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Thank you everyone for your kind words, I really appreciate it. I promise to pop up every now and then on Rocks, so you will still see me around. Thank you again and take care :)

Thank you everyone for your kind messages, I really appreciate it! I will still pop up every now and then, and I will be doing cover shifts for Tony in the Help Team. Thanks again :)

Hi Mirabelle, I hope you don’t mind me responding to this, but Steve is out of the country and Sarah and John are in meetings. I am sure that they will respond later on. I’m very honoured that you appreciate the work that I have done in Customer Services, but I stepped out of the role of...

I've just added lots of lovely new items for Alan's hour that will suit every budget. We have everything from Pearl Sets to Apatite Pendants right through to 1ct Diamond Bracelets! There's even some new gemstone bangles! Hope to see you all at 4pm. :D

Pleased to hear that it is working for you now :)

No problem - glad it worked! Sorry again for the hassle.

Hi TV Shopper. Sorry about this happening. I believe I know the cause of this issue and have now rectified that issue. Would you mind trying to purchase the chain again? I am sorry for the inconvenience and frustration this has caused.

Bargainhunter are you using Safari on the Mac as it can cause issues, we generally recommend the use of Firefox on Macs. Apologies if you are already using Firefox.

Hi Gemcherub. I am sorry to hear this is happening. Would you mind emailing John with all of the details including your web browser and exactly what happens please? His email address is [email protected] He is in India at the moment, but will reply to you as quickly as possible, but it is internet...

Hi Gertie. I just wanted to reassure you that your ring is definitely a one of a kind, I have looked this up to double check and although we have done 5 other oval cut Paraiba Tourmaline Platinum Rings, none of them have the same carat weight of the Paraiba or Diamonds or the same Platinum...

Briolette, I've emailed you about this with the full details of both rings, but I can assure you they are different. I hope that helps. :)

Hi Nikki. Adrienna will be contacting you about this today to sort this out for you. Don't worry - we all occasionally make mistakes :)

No problem, we do fully understand you have to see the items 'in the flesh' so to speak! We'd never think you were a nuisance. I'm so pleased you're happy with the book. If you ever have any questions about the gemstones, it is really handy, but please feel free to email us - [email protected] and...

We have an absolutely no quibble 30 day money back guarantee. The only exemption is earrings, which we ask you not to break the seal on these for hygiene reasons, but they are put in a clear bag. We don't ask you to call to get a returns number, just use the address sticker provided and...

Sorry for all of the posts today! The Systems Guys are currently going through their logs to find what caused the issue, but could you let us know the time that the issue occurred too please as this would narrow down their searches. Many thanks and apologies again.

Thanks Dingbat - that was the other piece of information I meant to ask for! Please could you let us know if you have Virus Protection Software or a Firewall and which one it is? Thanks.

I am sorry about the issues everyone. We are getting the Systems Team to investigate this and Steve, Sarah and John are aware of the issues too. If anyone is having issues, please could you email [email protected] with the specific issue? Also please could you let us know the web browser you are...

If they enter your user name when they register, you will get a £5 credit plus a free gift as well as the new customer receiving a free pendant. This only occurs when they place their first order.

It's the lovely Alan this afternoon and he'll be more than happy to explain anything to you.

Hi Kitten, Welcome to Rocks TV! If you have any questions, please do not hesitate to ask either on here or email us directly - [email protected] and we'll be more than happy to help. We also have a Live Help function where you can 'speak' directly with our Help Team. I hope you enjoy watching and...