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Having just endured the nightmare that is the Indian call centre, I emailed Gareth in desperation! Within a matter of moments he had responded, called me and sorted it all out!!! The man is a star. Don't hesitate to get in touch with him with problems, he will restore your faith in customer...

Anyone who is expecting to receive the last Elemis TSV (the fab Quartz one) via advanced orders, then check your account. I have just seen mine has been changed to 'cancelled' - no explanation, nothing. So much for advanced orders being a 'guarantee' that you will get your goods. If it was...

The DCWV winter kit from the AD earlier in the year is now available on its own via QVC mobile AND at the TSV price - ordered mine ;)!! Naughty QVC - wasn't supposed to be available separately. Good for me though :D!