Dyson AM09 Hot & Cool Fan Heater TSV 31/05/15

alter ego said:

Hmmm. I'm a bit wary of these now. Don't get me wrong, I love mine as it works and it's fast whether for heating or cooling, and I love the remote. BUT, mine was one of the recalls that promised a new 2 year warranty from the date of repair. I had to ring Dyson last week about mine getting extremely hot and emitting a burning smell and was more or less told tough.

The woman I spoke to told me that although it's still in (the new) warranty until this coming May, it was technically OUT of warranty so they won't be doing anything about it unless I pay!

Wonderful CS and NOT what I'd expect from this company or for an item of that price.

I'm especially miffed as I'm complaining about the original issue it was supposed to have been repaired for.

Click to expand...

yorkrose26 said:

Yes I was just thinking only the other day that it must be oh at least 3 weeks since we had a Dyson TSV, and surely it was time we had another, and low and behold another we had, either I am psychic or qvc or becomin predictable and dare I say it 'boring'

Click to expand...

Sazza said:

And the next TSV is in 8 days time!!!! 8 days between TSVs is ridiculous!!!

Click to expand...

Sazza said:

And the next TSV is in 8 days time!!!! 8 days between TSVs is ridiculous!!!

Click to expand...

boffy said:

i put that link up months ago:mysmilie_51:

Click to expand...

boffy said:

i'm suprised at dyson. i would call them again you may get someone more understanding. they usually come out, do the repair in your home, replace any worn parts etc. my sister had one of the first handhelds its comming up to 5 years. its not working properly. but they repaired it as best they could for free. then they gave her a voucher to get the £400 super duper new handheld for £170 inc delivery. same with my daughters £150 vacume cleaner. came to her home stripped it and literally rebuilt it. it was over the 5 years but they still honoured the guarantee. and they posted extra nozzles and fitting he did not have on him. fantastic service

Click to expand...

alter ego said:

For some strange and wonderful reason I'm never lucky with things like this. I will try someone else, though. The CS agent I got sounded like working as a CS agent at Dyson was way beneath her and dealing with minions was not meant to be her lot in life!

Click to expand...

boffy said:

try try try again. be syrupy sweet lol

Click to expand...

alter ego said:

Thanks Boffy. I'll need to perfect it in front of a mirror for a few days first, though! I'm polite, and am usually a sweetie, but don't think I've ever been able to pull off syrupy sweet :mysmilie_857:

Click to expand...

alter ego said:

Hmmm. I'm a bit wary of these now. Don't get me wrong, I love mine as it works and it's fast whether for heating or cooling, and I love the remote. BUT, mine was one of the recalls that promised a new 2 year warranty from the date of repair. I had to ring Dyson last week about mine getting extremely hot and emitting a burning smell and was more or less told tough.

The woman I spoke to told me that although it's still in (the new) warranty until this coming May, it was technically OUT of warranty so they won't be doing anything about it unless I pay!

Wonderful CS and NOT what I'd expect from this company or for an item of that price.

I'm especially miffed as I'm complaining about the original issue it was supposed to have been repaired for.

Click to expand...