thank you for your order. We are pleased to inform you that your order has now been despatched from our warehouse.
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Your order will be delivered by DHL, if you would like to track its status at any time please click and quote your unique tracking number. Please note that your tracking number may take an hour or so to be activated in the DHL tracking system.
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Tracking number:xxxxxxxxxxxxx.
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You have selected to receive your order within 2 - 3 working days. You should therefore expect receipt on 12 Jan 2009.
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Thank you for shopping with Rocks & Co.,



am SOOOO jealous!!!!!:47:
hope it arrives on time for you ...... remember when it does arrive, to post a pic (or the item no) so we can all have a look
once again congratulations on the email hehehe

Klosblue
09-01-2009, 10:39 PM
Thanks Klos for the pics, how did you do that?

Thanks Sacha - all my own work!! :54: My photography is getting better eh? :Happy1:

MissMagpie
09-01-2009, 11:29 PM
Wow - I have received a tracking e-mail today, too! Things must be on the up!

faerie
10-01-2009, 12:24 AM
Wow - I have received a tracking e-mail today, too! Things must be on the up!

ok, you are all showing off now!!!
I sent the pendant back, the colour was too different (got i to match the ring) when i get a refund, ill buy something, just to see if i get an email!! (only kidding..):54: