Recent content by gemlass

I've noticed a day before they offer a discount online, they hike the prices up, you sometimes pay more for the item after the discount. Their one to own yesterday were the beautiful merino embroidered shawls (which I bought before christmas), they were sold with the matching bag included then...

Good to see Rocks and Co customer service back to top form, I received excellent service and aftercare.

Obviously risking a verbal lynching here but as John has said himself, he is expected to put on a show every shift, to entertain the punters, not just sit there being bland, I doubt he set out with the sole intention to offend anyone, just saying..

I phoned the orderline this evening as customer serices option was closed and was told that if you order, you can still return within 10 days as normal practice and there would be a choice for the customer when returning, between a credit to your account or a full refund within 7 days, I said...

I'm sure presenters have been told not to mention anything about new rules, even the lovely John who usually tells us everything, good or bad, has been silenced. (I'll give him a week before he gets fed up and blows a fuse!) They'll just delete anything which isn't a compliment anyway

New Customer unfriendly rules Ok, I'm new here, although I read Shoppingtelly Forum all the time, and already I've felt the need to write again. Been told by customer services that when buying a creation piece, money will be charged straight away. Having always been told when placing a phone...

I'm not here to bash Rocks and Co either as I still think their gem quality is really high, the problem I have found since Creation started are the settings, loose stones, missing stones, squint or jagged prongs, uneven settings, I've never come accross this with them before and hope that it's...