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I do agree Meeshoo, I cannot understand how as the face of the company anyone is allowed in CS before extensive training.

Thought I had better be balanced after my rant on here about Gems and terrible CS. Jessica Bell phoned me yesterday and was extremely helpful. I did say to her as I would also say to 'the management' I think it is a shame some of the established CS ppl have to take the flack. She was very...

I didnt get any email about any changes at all. If I had aruably I would not have bothered in the first place. Out of office from Jack and a response from John B copied to various ppl but no text in the response ?? I have actually founf another outlet Belle and altho it is static the prices are...

May I make the respectful suggestion that recruitment and training of CS take a slightly higher priority with the company than of late. It isnt until someone complains that anything is rectified as 'not our normal practice' well train ppl properly then and half the negative comments on this...

Ahh so now I see what has been happening. I think I can happily purchase better quality, nicer items and have the choice where, when and how without complicated 0845 phone calls, unhelpful and rude CS ppl who are more confused than the customers. Nearly fell off the wagon tonight, now firmly...

Hi Jack Believe we used to converse in the days when CS was CS and second to none. Read my new thread 'disgusted' - says it all really. I will never ever shop with /gems again after tonight

Tuned in to Ali selling a very pretty shell silver bracelet. 10 in auction, went to price happy to pay, about to bid and auction closed. With 8 still left and apparently held for an hour. So rather confused I phoned up. Spoke to someone in CS who said thats right its all changed today the...

Hi Beading, last time with my tigers eye necklace they did finally after several emails and making a fuss - shouldnt have to - will probably just ask my sister to re string and just not risk buying anymore. This is the third time this has happened - you touch it or this time I went to take it...

My Rose quartz,smoky quartz and rhodechrosite necklace fell to pieces today as I took it off. Had it less than a year and more than six months. Third beaded item to do this. Clicked on returning faulty items and it clearly says if the item is faulty within 30 days of purchase full refund or...

I am really sad to see Sarah going. Always loved her presenting style and was the only one I could leave the sound on for. Not been tempted with anything for quite a while and the prices are not helpful either. Presenting styles have certainly changed and not for the better aside from Alan and...

I had a similar excellent CS service from Carol Cooper last week. John Bennett, Lora and Jessica have also made a real effort to sort an issue (not dealt with very well by someone else) hopefully we will see more of this - I totally agree excellent CS does keep customers.

Happy New year to all posters and chatters - CHAT coming back ?? I thought this had died and gone to heaven due to innapropriate posting and threats to Rocks of legal action - hmmm await with interest - not really sure about the new format - not a lot to attract me atm. Was disappointed in my...

Hi Teddybear - depends who you talk to. I got this as well until I spoke to John Bennett and Jessica. Carol also is helpful. Sale of goods mea some of my pieces (especially if one has been a good customer and bought a lot_ns fit for purpose and fit for purpose means buying a piece of jewellery...

Hi Teddybear - I had a similar issue with a 6 and a half month old tiger eye necklace, worn 5 times - I emailed John Bennett who sorted it - under sale of goods jewellery should be expected to last more than six months more so if it had never been used. Unfortunately its only the old 'CS' who...

Once again John Bennett has sorted the issue - just so you know if you purchase from Rocks or Gems and have your order held - items you bid on and put in your basket CAN be added to a held order. John confirmed in an email to me and copied to quite a few CS ppl that this is perfectly acceptable.

Still waiting for my refund - parcel rcvd on 18th Nov - refund 'promised' on 30th Nov. Jessica Bell was kind enough to phone me on 2nd Dec and put another hold on my order until next Wed - until my refund hit my account. Given this state of affairs I do not think it was out of the question to...

Thanks Argy - will see if I can access xx

I am very glad Miss Kitty has had an apology. I have taken to copying John Bennett into all my CS emails now. I have just asked for a couple of items I checked out to be sure of keeping them as refunds are not what I was promised - to be held until /friday when my £252 Rocks have had since they...

Was daft enough to 'trust' ordered quite a bit - not happy with quality of several items - no where near the silver or gem weight of similar styled 'older' rocks items. Still awaiting £250 + John emailed and said hopefully by 30th Nov - now been told 'might' be this week - therefore checking out...

Hi Argy Can you send me the link too please but also instructions how to access it - sorry xx