Be very careful when buying from sit-up.tv

[dazzer27manc]

Hi guys and girls my name is Darren.I am just wondering if any of you shoppers out there have had sit-up.tv take any money from your credit cards and send you goods which you have not agreed to buy.On saturday morning 27/02/10 i received an email informing me that i had won an item at the price of £270 which i had not agreed to buy.I telephoned customer services and they said it was a mistake and the transaction would be cancelled and they were very sorry.At 7.30pm this evening,i received another email telling me that the item was being sent out and the payment had been received.I telephoned customer services again tonight and they said that they were very sorry but the item has been sent out and it was too late to stop it.I explained that they had not had my authorisation to do this but the centre manager said she could not do anything about this and would need 24 hours to look into it.I can't believe that sit-up.tv can send items out to you and take money from your account without permission.I am going to trading standards tomorrow,but if this type of thing has happened to you in the past?please let me know about it.

Regards

Darren

[dazzer27manc]

If you could email me regarding this i would be grateful.

[Ben Hagger]

It seems like someone knows your password. It would be very rare for Sit-up to make the mistake 2 times. If I was you, Id change your password ASAP.

What were the items? - people like this usually go for jewellery, as it is expensive.

Regards

[dazzer27manc]

Hi Ben,thanks for responding.it has not happened 2 times mate.It was the same item,but customer services did not cancel the transaction on the saturday morning like they said they would.my password is fine,as it shows on there records that my account was not used to buy this item.Thats why customer services said they would stop the transaction.Thank you anyway Ben.

[Ben Hagger]

Oh sorry mate. I must of read that wrong! Id defantly ask them to refund the postage and the poastage to return it/ ask them to take it directly back.

:D

[dazzer27manc]

After being told by the call centre manager on sunday evening that she would ring me back in 24 hours,i have not received any such call from Christine Llanto from the Phillipines call centre.After 48 hours i have had to try and contact her again so i rang customer services tonight,they told me that i could not speak to her because i had come through to the Indian call centre.I have been told i will receive a call from someone in the UK in the next 3 hours.I don't think i should hold my breath considering that the last 2 times sit-ups call centres have lied.

[Lottie]

I would suggest you contact your credit card company and tell them there has been an unauthorised transaction on your account and request a chargeback and also cancel the card.

[SheffieldOwl]

Good heavens, Dazzer, that is absolutely disgraceful.

I do hope you get a satisfactory conclusion. I think Lottie has a good idea about contacting your credit card company. They can protect you against things like this and stop payments.