Order delivery times customer service

Ordered the tower pan set 16/01/2016 , delivery 4-5 days , still not delivered by 23/01.2016 . Answer phone systems says 22/01/2016 , call centre says at least another week as it's delivered from TOWER .
Tell presenters not to rant on about quick delivery when they KNOW it's not going to happen.
Anyone else had similar experience ?

Not ordered for many years because of variable service.

Tower products take about ten days because they come direct from the supplier, I was obviously watching a different show to you because the presenter did mention this on air. I ordered the Tower glass soup maker and I got it in nine days if that's any help.

I put in about 5 reviews yesterday, none favourable. In the bit where you're asked if you would recommend Q, I gave a low score and said "expensive PP and slow delivery". They don't publish that though.

Haven't heard yet if any have been published. I forgot to screenshot them, so I can't post them on here.

stratobuddy said:

I put in about 5 reviews yesterday, none favourable. In the bit where you're asked if you would recommend Q, I gave a low score and said "expensive PP and slow delivery". They don't publish that though.

Haven't heard yet if any have been published. I forgot to screenshot them, so I can't post them on here.

Click to expand...

Someone is saying on trustpilot that she did a review for fabulift, not a detrimental one, a truthful one, but as it wasn't 5* they ignored it.

stratobuddy said:

I put in about 5 reviews yesterday, none favourable. In the bit where you're asked if you would recommend Q, I gave a low score and said "expensive PP and slow delivery". They don't publish that though.

Haven't heard yet if any have been published. I forgot to screenshot them, so I can't post them on here.

Click to expand...

I've put a couple of bad reviews up over the years and they've stayed up, so I don't know about that. My delivery is always a couple of days unless they state otherwise, but I've got to disagree about p&p, I've just ordered more cleanser and that was £1 p&p and my Nutrininja was free, so I can't really complain about the postage.

I ordered the tower pressure cooker before Christmas and it came in two days, to be honest IW customer service is dire but there delivery has always been a couple of days for me.

shopperholic said:

I've put a couple of bad reviews up over the years and they've stayed up, so I don't know about that. My delivery is always a couple of days unless they state otherwise, but I've got to disagree about p&p, I've just ordered more cleanser and that was £1 p&p and my Nutrininja was free, so I can't really complain about the postage.

Click to expand...

How did you get free postage on the Ninja, I think I paid £7-95?

stratobuddy said:

How did you get free postage on the Ninja, I think I paid £7-95?

Click to expand...

Up until two weeks ago they ran it as a Blockbuster, two easy pays of £35 and free p&p. Sorry, I'm talking about the NutriBullet and my Nutrimaster I got free p&p. Sorry about that, when I seen your p&p was £7.95 I thought eh? the delivery was only £5.99 when it wasn't free, that's when I realised I put the wrong name up.

I have found Ideal World brilliant with delivery , usually a couple or three days . In the past I found them rather unreliable and things took ages , but not now .
Multi line postage is also very good if you want to buy several items from one show eg. fashion , postage is capped at £6.98 . Can you imagine how much it would cost to buy several items from QVC , a ridiculous amount !

Still not delivered , but had an email asking me to rate the product already. Customer service advising now to wait another week !!

I have to say i have found delivery on recent purchases very quick perhaps i have been lucky but they have been quicker than qvc

mossie269 said:

I have to say i have found delivery on recent purchases very quick perhaps i have been lucky but they have been quicker than qvc

Click to expand...

It would be more remarkable if someone's delivery was slower than QVC on far too many occasions.

Arrived at last , just 2 weeks after ordering , no response from customer email !!!!