Rocks and co really need to sort their entire system . And they need to get with the times of eCommerce.

1. Products need to be separated from t.v channel stock.
2 No time limits , you have 20 minutes to checkout, no it needs to be the entire day like other websites.
3. Complete new website design the current one is awful i'm afraid. buy magento or some other eCommerce software (some are free).
Just sort this nonsense out rocks and co otherwise your going to fail like bidtv, if you don't be careful.