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Thread: QVC France Live

  1. #11
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    Quote Originally Posted by boffy View Post
    will the no nonsense french pay high postage costs.......... i doubt it
    I couldn't see any p&p charges on the French website............. I may have missed them of course but I did look at a few items. Hmmm.


  2. #12
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    They have a nice feature we don't have - an instock indicator.

    They only show the postage when you go into the basket - look for frais de livraison.

    They also warn customers that if they don't confirm what's in their basket, it will be cleared out after 30 minutes.

    What is VERY interesting - if you add multiple items to your basket - I "played" with a diamonique ring and a pair of holster sandals - the delivery charge doesn't change! So it looks like QVC can do capped postage... for our thrifty French cousins... but not for us!

    It reinforces the impression I get that QVC in the UK needs a serious overhaul.
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  3. #13
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    Quote Originally Posted by maymorganlondon View Post
    They have a nice feature we don't have - an instock indicator.

    They only show the postage when you go into the basket - look for frais de livraison.

    They also warn customers that if they don't confirm what's in their basket, it will be cleared out after 30 minutes.

    What is VERY interesting - if you add multiple items to your basket - I "played" with a diamonique ring and a pair of holster sandals - the delivery charge doesn't change! So it looks like QVC can do capped postage... for our thrifty French cousins... but not for us!

    It reinforces the impression I get that QVC in the UK needs a serious overhaul.

    So start a new venture in another country that is fair and keep to old ways in established country to save losing face.

  4. #14
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    Quote Originally Posted by maymorganlondon View Post
    They have a nice feature we don't have - an instock indicator.

    They only show the postage when you go into the basket - look for frais de livraison.

    They also warn customers that if they don't confirm what's in their basket, it will be cleared out after 30 minutes.

    What is VERY interesting - if you add multiple items to your basket - I "played" with a diamonique ring and a pair of holster sandals - the delivery charge doesn't change! So it looks like QVC can do capped postage... for our thrifty French cousins... but not for us!

    It reinforces the impression I get that QVC in the UK needs a serious overhaul.
    Well how very odd. Personally I want to know my frais de livraison from the item page not faff about putting it in a basket etc etc. so I can see what it is. Also, if it is a fixed cost, you would think it would be clearly stated on the Livraison page!! Goodness they **** it up even on a new venture.

  5. #15
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    Quote Originally Posted by Mazza View Post
    Well how very odd. Personally I want to know my frais de livraison from the item page not faff about putting it in a basket etc etc. so I can see what it is. Also, if it is a fixed cost, you would think it would be clearly stated on the Livraison page!! Goodness they **** it up even on a new venture.
    If they are charging postage per basket - how could they do that on each product, though?

    I added 3 different items from 3 different departments (jewellery, fashion and shoes) and the postage charge did not change... it was 6.95 euros whether I had one, two or three items in it.

    I would say that, once you get used to it, it is no different to a lot of sites. But I do agree, that when they are doing the hard sell on the telly, you could be lured into making a single purchase (especially by phone) for one product and get hit with a P&P charge for each separate item that you buy.

    In UK up front P&P is so important to us because of the disingenousness of hiding the fact that they are really no cheaper than elsewhere on far too many products.

  6. #16
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    QVC's main competitor in Europe may be HSE and they use a daily shipping charge (I think). I don't know whether HSE24.dr ships to France but maybe the HSE model has influenced the combined basket P&P on QVC France.

  7. #17
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    Well I only tried it with one small beauty item and the f de l was Euros 3.something. So perhaps it caps at 6.95 then. Hey ho, I shall leave it at that though cos it won't be affecting me! I am just sitting here waiting for my 3 double wicked world journeys YC candles which have been received by courier and should be en route. Yay!

  8. #18
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    Quote Originally Posted by Akimbo View Post
    QVC's main competitor in Europe may be HSE and they use a daily shipping charge (I think). I don't know whether HSE24.dr ships to France but maybe the HSE model has influenced the combined basket P&P on QVC France.
    Wish it would influence QVC UK - and soon!
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  9. #19
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    Wonder if they post to Spain. Thinking for Nail Varnish that Q won't send from Uk.

  10. #20
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    If you look at the frequently asked questions, no 17, it says that you will not be charged more than 6.95 euros in a single day up to 23.59, for postage. I think QVC customers in the UK will be very cross when they know this!
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