As I mentioned in another thread, I'm waiting for packages that are long overdue so I had to call CS to find out where they are. I was told that there was some delay in despatch, so they didn't get sent out until the fourth day after ordering and that "5 to 7 working days" applies from date of despatch. I'm pretty sure we all know this fact, but do QVC actually mention that anywhere? I know I've certainly never heard Glen say that when he spouts and there has never been a "check T&Cs" type message on screen when they say it. I'm getting a little fed up, actually a LOT fed up, with QVC just not giving the full information to customers. It just strikes me as misleading although I expect they're (just) staying within what the Law allows them to get away with. It's the same with their MBG. They might not call it no quibble anymore but they still never tell you that there's a limit when they shove it down your throat on air. I'd also like them to tell customers that refunds take weeks to get back to your bank.
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