Create and Craft TV Live at AFCI's Creativation in Phoenix, Arizona AND launching New and Exciting products in their World Wide Week Event


Toy Story Create and Craft will be once again returning to the Association for Creative Industry's Creativation Show this January; the huge crafting trade show, this year hosted in Phoenix, Arizona. Create and Craft will be broadcasting live links onto both their UK and US channels and via Facebook Live from Phoenix throughout the event which runs from Thursday 18th to Monday 22nd January.


Creativation is one of the most exciting events in the Create and Craft calendar and showcases over 300 exhibitors which enables Create and Craft to bring you the latest news and trends for 2018 from the comfort of your own home. This is Create and Craft's sixth year broadcasting.....


Read More.



Results 1 to 8 of 8
  1. #1
    Join Date
    Jun 2008
    Posts
    38
    Post Thanks / Like

    Default Tattered Lace 3 for 2


    ADVERTISING


    Evening all.......Can someone please save my sanity??!! At the weekend I ordered 3 tattered lace dies, all of which were in the 3 for 2 offer. I was however charged for all 3 :( I rang C&C customer services, only to be told that one of the items was not in the offer!! I calmly explained that the website was showing otherwise and the gentleman I was speaking with disappeared for a while to check. When he came back to me he confirmed that I was quite right and told me he would put a credit note on my account.

    Today I have had to ring IW about another order (wrong colour item received and replacement arrived today, same colour as the original one I returned!! ) I asked the lady to check that I'd got my C&C credit as I couldn't see it on my account and she replies, no because one of the items is not in the 3 for 2 offer!!!!! I got straight on the website while talking to her and lo and behold, all 3 items I ordered are showing with the 3 for 2 logo!!! The lady refused to accept this and after 20 minutes going round and round in circles, I am waiting for a supervisor to call me back

    Anyone have any ideas on where to go with this now or have a different phone number I could try? This was only my 2nd order with C&C and frustrated is an understatement!!

  2.    Tune into Price Crash - Sky Channel 677


  3. #2
    Join Date
    Jul 2008
    Posts
    115
    Post Thanks / Like

    Default

    ADVERTISING
    Email Mike Hancock or David Pec at C & C. Someone from their office should phone you to help sort it out.

  4.    Advertisment


  5. #3
    Join Date
    Jun 2008
    Location
    Greater Manchester
    Posts
    1,093
    Post Thanks / Like

    Default

    Take a screenshot of the website page so that you have the evidence that can be sent in your email.

  6.    Advertisment


  7. #4
    Join Date
    Jun 2008
    Posts
    38
    Post Thanks / Like

    Default

    Would that just be the customer services email address Pyjama Princess? I sent an email to customer services with a screen shot of the website last night Flying Pigs, awaiting a response!

  8.    Advertisment


  9. #5
    Join Date
    Jun 2008
    Posts
    38
    Post Thanks / Like

    Default

    So still no phone call or reply to emails but after posting on C&Cs Facebook page I got a message asking for order details so they could look into it. May have been because someone posted a reply to my message telling me to try Trading Standards! I sent the details requested last night and am awaiting a response. Fingers crossed things should be sorted soon.

  10.    Advertisment


  11. #6
    Join Date
    Jul 2008
    Posts
    115
    Post Thanks / Like

    Default

    That's a step forward Mau-Mum. Just in case you need it the email is:
    mike.hancock@idealshoppingdirect.co.uk
    He's sorted out most of the problems Craft Telly forum members have had. Good luck.
    Thanks Mau-Mum thanked for this post
     

  12.    Advertisment


  13. #7
    Join Date
    Jun 2008
    Posts
    38
    Post Thanks / Like

    Default

    Thank you PP, will hang on to that for future reference! The Facebook post seems to have done the trick - had a very apologetic message and a refund is on the way
    Likes pyjama princess liked this post
     

  14.    Advertisment


  15. #8
    Join Date
    Jul 2008
    Posts
    115
    Post Thanks / Like

    Default


    ADVERTISING


    I'm pleased that things seem to be going right for you. Keep a look out for that refund though just in case.
    Thanks Mau-Mum thanked for this post
     

  16.    Advertisment


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •