Search results

I checked out R&C earlier in the week and thought there was a technical glitch! Now I realise that this is their new format. It's terrible for all the reasons set out above. They pretty much abandoned their UK operation when they started up the outlet and sold only odds and ends - it started...

I only tune in to Rocks & co occasionally to see whether things have improved any since they decided to be an outlet. They've abandoned the outlet description but even in the recent clearance there wasn't much on offer. I received an email announcing they had an exciting new launch, and so I...

I've made exactly the same mistake as history mystery! I said I'd never shop at Rocks again but I made a purchase last week. In my defence I've been searching for a perfect gift for a friend and spotted exactly what I wanted during one of my now rare channel hops to Rocks. I remembered that...

It's odd that they are letting all their high-end or rare gems go so cheaply at below cost price as they claim - zultanite (not sure about the hype on this tho'), emeralds, AAA tanzanite etc. These could have surely been scheduled and sold through regular programming. I hope they're not really...

Have received my final creation piece - it's gorgeous and I'm delighted with it. I'd carry on buying if Rocks's new management hadn't changed payments and refunds to the disadvantage of customers. I have one refund outstanding which after 30 days I have chased and been told it's a credit on my...

PS - just spotted that there's new refunds criticism on their facebook page. read it quick coz the last set of critical comments was slapped down and removed sharpish !!!

underhand I'm shocked to see that Rocks and Co is continuing to ride roughshod over its customers. Looks like it's the new management team that is responsible. It finally took 44 days to get my last refund. I called, was told to email the MD - which I did and was of course ignored. I have...

I finally got an email saying that there are delays in refunding at the moment and to be patient! Cheek! It prompted me to look at consumer rights for distance selling. According to Which, apparently under the new Consumer Contracts Regulations, one of the three key facts is that you should...

I'm so fed up with having to wait for refunds. 40 days ... and no reply to emails. On screen they are trumpeting their new management team who are supposedly bringing positive changes. They'd better start with their accounting practices. But I've had it - I'm not buying anything else from...

I've found my way here for the first time after searching for R&C reviews after some negative experiences. I've bought enthusiastically from R&C over the past few years, many items I've been happy with. But over the last year I've had to return more and more as the quality and value for money...