Recent content by Bubblydolphin

Update -no collection on 7th July re-arranged for 10th, not booked, collecting on 12th, came on the 11th. Hooray IW now have faulty item, I think. 14th July Monday courier arrives to collect item already collected on Friday. Wednesday 16th courier arrives to collect item already collected on...

I too have used the UK (normal rate)phone number and although they have been very helpful, as I couldn't take her phone call she e-mailed me with collection details, I respond straight away. Well, guess what, an acknowledgement was received, to which I have received a reply today, oh and...

Bissell So they did not even honour the 14 day money back guarantee then?? I have spent 3 wks trying to sort this out. The product was finally collected yesterday by Hermes (although IW customer service person said would be Sat). E-mail received this a.m. says sorry for inconvenience but...

Although not the same product, I had a similar experience. E-mail to say refunding purchase price as unable to supply, no explanation as to why. However, did not in the first instance, refund P&P. After a further e-mail, back in my account.

I recently bought this machine from IW, used it once great, and on the second, bang blew the electrics. Would suggest a faulty machine but no IW said it could have been "the straw that broke the camel's back" by overloading the system. My normal vac doesn't blow the electrics. In total from...

I just telephoned IW regarding a dispute I have over a purchase and non-collection of faulty item using the 01733 316200. Got through to reception who then put me through to the department and I actually spoke to a chappy called Mark who hopefully will find out some information for me...

I think I remember that in the last POTD show, James said that there would not be any more POTD as we know it. Occasionally they would be doing special offers, but not on a regular basis. I too will miss the POTD and am not sure that Elizabeth Grant will be as good a quality. If it is a...

Hooray, they have agreed to refund p&p for delivery and return :happy:

I purchased this item, returned it within two days. Reason: screen kept freezing and would not rotate. Duly received credit within a few days. However I requested the return of the p&p paid and the return p&p paid. IW have e-mailed to say they are putting a credit on my account for part of...

I have an ordinary Halogen Oven and a Philips Airfryer. I would recommend both. Tefal Actifry a brilliant piece of kit but not very robust, I have had three and they all failed within 3 months. If they fix the lid problem I would defo buy again.

I purchased a standard halogen oven from IW because it had an attached lid. Didn't like the idea of having to use a lid holder. Brilliant little machine in my opinion. Three weeks till the guarantee ran out it developed a fault. IW arranged collection, and, because they have no stock of the...

I have had 3 actifry machines. Two white ones bought from Argos. Returned the first one after three months cos the lid catch had broken. They replaced it without hesitation and within three months I returned the second one for the same reason. Full refund given. Because I loved cooking with...

IW Sold Does this mean that a better variety of products will be available. I hope so.::wonder::handshake:

I have purchased a lot of gemstones from JM but have discovered that ebay sellers have some wonderful stones and great deals. I understand that a lot of viewers buy abroad via ebay.

Yippee had a telephone call from call centre, presumably in India. Gentleman very polite, apologies for long delay in answering e-mail, arranged to collect faulty item and, if in stock, replace. I just hope they can replace it as it is a very handy piece of kit in the kitchen and the roast...