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08-06-2014, 07:37 PM #1
The Outlet Advertiser (Channel) - that lasted long...
Posted on their Facebook page:
We have withdrawn our footage of Lisa from the air whilst we work on a new exciting format for The Outlet Channel. In the meantime Peter McDermott will be on air with gardening essentials. Its a decision that has only just been made. We are working on an exciting format that will set us apart from others out there. We have no date as of yet.
A great move that will no doubt inspire confidence in viewers...
Poor Lisa Brash, I wonder if she was even paid for her recording day or led on with the promise of regular work to come.
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08-06-2014, 07:55 PM #2
09-06-2014, 12:42 AM #3shopatdrop Guest
You all know that I wasn't going to say anything else on this topic, but I do applaud Ross for trying something new. I wont begrudge him of that, he certainly managed to put a channel together and get it broadcast to the Nation. He took a vision and made it a reality.
Ross if you are out there somewhere, you have already proved that you can be a success, but you need to stop blaming others for your own mistakes, we did feel your pain, it was a difficult week, but things were surely about to get a whole lot better?
You had a good thing there, but it needed some work, not a lot of work, just some work. Major improvements could have been introduced slowly and over a period of time, nobody expected change to be quick; it never is! Things like chatting to the team at The Mall to find out what went wrong with the scheduling, working with them to get a better understanding of compression, and working to ensure that communication with The Mall never breaks down would have been a good starting point. Who knows, maybe you already did that? I cannot and will not make judgement there as I do not know.
Where you did go wrong though is being so public with your MD trait of blaming everyone else for the problems. You were good enough to be different from other shopping channel MDs by joining the forum, and to give you some credit, you did seem to be listening some of the time. So why suddenly stop, and why blame us (forum members) for upsetting your team?
No matter what you thought of this forum the other day, this forum and its members are quite possibly the best and biggest asset and support channel you could ever wish for. We all have one thing in common, a love and passion of Shopping Television, and you share that same interest; correct? What you have just done is effectively cut off your nose to spite your face. But all that can be forgotten and worked on, things can be put right, but only if you let that happen.
Irrespective of your ill-informed judgment you made about our so called lack of understanding (no hard feelings by the way), in my opinion, I think that we are perhaps the very people who best understand how to make things a success, and the good people over at TV Forum are also another huge asset too as they have excellent technical knowledge and fantastic graphics skills. Think of both forums as your focus group and action group, we have the ideas and we know how to put them into action. So lets do this, lets make it happen. You can't always be right, and I admit, neither can I, things can and will go wrong, but we are only human, we learn from this and progress as a result, we come back stronger! That's what the feedback was all about.
Were you wrong to launch a new channel? No! Were you wrong to imitate Bid TV? Possibly, but only if it gave the people the false impression that you were somehow linked to Sit Up. Remember, you did promise not to reincarnate Sit Up, but for reasons I will never fully understand, other than perhaps tight deadlines having to be met, you somehow did just that: copied Bid! I think even you will admit you got that bit wrong, but you made changes. So why stop there? Some of our feedback was invaluable, why didn't you hang around to get some more? Why didn't you work on rebuilding confidence and gaining that all-important trust and support? I don't think it was an impossible task, but some things needed to change, and not just with the output.
Work on your public interaction skills, or better still, don't take on that unnecessary load. You tried to be different, and you tried to demonstrate that as an MD you can be contacted directly, of course we applaud you for that, it was a good thing, but then out of the blue you ran away from that interaction. Don't do that! Come back and talk to us. We're all still here, so why aren't you? If you do want to respond to customers directly, do it, but for goodness sake stop telling them that they are wrong! If someone tells you there is an issue with the phone system, don't go all out to prove them wrong, apologise, get some details and contact them directly as a matter of courtesy. If someone questions why the broadcast is a repeat, don't go looking for an excuse, do the right thing and thank them for bringing that to your attention. If someone offers genuine feedback about the sound quality, picture quality, problems with the graphics etc, don't issue rehearsed excuses, again thank them for their interest in the channel and acknowledge that all feedback is valuable, then invite their suggestions for how to improve. Demonstrate that you care instead of issuing what could be perceived as misleading information i.e. we're in HD tomorrow! You care about your company, and you want it to be portrayed in the best possible way, but in doing so, you yourself put people off by trying to be over protective of the brand. That's only natural, but try not to react so quickly, think about the consequences before jumping in. You want that customer to leave happy, so happy they will be pleased to recommend you to others. Look at the Outlet Channel posts on facebook. Are you happy with the way the social media team are currently interacting with the public? It doesn't always look good. It does look like excuses. The same can be said about your responses to comments on this forum. They didn't always come across in the best possible way, but then I think perhaps I am guilty of that too as looking back, I was overly harsh even before the launch. I sincerely apologise if I knocked your confidence at all, but hope that you appreciate that my comments were meant to be constructive rather than seeming like criticism.
May I remind you of your first post Ross...
Originally Posted by The Outlet Channel
Whatever happens Ross, good luck, enjoy it and please don't take things the wrong way. Hopefully we will see you on here again in the future. For the record, I only ever made comment because I was genuinely interested in your venture and its prospective future. You asked for feedback, I provided it. I was thankful for the rare and exciting opportunity to get involved a little bit by using this forum, whilst perhaps helping to shape the future of the channel.Post Thanks / Like - 0 Thanks, 1 Likescarrots liked this post
09-06-2014, 04:40 PM #4
09-06-2014, 05:34 PM #5
Their high street office above a former Ethel Austins store, couldn't even hold that many people!
These are the kind of bare face lies and exaggeration I've pulled up since it's inception - should there not be an article now to say that 30 people have lost their jobs? I also find it bizarre that this successful business man and a rapidly growing retail business has never consistently declared financial information with companies house, instead dissolving companies and creating new ones, ermmmm.
09-06-2014, 07:20 PM #6shopatdrop Guest
I never did believe the call centre part of the story. They used eReceptionist for the phone system, and that means the so-called call centre staff could easily be sitting in their living room watching Coronation Street, or trying to, whilst taking calls about nursery fresh trees and halogen ovens. Whats more, the website is using WordPress! Okay so that was a good starting point, but both solutions feel somewhat temporary, i.e. not in it for the long term!Post Thanks / Like - 0 Thanks, 1 LikesGreg liked this post
09-06-2014, 11:12 PM #7
10-06-2014, 01:15 PM #8
I don't approve of the way the word 'we' is being thrown around when The Outlet Channel respond to queries about why the output isn't matching the schedule published on the website.
Possibly I just have concern with insignificant details on this occasion, but how do you think a fan would perceive and process that particular comment? As that statement is in response to a question about Lisa, could the 'we' be misconstrued as meaning 'we' are working with Lisa on a new exciting format? Maybe I am reading that the wrong way, and I am sure you will all tell me what you think.Originally Posted by The Outlet Channel
Also, I am surprised that nobody has picked up on the fact that Carla Rademan was supposed to be on the channel too. I haven't spotted one of her shows on there yet, but instead the viewer is being treated to gardening with Peter McDermott, a badly painted door and a huge thunderstorm!
Lisa, hope you don't mind me asking, but do you know if Peter Sherlock is still going to appear on the channel, or did he decide not to proceed?
11-06-2014, 12:45 AM #9
Mock the week with The Outlet Channel
Outlet were looking for creative individuals to join their team, so when I was chatting to the Outlet team on here during their brief membership on this forum, I did start experimenting with some ideas with a view to perhaps submitting an application. It never happened though! One of the ideas I wanted to test was whether the channel would look good with graphics inspired by the old Bid format. Obviously the channel wasn't supposed to emulate Bid, but I did want to see what it would look like anyway.
Would love to have put one of these demos together for Lisa to perhaps bring back some memories, but her Outlet videos have been removed now, so you have ended up with Peter McDermott instead.
Disclaimer: This pic is just for fun, and not to be taken literally...
12-06-2014, 10:34 AM #10
I hear they are going to go for a more down with the kids channel and call it Buying In Da TV or Bid TV for short
Calling all Mike Mason fans: Mikes autobiography "Hair today, gone tomorrow" will be exclusively sold on Bid soon. Written with his own crayons this is a warts and all tale of an electrician come good. The front artwork is done by Stephen Gayford and the audiobook is read by Sally Jaxx. You don't have to download it, just email her and she wil start reading it wherever she is, you will hear just fine.