Just had to post this - I recently received a waitlist order of the pecksniffs ladies perfume wardrobe, containing 6 x 10ml bottles. I had thought they were 30ml each and, consequently, emailed the Q to tell the CS dept this, and asked for a prepaid label to return the item. I received a reply stating that, after watching the product on air, the presenter did say the bottles were 10ml each. Perhaps this was a misunderstanding on my part, but the Q are still sending me a prepaid label for a full refund, including postage. Now that is a prime example of QVC valuing their customers. IW could learn a lot from them! Thanks QVC.
Brilliant customer service - again!
- Thread starter louise66
- Start date
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Loveinamist
Registered Shopper
Maybe it was only mentioned once and not very forcefully so they have to be nice with a pre-paid sticker.
Latchi
Registered Shopper
I must say KimP Im the same, I've been with Q since day one and have never had a problem with CS thankfully.
iloveshopping
Registered Shopper
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- Jan 26, 2012
- Messages
- 3,647
Likewise I've not had a problem with CS. They've always been friendly and helpful.
silversequin
Registered Shopper
- Joined
- Aug 2, 2009
- Messages
- 2,041
I have always found C S to be very helpful, pleasant and polite. I appreciate that you always get to speak to a human being without having to go through endless options on your phone.
rainbowdottie
Registered Shopper
- Joined
- Aug 14, 2009
- Messages
- 3,531
I have always found them mostly helpful - but TBh I have had some that just read from script...others no way will they help you...others that say things to get you off the phone but in reality those things are not true....I think it just depends who you get.The only really positive thing I could say is that they answer the phones quickly!
