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    Ideal World announces
    UK Launch of Moppy by Polti

    Ideal World is delighted to announce the arrival of Moppy by Polti a brand new cleaning system designed to make your cleaning life easier. Making its UK debut live on Ideal World TV at 10pm on Thursday 22nd June, Moppy will launch for the exclusive price of 99.99 (usual price 129.99) to celebrate its arrival!

    With its double clean function as a dust sweeper and also as a hygienic cleaner, Moppy removes dirt and bacteria from all surfaces including floors and vertical surfaces too. Using the hot steam charged cloths, which are easy to remove and wash, Moppy is 99.9% effective at removing 4 main types of bacteria, including E.Coli due to the unique material of the microfiber cloths - making your cleaning routine thorough and quick too.

    Lightweight and portable, this cordless floor cleaner has extra manoeuvrability with its 360 degree rotation. Combined with its flat and flexible shape and head, Moppy can reach virtually anywhere! And its ready in ten seconds too for a speedy clean when you need it most.

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    Results 1 to 8 of 8
    1. #1
      Join Date
      Jun 2008
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      Default Tattered Lace 3 for 2

      Evening all.......Can someone please save my sanity??!! At the weekend I ordered 3 tattered lace dies, all of which were in the 3 for 2 offer. I was however charged for all 3 :( I rang C&C customer services, only to be told that one of the items was not in the offer!! I calmly explained that the website was showing otherwise and the gentleman I was speaking with disappeared for a while to check. When he came back to me he confirmed that I was quite right and told me he would put a credit note on my account.

      Today I have had to ring IW about another order (wrong colour item received and replacement arrived today, same colour as the original one I returned!! ) I asked the lady to check that I'd got my C&C credit as I couldn't see it on my account and she replies, no because one of the items is not in the 3 for 2 offer!!!!! I got straight on the website while talking to her and lo and behold, all 3 items I ordered are showing with the 3 for 2 logo!!! The lady refused to accept this and after 20 minutes going round and round in circles, I am waiting for a supervisor to call me back



      Anyone have any ideas on where to go with this now or have a different phone number I could try? This was only my 2nd order with C&C and frustrated is an understatement!!


      › See More: Tattered Lace 3 for 2

    2. #2
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      Jul 2008
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      Default

      Email Mike Hancock or David Pec at C & C. Someone from their office should phone you to help sort it out.

    3.    Sewing Quarter


    4. #3
      Join Date
      Jun 2008
      Location
      Greater Manchester
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      1,079
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      Default

      Take a screenshot of the website page so that you have the evidence that can be sent in your email.
      Flying Pigs

    5. #4
      Join Date
      Jun 2008
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      38
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      Default

      Would that just be the customer services email address Pyjama Princess? I sent an email to customer services with a screen shot of the website last night Flying Pigs, awaiting a response!

    6.    Sponsored Links


    7. #5
      Join Date
      Jun 2008
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      Default

      So still no phone call or reply to emails but after posting on C&Cs Facebook page I got a message asking for order details so they could look into it. May have been because someone posted a reply to my message telling me to try Trading Standards! I sent the details requested last night and am awaiting a response. Fingers crossed things should be sorted soon.

    8.    Gemporia


    9. #6
      Join Date
      Jul 2008
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      113
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      Default

      That's a step forward Mau-Mum. Just in case you need it the email is:
      mike.hancock@idealshoppingdirect.co.uk
      He's sorted out most of the problems Craft Telly forum members have had. Good luck.
      Thanks Mau-Mum thanked for this post
       

    10.    Sponsored Links


    11. #7
      Join Date
      Jun 2008
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      Default

      Thank you PP, will hang on to that for future reference! The Facebook post seems to have done the trick - had a very apologetic message and a refund is on the way
      Likes pyjama princess liked this post
       

    12.    Sponsored Links


    13. #8
      Join Date
      Jul 2008
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      113
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      Default

      I'm pleased that things seem to be going right for you. Keep a look out for that refund though just in case.
      Thanks Mau-Mum thanked for this post
       

    14.    Crafting.co.uk


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