Nah - they probably make most of their cash from people calling and re-calling for customer service help :nod:
And let's face it, various people from IW have appeared on here at one time or another, and none of them have been particularly bothered by customers' experiences to ensure things change for the better.
While people are daft enough to hand over their cash to IW with their customer service the way it is, WHY should they do anything at all?
News International only did something about The News of the World because the advertisers walked away; if you want a company to change, then hit it where it hurts. In the wallet.
