On Screen Graphics





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  1. #1
    Join Date
    Jun 2008
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    Default On Screen Graphics

    Hi Guys,



    I just wanted to let you guys at Coloured Rocks know, I've been watching today and think the jewellery kits are great, I might even be tempted to give it a go myself, looking at some of the results :)

    I've noticed that some of the on screen graphics are cut off on my TV, at the bottom of the screen. I can only see half of the website address! I flicked over to Rocks TV and the ticker at the bottom is the same, some of the text is cut off. I'm watching in widescreen and I've checked the settings are right so I assume it's just getting cut off.

    You probably can't tell in the studio so I thought I would bring it to your attention and maybe they could be adjusted slightly for future shows.

    Thanks,
    howmuchisthep_and_p

  2. #2
    Paula Bennett Guest

    Default

    Hi howmuchisthep_and_p,

    If you try this it might help:

    Press SKY on your sky remote
    Press Services
    Press System Set UP
    Press Picture Settings
    Picture Format 16:9
    Press Save Settings
    Press Backup 3 times and fingers crossed the full graphics should be on screen.

    If this still does not work can you send us a photo?

    Kind Regards


    Paula Bennett

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  4. #3
    Join Date
    Jun 2008
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    Default

    Thank you for your help, Paula.

    I checked the settings as you suggested but still find that the graphics are cut off at the bottom.
    This is what it looks like, I have only taken the bottom part as the rest is fine!
    I caught the word "shopping" as it went past as there are lots of descenders in it that I can't see! :)

    Thanks again.



    It's quite dusty! LOL
    Last edited by howmuchisthep_and_p; 12-08-2010 at 11:21 AM. Reason: Changed full-size image for thumbnail

  5. #4
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    Jun 2008
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    Default

    Also, Jewellery Maker:


  6. #5
    Join Date
    Jul 2008
    Location
    somerset
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    Hi I have had a look at both channels on sky and mine is fine I can see all the graphics
    dont know if thats any help but thought it may be helpful to know its not like this for everyone
    The thing I have found though with the jewellery maker is the sound often breaks up when the designers are speaking and thats annoying if there telling you how to do some technique or other or a top tip and you miss half of it .

  7. #6
    Paula Bennett Guest

    Default

    Hi howmuchisthep_and_p,

    Thank you for your photos I've sent them to our graphics team to look at and will be back with an update soon.

    Milly, I apologise about the sound issues. We have made lots of changes and tweaks but haven't completely solved the problem. We will be on the move to Eagle Road Studios soon so hopefully that will resolve the problem entirely.


    Kind Regards

    Paula Bennett

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  9. #7
    Join Date
    Jun 2008
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    Scotland
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    Default

    Hi Paula,
    I just thought I'd let you know that the ticker seems to be sorted for me - I was previously experiencing the same problem with it being slightly cut out, but today, it appears to have moved up the screen ever so slightly :)

  10. #8
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    Jul 2008
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    somerset
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    Thankyou Paula for your reply I hope the move will sort out the sound to, as its a shame to miss the interesting bits I like the new channel and its inspired me to have a dabble myself I hope its not going to lead to another obsession but I think it may well do lol

  11. #9
    Join Date
    Jun 2009
    Location
    Fareham, Hampshire
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    I have this problem on my 16:9 set in the bedroom I believe it has something to do with the picture being overscanned. Some tellys, like mine you can't take it off. I thought that as well as graphics being 4:3 safe they had to be a little off the bottom from this reason too, but obviously it is up to the broadcaster as some even ignore the 4:3 safe rules these days.


    PJ

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