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Thread: Phone Call
21-08-2014, 10:20 AM #1
Have they said why the phone call is a premium rate number? Is that going to the charity or is it going to pay studio costs so that they can claim that all profit of the item goes to the charity. I have no problems if it is going to the costs of running it which much amount to manny hundreds of thousands but I would like them to be upfront. It smacks of Bid's tactic of trying to hide the extra cost of a product.
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28-08-2014, 01:39 AM #2
Hi PJ, I believe the official line from Equal World is that their £1.08 call charge goes back into the Equal World foundation to help keep overheads etc low. I am sure other members will be able to expand on that or correct me if I am wrong or have misunderstood this. Next time I watch, I will try and get an accurate quote from the presenter or on screen ticker to make sure I have got this correct. But of course you can always order online direct from their website, and I believe there is also an alternative non-premium rate telephone number in place for customers to talk to customer services about orders, returns or to ask questions about products.
29-08-2014, 01:21 AM #3
As promised I have looked into this for you, and to quote from the channel: "Calls to our 0901 telephone number cost £1.02 per call. Our customer service department can be reached on 0300 365 3000 for customers with existing orders or queries."
I did get it wrong, sorry about that, the call charge is £1.02 and not the £1.08 I stated earlier.
Regarding whether the £1.02 goes directly to the foundation, as soon as I have confirmation on the exact details, I will let you know.
The quote came from the ticker at the bottom of the screen, but the on screen graphics also state: £1.02 per call + network extras and there is also a fixed graphic on the top of the screen that says: ALL PROFIT GOES TO CHARITY
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31-08-2014, 01:05 AM #4
I will be adding an update to this soon, but in the meantime I think there might possibly be an error with my earlier quote. I apologise if that proves to be the case. There is a slight chance that the alternative telephone number has been misquoted, but I cannot be certain. The problem is that the on screen ticker which contains the information about the channel, the cost of the phone number and details about the customer service number is quite hard to read at times. Sometimes it looks like it says 0300 and when I checked again later it looked like 0800.
31-08-2014, 01:15 AM #5
I have just checked the on screen ticker again to ensure that I am giving you all the correct information, and the customer service number appears to have changed to: 0800 808 5161 so maybe that contact number differs according to which item is on air at the time.
Also, and this is good news, according to a new on screen graphic, and I quote:
LIVE SHOWS START MONDAY 8th SEPTEMBER TUNE IN ON MONDAY 1st SEPTEMBER AT 3PM FOR AN EXCLUSIVE LIVE AUCTION PREVIEW!
Last edited by shopatdrop; 31-08-2014 at 01:19 AM. Reason: Additional information (Live Show Announcement) addedPost Thanks / Like - 1 Thanks, 0 Likesredraw thanked for this post
02-09-2014, 03:05 AM #6
Steve Bennett has said on air that the price of the phone call helps cover the overheads - so that the profit from the items can all go to charity.
I have no gripe with the phone call cost on a charity channel. It's clear for all to see. It's people's choice whether they choose to phone or not. I consider the call charge a donation to charity. The postage rates are reasonable and Steve Bennett doesn't charge premium rates on Gems TV - so it's obvious that he's not ripping people off.
Unlike a certain other channel that used to make a song and dance about selling items for £1 or 1p - but then ripped you off with postage and a £1.53 call that then made your junk tat "1p item" work out to a tenner - and twice the price of your local Wilkinson store. That was blatant ripping off.
Steve Bennett is not a con man. In fact, I've had many parcels from Gems £2.95 set-price rate that have been very bulky - and would have cost a lot more than the £2.95 for Gems TV to send - so they've taken that hit out of their profit.
Could you imagine Tat At Bid doing that? No, me neither.
Last edited by WifeSlashGoddess; 02-09-2014 at 03:08 AM.
06-09-2014, 08:44 AM #7
Thanks for all your investigating Shop and W/G.Calling all Mike Mason fans: Mikes autobiography "Hair today, gone tomorrow" will be exclusively sold on Bid soon. Written with his own crayons this is a warts and all tale of an electrician come good. The front artwork is done by Stephen Gayford and the audiobook is read by Sally Jaxx. You don't have to download it, just email her and she wil start reading it wherever she is, you will hear just fine.
12-09-2014, 04:59 PM #8
The presenter on air has just said a couple of times now that the cost of the call goes to literally lighting and heating the studio - well why don't they switch off the heating, make her wear a jacket and perhaps only switch on the lighting needed for that small corner they present in, instead of lighting the whole room.
I know the purpose of the channel is all good and positive but everyone associated with it and appearing on air should get their stories straight - plus the presenter on air now is another who like Steve, comes on air without full knowledge of how things work - this one asking her producer how the postage worked...
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12-09-2014, 05:44 PM #9
Maybe you want the presenters to wear hair shirts and flog themselves once they've finished turning all the lights and heating off? What's up with you people? Steve Bennett doesn't need to do this. How often do you hear about rich businessmen actually putting something back and helping genuinely poor people? Why is this something you feel you need to sneer at and criticise? Are you so bored now that Bid Tv has gone off air and you can't endlessly slag off poor old Peter Sherlock et al that you have to find another target for your venom?
15-09-2014, 08:06 PM #10
INFO - This evening for the duration of the live auction format, Equal World introduced an 0800 freephone number.