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Thread: Yodel on Watchdog

      
   
  1. #11
    Join Date
    Jun 2008
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    Jersey, Channel Islands
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    ahh but Ideal World use Yodel..as expected, they are the only company who have not even mangaged to get a parcel from their 'hub' to me in Jersey and just sent it back to IW - twice. Luckily C&C (IW) have used Citipost recently who can apparently deliver a parcel.



    I was most amused that Yodel lost a woman's washing machine - twice...I am sure she wasn't though!

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  3. #12
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    Jun 2008
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    Just wanted to say its not all bad
    I ordered an item from Amazon at 11am on Tues 18th December
    and got the despatch email yesterday which said it was being delivered by Yodel
    and should be with me by 24th which was handy as its for a Christmas Present
    but panic set in when I saw Yodel was delivering but much to my surprise
    when I came home today card from Yodel saying it had been delivered at
    9am this morning but as I wasnt in it was with my neighbour next door
    BLUEBELL

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  5. #13
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    Jun 2008
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    Quote Originally Posted by PJ. View Post
    Maybe stop using self employed people and have staff might help.
    Why would that help?

    I've never had a problem with Yodel...and to be honest never had a problem with them before.

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  7. #14
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    Jul 2010
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    Merseyside
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    I've got to fish an Amazon parcel out of my blue bin later!
    “The butterfly counts not months but moments, and has time enough.”

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  9. #15
    Join Date
    Apr 2010
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    There are two strands to Yodel - the old HDNL who are mainly self employed drivers (who sometimes deliver for other companies including Hermes) and the DHL domestic parcel delivery service who have snazzy green vans and uniforms. They deliver from different depots in my area and while I have a good relationship with the old HDNL depot the DHL one is hopeless. I recently apparently had a parcel delivered to me when I wasn't in after 9pm (when their shift had finished) signed by me (only I never sign with just my first name I always use my surname). Too lazy to put a card through and process it for redelivery back at the depot!

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  11. #16
    Join Date
    Apr 2010
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    Nottingham
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    Yodel lobbed a large parcel over our 6'6" side gate and we just arrived home in time..made them wait while OH went and rescued it and we could check - fortunately no damage. The same couple left me a parcel for next door, which was duly collected - my neighbour told me the instructions had been to leave it with her mother further up the road if she wasn't in - either they didn't read the instructions or they couldn't be bothered to drive back up the road...it didn't worry me taking it in but neighbour was annoyed. I've not had any other dealings with them but there was a piece in one of the Sundays about the firm..I believe John Lewis & Debenhams have stopped using them after a volley of complaints.

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  13. #17
    Join Date
    Jul 2012
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    I have no agenda of my own as none of my family are connected with any courier company but I have to say that it's a awful job especially at this time of year. The drivers are under a lot of pressure and IMO given inadequate time often putting their health and driving licenses on the line to meet timescales.

    I know there are worse jobs and some paid considerably less than the vital service they offer, and there is no excuse for unprofessional behaviour, but I think that the drivers get criticised for sometimes responding in the only way they can to ridiculous contracts signed by their management to get the work. I was on the receiving end of 2 damaged items purchased from John Lewis last Christmas delivered by HDNL, I have to say JL customer service was excellent and they replaced the critical item with next day delivery before the courier had picked up the damaged one, so well done JL and good on you for reconsidering courier options iin light of criticism from other customers.

    As consumers we have to ask ourselves what 'price' we would put on free P&P - not for a moment excusing some of the exorbitant P&P we have all experienced this year with Q, but question whether we as consumers have a part to play in all this.

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  15. #18
    Join Date
    Jun 2009
    Location
    Fareham, Hampshire
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    Quote Originally Posted by alan1302 View Post
    Why would that help?

    I've never had a problem with Yodel...and to be honest never had a problem with them before.
    If they were paid by. The hour rather than delivery it may increase quality.

    PJ
    Calling all Mike Mason fans: Mikes autobiography "Hair today, gone tomorrow" will be exclusively sold on Bid soon. Written with his own crayons this is a warts and all tale of an electrician come good. The front artwork is done by Stephen Gayford and the audiobook is read by Sally Jaxx. You don't have to download it, just email her and she wil start reading it wherever she is, you will hear just fine.

  16. #19
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    Jul 2012
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    I've not had any issues with Yodel, but my courier of choice for delivering to my house is Hermes - top notch service and they deliver at the weekend too.
    Absolute bottom of the list is DHL - if I knew in advance a company was using DHL as their courier it would stop me buying from them. I learned the hard way that DHL have subcontracted out delivery in my area to another firm who only deliver once a week, and once DHL pass the parcel over to the subcontracted firm there's no parcel tracking available at all. I waited nearly 10 days to receive a parcel from them.
    Don't like UPS either simply because their nearest depot is 70 miles away so picking up from them in person is not an option, and they only deliver a couple of times a week. Not keen on HDNL either because having driven to their depot the other side of town to pick up an item, they couldn't find said item and I'd had a wasted journey.

  17. #20
    Join Date
    Jan 2012
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    I've just met my yodel delivery man as Qvc must used them for Peony deliveries

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