A response to getting my wrists slapped last night

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NikkiS

Tanzanite Flasher!
Joined
Sep 19, 2009
Messages
219
Location
Lancashire
Hello

I am sad enough to have been mulling this over all night. last night Adrienna had the unpleasant task of telling us to keep the chat gem related and it caused a very negative response. i for one am deeply disappointed. Let me start by saying that adrienna too was upset at what happened - I spoke to her in live help - and I don't hold her responsible for merely doing her job, and I merely want to air my thoughts if this is acceptable to everyone.

Adrienna said that there were no names mentioned when the complaint(s) about chat not being used for what it was intended were made but given that some unsuspecting people, unaware of us being told off, then arrived and began to discuss the health of a rabbit without being told off, I can only assume that it was my inane nonsense and the contributions of my friends which caused the complaint(s).

Firstly, I assume I am not the only person who goes into Chat looking forward to chatting but then finds herself buying lots of jewellery at the same time. I can assure you that if chat was all about bracelet lengths, clarity and cut of gemstones etc I would never bother to log in in the first place and therefore wouldn't be buying. I know a lot of people arrive in chat for - funnily enough - a chat with friends and then say "Ooops, I'm buying again". if chat wasn't there those people would not be there either.

I am aware that there is a chit-chat section but there are several problems with that area, the biggest one being that NOBODY USES IT. Therefore it would be a waste of time logging in to sit alone in the chit-chat section. Everyone uses the main area to chat AND to discuss the jewellery. If we all used chit-chat (as happened when the area was first set up) there would be little buying going on since the presenter does not interact with the chit-chat area and there is little to inspire one to buy when in there. On the rare occasions when I visit the chit-chat area I do not buy a thing.

I hope that I am not speaking out of turn here but people have said that being on the site and having the chat has got them through many difficult times - in one case even the loss of a spouse. Again, I doubt that discussing whether a necklace is 16 or 18 inches was what pulled people through depression, grief and long term illness.

I know that I talk a lot, and a lot of what I say is sheer rubbish, but given that I am always warmly welcomed in chat and the presenters often join in with my banter (Barry joining us in discussing my mouse infestation springs immediately to mind, plus the fact that everyone hears "State of Mayonnaise" in Jamie's mattom clip now) I did not think it was in any way interefering with the sales on the site. I buy an awful lot whilst rambling on - I know for a fact that three people logged out last night in repsonse to us being told off, all of them big spenders.

If chat is to be restricted to harrassing the presenters reminding them of requests and asking if the earrings are posts or hooks, I see no point in visiting any more. I'm sure those of you who made the complaint will not miss me at all. I have always thought that the balance between utter nonsense and jewellery chat was a good one - am I now being told that this is unacceptable?

I am sorry to go on. I am not trying to start an argument; I am merely very, very hurt.

N x
 
I'm guilty of using chat for non rocks related talk Nikki too and I totally agree with you, I have ended up staying on Rocks all night (and buying items that I wouldn't have) just because I've been drawn into the chat. Wasn't on for long last night myself so was not aware this had gone on. People do chat BUT with the other eye on the auctions and then buy.
 
Nikki - this is a long standing issue and perhaps dates back to before you joined RocksTV? When it went live, chat was used for everything (like it is now) but there were one or two unpleasant incidents including Steve B losing a valuable marketing deal because the sponsors(?) were horrified to be reading about veruccas in chat! At that point, chit chat was born and the "normal" chat was kept for things gem related.

In all honesty, it's always been just general chat and it's almost impossible to keep it gem related (and I can talk about gems until the house burns down) but even I would struggle to do that all the time in chat.

Don't take anything personally. I know that chat has been a constant source of stress for RocksTV and it's difficult if customers have built a rapport and then discuss other issues in chat. Like I said, don't take it personally. I'm sure that's not what RocksTV want. I'm sure they just want the site to appear professional and gems related.

Chin up and don't give it a second thought hun. xxx
 
Hello Nikki. I'll second what Meeshoo has just said (well expressed points M!). When people post in an abbreviated text-speak type style it's terribly easy to be misinterpreted. Chat has occasionally been a bone of contention since the earliest days of Rocks.tv but I agree with you when you say it is a real bonus. I love the chat and banter that goes on and I'd miss it dreadfully if the chat were to be confined to gemcuts and ring sizes. Please try to forget about last night's episode and come back in- you'll be missed.

(Btw, I am Fader on Rocks.:))
 
Nikki .... it's happened before and I have no doubt it'll happen again.

I sincerely hope you, and anyone else, who was upset last night can try and forget about it and join in the chat again.
 
Hi Niks - I wasn't around yesterday so didn't see this, but it's happened to a lot of us at one time or another including me (now that's surprised you hasn't it :angel:). Try not to brood on it, someone's going to be offended from time to time, conversations can get a bit wacky, you'll be misundestood or even little spats start from time to time. When you get reined in that's all it is, nothing more. Chat is a brilliant idea but must be a nightmare to monitor given that we treat it like a private social club - lol.

Onwards and upwards
15.gif
xxxx
 
Thank you all! I have a cracking headache and was very moody this morning due to the fact I feel like my eyeballs are exploding. I have calmed down now and will take on board your excellent advice not to take it personally! I felt a need to vent and get it out of my system. Now I am going to go and take more painkillers and try not to vomit.

N xxx
 
sorry to read about last night Nikkis I've been lurking here for ages !! Just had to say that although I don't really use the chat, but I do enjoy reading all your comments and I never thought anybody digressed too much !!!!

Fwend (yvonne)
 
I missed all this last night i think i popped in after it had all happened and there was very little chat so i logged out so i do agree without the chat it would be less appealing lol
I agree with what Meeshoo has said don't take it personaly x
 
Thank you all! I have a cracking headache and was very moody this morning due to the fact I feel like my eyeballs are exploding. I have calmed down now and will take on board your excellent advice not to take it personally! I felt a need to vent and get it out of my system. Now I am going to go and take more painkillers and try not to vomit.

N xxx


Hope you feel better soon....maybe see you later??? :flower:
 
"Dont dwell on it Nikki!!

Hello

I am sad enough to have been mulling this over all night. last night Adrienna had the unpleasant task of telling us to keep the chat gem related and it caused a very negative response. i for one am deeply disappointed. Let me start by saying that adrienna too was upset at what happened - I spoke to her in live help - and I don't hold her responsible for merely doing her job, and I merely want to air my thoughts if this is acceptable to everyone.

Adrienna said that there were no names mentioned when the complaint(s) about chat not being used for what it was intended were made but given that some unsuspecting people, unaware of us being told off, then arrived and began to discuss the health of a rabbit without being told off, I can only assume that it was my inane nonsense and the contributions of my friends which caused the complaint(s).

Firstly, I assume I am not the only person who goes into Chat looking forward to chatting but then finds herself buying lots of jewellery at the same time. I can assure you that if chat was all about bracelet lengths, clarity and cut of gemstones etc I would never bother to log in in the first place and therefore wouldn't be buying. I know a lot of people arrive in chat for - funnily enough - a chat with friends and then say "Ooops, I'm buying again". if chat wasn't there those people would not be there either.

I am aware that there is a chit-chat section but there are several problems with that area, the biggest one being that NOBODY USES IT. Therefore it would be a waste of time logging in to sit alone in the chit-chat section. Everyone uses the main area to chat AND to discuss the jewellery. If we all used chit-chat (as happened when the area was first set up) there would be little buying going on since the presenter does not interact with the chit-chat area and there is little to inspire one to buy when in there. On the rare occasions when I visit the chit-chat area I do not buy a thing.

I hope that I am not speaking out of turn here but people have said that being on the site and having the chat has got them through many difficult times - in one case even the loss of a spouse. Again, I doubt that discussing whether a necklace is 16 or 18 inches was what pulled people through depression, grief and long term illness.

I know that I talk a lot, and a lot of what I say is sheer rubbish, but given that I am always warmly welcomed in chat and the presenters often join in with my banter (Barry joining us in discussing my mouse infestation springs immediately to mind, plus the fact that everyone hears "State of Mayonnaise" in Jamie's mattom clip now) I did not think it was in any way interefering with the sales on the site. I buy an awful lot whilst rambling on - I know for a fact that three people logged out last night in repsonse to us being told off, all of them big spenders.

If chat is to be restricted to harrassing the presenters reminding them of requests and asking if the earrings are posts or hooks, I see no point in visiting any more. I'm sure those of you who made the complaint will not miss me at all. I have always thought that the balance between utter nonsense and jewellery chat was a good one - am I now being told that this is unacceptable?

I am sorry to go on. I am not trying to start an argument; I am merely very, very hurt.

N x



:hi: Nikki,
Just remember what I told you on Fbook, and forget it...It's not worth getting all upset/angry about..I know this is probably off topic too lol (Not gem related at all)......I was accosted today too for speaking a true fact about Carol being a professional opera singer, and was pulled up and basicly called a liar..
lol moi! I always speak the truth!!!!!!. I just defended myself graciously and then left but like Arnie "I'll be back!!!


Any way chin up Nikki luv and hope to see you back in chat very soon!

lots of love,
Mirabelle xx:flower:
 
:hi: Nikki,
Just remember what I told you on Fbook, and forget it...It's not worth getting all upset/angry about..I know this is probably off topic too lol (Not gem related at all)......I was accosted today too for speaking a true fact about Carol being a professional opera singer, and was pulled up and basicly called a liar..
lol moi! I always speak the truth!!!!!!. I just defended myself graciously and then left but like Arnie "I'll be back!!!


Any way chin up Nikki luv and hope to see you back in chat very soon!

lots of love,
Mirabelle xx:flower:

I saw that Mirabelle and logged out just in case I retaliated (by defending you, I may add) and got myself into bother. Carol has a great voice, when she's not goofing around. And you're right, for a trained singer, singing off-key is very difficult.
 
Chat Room

Well done Nikki for your excellent post. The following are my views:-

I must say, as someone who was very upset about last night's events, that since joining CR in May of this year, the chat room has been as big an attraction to me as the fantastic value and vast range of jewellery that is offered to us all fortunate enough to have discovered this "gem" of a site and I hope that this episode is quickly put aside. The main attraction of the chat room to me has always been the rather zany, tongue-in-cheek nature of the quick quips that appear and there are some "stars" of the quick quip in the chat room. The fast-fire nature of the posts is brilliant and it is a very good way for us to interact with each other and with the presenters. "Chatsters", in my view, should not be chastised for having a good time while the "shop is open" - rather, I think, it this should be encouraged - happy chatsters are happy customers. The chat is original and, although it sometimes veers away from gems (just a little, lol), it is never that far and often is interspersed with an "oh that's nice" or someone still pressing the buy button - despite being in full flow. Unfortunately, we experienced a sour note last night and I do so hope that people who were offended by it return and are allowed to express themselves freely and, at times, if they feel so inclined, even debate. As I said, this is what I find so refreshing and so very entertaining - it is what makes the site so attractive and I hope very much that it does not disappear. I'm just so sad it all happened at all. Oh, and by the way - it's true - noone is ever in the Chit Chat room.

(Zaffy):sad:
 
:hi: Nikki,
Just remember what I told you on Fbook, and forget it...It's not worth getting all upset/angry about..I know this is probably off topic too lol (Not gem related at all)......I was accosted today too for speaking a true fact about Carol being a professional opera singer, and was pulled up and basicly called a liar..
lol moi! I always speak the truth!!!!!!. I just defended myself graciously and then left but like Arnie "I'll be back!!!


Any way chin up Nikki luv and hope to see you back in chat very soon!

lots of love,
Mirabelle xx:flower:

I saw that Mirabelle and was absolutely shocked. That woman has to know everything, she bliddy annoys me.
 
Well, I have returned. nothing puts me off for long! am only hoping Holly returns soon. She was really very upset and hasn't been at all well lately.

N xxx
 
Really sorry to see this Myra, what is the matter with people? I'm so glad I missed all this, would probably have got us all banned - lol <a href="http://plugin.smileycentral.com/http%253A%252F%252Fwww.smileycentral.com%252F%253Fpartner%253DZSzeb008%255FZNxpt484YYGB%2526i%253D8%252F8%255F1%255F245%2526feat%253Dprof/page.html" target="_blank"><img src="http://smileys.smileycentral.com/cat/8/8_1_245.gif" alt="SmileyCentral.com" border="0"><img border="0" src="http://plugin.smileycentral.com/http%253A%252F%252Fimgfarm%252Ecom%252Fimages%252Fnocache%252Ftr%252Ffw%252Fsmiley%252Fsocial%252Egif%253Fi%253D8%252F8_1_245%2526uiv%253D3.0/image.gif"></a> xxxxx
 
Have to say Mira, you're calmer than I could have been at that!!! If I see a sniff of that sort of thing aimed at you, I shall not have it and shall defend your honour to the death.......
 
I think anyone who has been with rocks since the beginning will be smiling at this thread simply because its a subject that crops up from time to time, most of us oldies on here know that the chat has had its problems from the start, of course chat goes off topic from time to time and when we are reminded by the rocks staff usually we just say sorry and move on because we are very aware of the chat rules and on occasion we all natter about other stuff the reminder is never personal so no one should feel offended .I was more upset that one of the people who took exception and said they would leave had a go at another chatter just for saying that Adrianna was in her rights to pull the chat back to gems.I dont think just because someone spends a lot of money with rocks should ever feel the have the upper hand as the rules are the rules and we need to try and stick to them otherwise the chatbox will go and rocks did set up the chit chat for people to go and chat about other things if they wish to .
 
I doubt that anyone is trying to have the 'upper hand' - the person you mean was genuinely upset and wanted to say what she wanted to say to Adrienna, and nobody else. I have no response to your comment about chit chat since I have already made my point about that in my original post. I have been with Rocks for quite a while by the way and do remember the creation of the other room, yet I am not having a wry smile about it.
 
:hi: Nikki,
Just remember what I told you on Fbook, and forget it...It's not worth getting all upset/angry about..I know this is probably off topic too lol (Not gem related at all)......I was accosted today too for speaking a true fact about Carol being a professional opera singer, and was pulled up and basicly called a liar..
lol moi! I always speak the truth!!!!!!. I just defended myself graciously and then left but like Arnie "I'll be back!!!


Any way chin up Nikki luv and hope to see you back in chat very soon!

lots of love,
Mirabelle xx:flower:

I saw that Mira, they didn't like someone knowing something they didn't did they?

I think anyone who has been with rocks since the beginning will be smiling at this thread simply because its a subject that crops up from time to time, most of us oldies on here know that the chat has had its problems from the start, of course chat goes off topic from time to time and when we are reminded by the rocks staff usually we just say sorry and move on because we are very aware of the chat rules and on occasion we all natter about other stuff the reminder is never personal so no one should feel offended .I was more upset that one of the people who took exception and said they would leave had a go at another chatter just for saying that Adrianna was in her rights to pull the chat back to gems.I dont think just because someone spends a lot of money with rocks should ever feel the have the upper hand as the rules are the rules and we need to try and stick to them otherwise the chatbox will go and rocks did set up the chit chat for people to go and chat about other things if they wish to .

I totally agree Milly, most of us guilty of taking the chat off topic at times and when a member of staff points it out we take it on the chin. I really didn't like the reaction that some people took last night after all Adrienna was just doing her job. :)
 

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