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02-06-2013, 06:34 PM #1
Don't Buy a watch from this channel
I have always supported this channel but never again, they have the worst customer service that I have experienced in the 12 years of running this site.
I purchased a watch just before Christmas, it keeps losing time everyday, I thought no problem with Shopping Telly, so I asked for a refund, first of all the Customer Services would have IMO trouble knowing what day it was let alone help any Customer. She kept telling me about the 14 days to return it, I kept saying it was faulty, I just gave up in the end. I was then phoned by a Customer Services manager who was reading from the same script, although she said she would have a word with "The Watch Commander", yes I know what a stupid name, anyway he agreed to give me a credit note but not a refund. OK maybe I am too hot headed but I have no intention of ever shopping with V Channel again so a credit note is not what I wanted.
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02-06-2013, 06:44 PM #2
Not a rant Graham. You were treated badly and you are quite rightly annoyed. Did they offer a replacement or to fix the watch or did you not want either?
Take care bud,
02-06-2013, 06:51 PM #3Administrator Guest
They offered a credit on the account but was so annoyed by that stage decided to cut my losses rather than send it back to LA.
25-01-2015, 07:43 AM #4
20-03-2015, 03:55 AM #5
Thanks for sharing this with us . It will help us to shop with V channel
10-05-2016, 06:05 AM #6
They are based in USA arent they, so i presume USA law applies which is pretty poor compared to UK consumer laws :(
10-05-2016, 06:46 AM #7
I've seen that horrid Liz Fuller on this channel, she was the one who sold the ring Auction World ripped me off with and apparently she knew there was something dodgy about Auction World but never spoke up, leading to of course thousands of people getting ripped off, so I'd definitely stay away from anything Liz Fullofherself related.
10-05-2016, 07:31 AM #8
Another example of sharp practice from a shopping channel.
Last edited by historymystery; 10-05-2016 at 07:35 AM.
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29-06-2016, 07:05 PM #9