Deliveries and CS Emails - Page 3





Page 3 of 5 FirstFirst 12345 LastLast
Results 21 to 30 of 44
  1. #21
    Join Date
    Jun 2008
    Posts
    1,524
    Post Thanks / Like

    Talking How professional......

    :mysmilie_1287: Probably not worth asking you what the delivery vehicle is like then......since you've yet to see one!
    But I get an elderly guy in his own estate / hatchback........hardly on a par with the big delivery vans
    DPD send out with drivers in uniform.





    Ooops.......wrong smilie!

  2. #22
    Join Date
    Mar 2009
    Location
    In the middle of nowhere!!
    Posts
    610
    Post Thanks / Like

    Talking

    A bit of a neck asking you the customer to go to their depot and pick it up! I thought that was why we were charged P&P so it could be delivered to our home addresses?

    DX should think about investing in a few Huskeys and dog sleds!!! Or skidoos! LOL

  3. #23
    Join Date
    Sep 2009
    Posts
    101
    Post Thanks / Like

    Thumbs down More DX delivery misery

    Quote Originally Posted by Pinkpussycat View Post
    Their delivery service has been getting steadily worse imo and that was even before all this snow which is their current excuse. They really need to buck their ideas up because they don't even honour thier fast track service which is bloody expensive. :mad:

    Placed an order with TJC on 1st Jan and still have not received my items. The item tracking details on DX states: 'Your item is due for or has recently been returned. Please contact your service provider'

    Contacted TJC CS only to discover that DX aborted the first delivery due to the snow. Then mysteriously failed to make a second attempt, instead entered inaccurate information on its system and returned my items to TJC. No effort made to contact via phone or email.

    Very poor.

  4. #24
    Join Date
    Aug 2008
    Location
    West Midlands
    Posts
    1,473
    Post Thanks / Like

    Default

    Quote Originally Posted by Avid View Post

    Placed an order with TJC on 1st Jan and still have not received my items. The item tracking details on DX states: 'Your item is due for or has recently been returned. Please contact your service provider'

    Contacted TJC CS only to discover that DX aborted the first delivery due to the snow. Then mysteriously failed to make a second attempt, instead entered inaccurate information on its system and returned my items to TJC. No effort made to contact via phone or email.

    Very poor.
    That is very bad! what are TJC going to do about your order?

  5. #25
    Join Date
    Sep 2009
    Posts
    101
    Post Thanks / Like

    Default

    The TJC CS rep told me that she would report this to the management team.

    I have been informed that the earliest DX can deliver is Friday. I'm not happy but all I can do is wait.

    If I had not called them they would have taken what DX had reported on their system in good faith - now they know different.

    I was going to place another order this morning but now I am not so sure.

  6. #26
    Join Date
    Aug 2008
    Location
    West Midlands
    Posts
    1,473
    Post Thanks / Like

    Default

    I hope you receive it ok on Friday x

  7. #27
    Join Date
    Aug 2009
    Location
    southfields london
    Posts
    191
    Post Thanks / Like

    Default

    I have been waiting for a delivery from an order I placed on new years eve. Twice now, DX have tried to deliver on the wrong day when i was at work. Today was going to be the third attempt, have taken the day off and now they have emailed to say they cant deliver because of the snow.!
    TJC had better honour the money back thing, cos as soon as this arrives its going straight back for a refund.

  8. #28
    Join Date
    Sep 2009
    Posts
    101
    Post Thanks / Like

    Default

    Quote Originally Posted by gemcherub View Post
    I hope you receive it ok on Friday x
    Thanks. I hope so too.

  9. #29
    Join Date
    Sep 2009
    Posts
    101
    Post Thanks / Like

    Default

    Quote Originally Posted by briolette View Post
    I have been waiting for a delivery from an order I placed on new years eve. Twice now, DX have tried to deliver on the wrong day when i was at work. Today was going to be the third attempt, have taken the day off and now they have emailed to say they cant deliver because of the snow.!
    TJC had better honour the money back thing, cos as soon as this arrives its going straight back for a refund.

    I really do hope TJC looks into this. DX appear to be giving a very poor service.

  10. #30
    Join Date
    Aug 2008
    Location
    West Midlands
    Posts
    1,473
    Post Thanks / Like

    Default

    We have realy Bad snow here in Birmingham but i received my order at 9 am this morning!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •