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    IDEAL WORLD BRINGS YOU WATCH WEEK

    Join us for a week dedicated to gorgeous timepieces where you can save up to 40% from 9pm on Sunday 12th November.

    Join Ideal World this week, where we will be sharing some of our most popular brands at unbelievable prices. From our old favourites Vostok Europe to newer brands such as Karen Millen and Timberland, there is sure to be something to suit everyone.

    Ideal World will be hosting a variety of shows throughout the week, offering limited editions, gifts with purchases and even UK and World exclusives.....

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    Results 1 to 8 of 8
    1. #1
      Join Date
      Jun 2008
      Posts
      38
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      Default Tattered Lace 3 for 2

      Evening all.......Can someone please save my sanity??!! At the weekend I ordered 3 tattered lace dies, all of which were in the 3 for 2 offer. I was however charged for all 3 :( I rang C&C customer services, only to be told that one of the items was not in the offer!! I calmly explained that the website was showing otherwise and the gentleman I was speaking with disappeared for a while to check. When he came back to me he confirmed that I was quite right and told me he would put a credit note on my account.





      Today I have had to ring IW about another order (wrong colour item received and replacement arrived today, same colour as the original one I returned!! ) I asked the lady to check that I'd got my C&C credit as I couldn't see it on my account and she replies, no because one of the items is not in the 3 for 2 offer!!!!! I got straight on the website while talking to her and lo and behold, all 3 items I ordered are showing with the 3 for 2 logo!!! The lady refused to accept this and after 20 minutes going round and round in circles, I am waiting for a supervisor to call me back

      Anyone have any ideas on where to go with this now or have a different phone number I could try? This was only my 2nd order with C&C and frustrated is an understatement!!

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    3. #2
      Join Date
      Jul 2008
      Posts
      115
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      Default

      Email Mike Hancock or David Pec at C & C. Someone from their office should phone you to help sort it out.

    4.    Price Crash TV

    5. #3
      Join Date
      Jun 2008
      Location
      Greater Manchester
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      1,093
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      Take a screenshot of the website page so that you have the evidence that can be sent in your email.
      Flying Pigs

    6. #4
      Join Date
      Jun 2008
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      38
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      Default

      Would that just be the customer services email address Pyjama Princess? I sent an email to customer services with a screen shot of the website last night Flying Pigs, awaiting a response!

    7. #5
      Join Date
      Jun 2008
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      Default

      So still no phone call or reply to emails but after posting on C&Cs Facebook page I got a message asking for order details so they could look into it. May have been because someone posted a reply to my message telling me to try Trading Standards! I sent the details requested last night and am awaiting a response. Fingers crossed things should be sorted soon.




    8. #6
      Join Date
      Jul 2008
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      That's a step forward Mau-Mum. Just in case you need it the email is:
      mike.hancock@idealshoppingdirect.co.uk
      He's sorted out most of the problems Craft Telly forum members have had. Good luck.
      Thanks Mau-Mum thanked for this post
       

    9.    Gemporia

    10. #7
      Join Date
      Jun 2008
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      Thank you PP, will hang on to that for future reference! The Facebook post seems to have done the trick - had a very apologetic message and a refund is on the way
      Likes pyjama princess liked this post
       

    11. #8
      Join Date
      Jul 2008
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      115
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      Default

      I'm pleased that things seem to be going right for you. Keep a look out for that refund though just in case.
      Thanks Mau-Mum thanked for this post
       

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