Beware - Rocks & Co. up to their dishonest tricks again!




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  1. #1
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    Default Beware - Rocks & Co. up to their dishonest tricks again!

    [I'm kicking myself, as I've been stupid, but wanted to warn everyone else to please beware. A couple of years ago, I vowed never to shop with Rocks & Co. after they took 2 months to refund me for a damaged item I'd returned and after I'd sent them an ultimatum letter before taking Small Claims proceedings (they sent me a 25 voucher as a gesture, but I never used it). As you might have seen Rocks has had a re-vamp over the past 6 months, and in September, an e-mail turned up from one of their senior managers, Richard Northall, telling me how wonderful they now are and with a courtesy gift of a 10 voucher, providing the code was quoted at the time of placing the order. I saw a ring on there at the weekend, quite inexpensive, and decided to go for it (thank goodness I didn't go for anything costing 100 or more). I quoted the voucher code and was assured by the callcentre operator, Raquia, that the 10 would be deducted from my order. When the order arrived today - guess what? No deduction. I was in 2 minds whether to even bother ringing up to complain - but thought: hang on, this is not on, so I will (thankfully, the ring is perfect so don't need to send that back!).

    I rang, and spoke to Stacey and to Asif, and below are the excuses given (in order of their giving them to me):_



    1) Stacey: there is nobody who works at the Company named Richard Northall (after pushing him, Asif finally admitted that there WAS a senior manager called Richard Northall, who had e-mailed some customers in Sept with a voucher)
    2) Stacey: the instruction to deduct the 10 had not been put through by Raquia at the time the order was placed (after pushing him, Asif later admitted this was not true and there was a note on the records from Raquia to deduct 10 - which had been ignored)
    3) Stacey: it's too late to do anything about it, but she'd be willing to give me a 25 credit to my account to "make up for it" (Asif later told me they couldn't do this, the maximum they could offer was 15). When I pointed out that if they couldn't manage to deduct 10 from my purchase, how the hell was I going to get them to deduct 15, and that this was obviously a 'scam', as the same thing would no doubt happen next time if I tried to claim the discount, he went quiet.
    4) Stacey: we have no way we can refund amounts of money to anyone's credit card (I pointed out that this is rather strange, as every other company can!)
    5) Stacey: anyway, the computer's gone down and "we're having problems with it" (she was getting desperate by now)

    I have told both of them that as far as I'm concerned, their company are unscrupulous and are completely incapable of telling the truth, as one person contradicts another - as my conversation above shows. I've also confirmed it in writing to them. I've nobody to blame but me and it's only 10 which is nothing in the great scheme of things, but I HATE dishonesty - and this lot are still dishonest, even though they claim to have 'improved' their systems. Thank heavens I didn't spend much money with them, and I have to be fair and say that the item of jewellery is exactly what I ordered - but I would hate someone to get caught by them for a big amount, as it seems they are the same old scammers they were before, lie through their teeth and have no scruples at all.
    Last edited by historymystery; 27-10-2015 at 03:31 PM.
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  2. #2
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    I also received an email in September from Richard Northall with a 10 voucher code, which I haven't used yet. In fact I had almost forgotten about it, but then thought I could use it during their clearance but I haven't been tempted yet. From what you have said it doesn't sound like they will honour it anyway. I wonder how many more customers received the voucher but got fobbed off when they tried to claim it.
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    QueenD, I really do hope you have better luck than me - that's Richard Northall you're talking about, the man who doesn't exist - then he does!! Still, it's taught me a lesson I won't forget. Good luck to you with the voucher from the Invisible (oops, no, Visible) Man... By the way, use it soon - because I think you'll find, if you read the small print, that it was only valid for 3 months from 10th September.
    Quote Originally Posted by QueenD View Post
    I also received an email in September from Richard Northall with a 10 voucher code, which I haven't used yet. In fact I had almost forgotten about it, but then thought I could use it during their clearance but I haven't been tempted yet. From what you have said it doesn't sound like they will honour it anyway. I wonder how many more customers received the voucher but got fobbed off when they tried to claim it.
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    It doesn't matter how much you've been ripped off for it's the fact you have. I've been ripped off before for a lot, a lot! of money by a company called Auction World shopping tv and that was in the hundreds, I look back now and could kick myself for being so gullible (it was about twelve years ago or roundabout) I'm still angry H and feel violated as I'm sure you do. These companies shouldn't be allowed to trade and as far as I'm concerned it's legal fraud because they're allowed to get away with it, it's despicable.
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    This company looks to be in some difficulty for a while. Many people on their own Facebook page have been complaining about similar things; difficulties in getting refunds; none supply of Creation items, waiting forever for customer services to answer the phone, the list goes on. I stopped buying over 2 years ago because of the problems you write about.

    It is a sad reflection of the company when members of staff do not know who their boss is. Richard is the managing director of the company and has been for well over a year.
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    Genuinely disgusting. Even with a studio change... it still looks and sounds like a cowboy outfit.
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    shopperholic. My sentiments too - it's not the amount, it's the fact they try (and succeed) to scam you. Still, I should have realised that leopards don't (generally) change their spots. It's even worse IMO if they have scammed you out of a lot of money, so I'm fortunate. May their wotsits shrivel, I say!

    Quote Originally Posted by shopperholic View Post
    It doesn't matter how much you've been ripped off for it's the fact you have. I've been ripped off before for a lot, a lot! of money by a company called Auction World shopping tv and that was in the hundreds, I look back now and could kick myself for being so gullible (it was about twelve years ago or roundabout) I'm still angry H and feel violated as I'm sure you do. These companies shouldn't be allowed to trade and as far as I'm concerned it's legal fraud because they're allowed to get away with it, it's despicable.
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    They should rename this channel 'Pinnochio & Co.'

    Quote Originally Posted by mr tom View Post
    Genuinely disgusting. Even with a studio change... it still looks and sounds like a cowboy outfit.
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  10. #9
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    If I was Richard Northall (or anyone else there), I wouldn't get too comfortable in my seat. This company have had so many "re-vamps" over the years, but basically they come back with just the same old scams. The writing must be on the wall, because (as I said to them over the phone) if you are that desperate to scam someone out of 10, you must be on your uppers. Presenters come and go like a revolving door - surely the writing has got to be on the wall for them.

    Quote Originally Posted by Inspiration View Post
    This company looks to be in some difficulty for a while. Many people on their own Facebook page have been complaining about similar things; difficulties in getting refunds; none supply of Creation items, waiting forever for customer services to answer the phone, the list goes on. I stopped buying over 2 years ago because of the problems you write about.

    It is a sad reflection of the company when members of staff do not know who their boss is. Richard is the managing director of the company and has been for well over a year.
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    Crocks and Cons.
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