One unhappy customer





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  1. #1
    Join Date
    Jun 2008
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    Angry One unhappy customer

    Well I thought it would be nice to return my custom to TJC after my outrage last year at the refund process for a 3 piece ERP set that I bought, never arrived yet they still had the cheek to charge me for. (it took nearly 4 weeks and countless calls and emails for them to give me back MY money)

    Anyway, I had my eye on a nice ring for my niece as a Christmas present, while browsing the website auction I also spotted a nice little pendant for her too so I popped it in my basket. Could I check out noooooooooooo, so I rang CS 5 times and got stuck in a queue, the Ring came on so I had to delete the pendant from my basket, could I check out the ring? Nooooooooooooooooo. Rang CS again and still got stuck in a queue, in the meantime a lovely FM gave me the email addie to TJC and I emailed them twice and still no joy so I tried to call them again, still stuck in a queue.
    I get up to check today and its gone from my basket.

    They don't seem to have changed much from the incident last year.

    I doubt I will be happy to spend my money with them quite so easily now.

    I am fumming

  2. #2
    Join Date
    Jun 2008
    Posts
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    Default

    Ok I managed to get it back in my basket and after another email to TJC I managed to get a reply.

    Just wait to see what happens.

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  4. #3
    Pinkpussycat Guest

    Default

    I've never been able to get more than one item in my basket anyway even though there appears to be the option for 3 purchases. I have to say that TJC's web buying is very hit and miss and the account order history is a joke, they need to look at GEMS system and improve theirs along those lines. :PPC:

  5. #4
    Join Date
    Aug 2008
    Location
    West Midlands
    Posts
    1,473
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    Default

    They do remove items from your basket at 4.00am! i do hope they sort this out for you today.


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