I've had this happen to me on SEVEN different occasions, the product didn't pass the QC. I tried unsuccessfully to complain, but there was no one to talk to and it's hardly the telephone assistants' fault. One particularly frustrating case was a bracelet, a one off, so how the hell did it not pass QC? My feeling at the time, and still is, is that the price went lower than it should and so they pulled the sale. This was before the dreaded 30/60 second clock which guarantees that the price does not fall beyond the profit margin.
Also I've found the prices are getting steadily more expensive. A pair of zircon earrings I bought for my neice for her birthday went from £39.00 to £69.00 in a matter of weeks. Same earrings. That kind of hike is disgraceful, and I've stopped buying. Even the Shimoyo can't tempt me at the moment as I'm 'rock' bottom.
S
