Your name or email adress:
Do you already have an account?
Forgot your password?
  • Log in or Sign up



    Price Crash is back from 9pm tonight!

    It has created a stir on social media over the past few weeks and tonight is the night... Price Crash returns to TV after a near 10-year absence from your screens.

    Its return is brought to you by On Air Media who are responsible for producing various shopping channels including Cruise1st.tv (Sky 680) and PaversShoes.tv (Sky 669). The majority of the On Air Media team worked on the original Price Crash and have the blessing of its creator and shopping TV legend, David Ades.

    Derek Marks who was one of the original Price Crash presenters said: “it seems this is the era of great nostalgia returning to our TV screens so I am really excited to be part of this Price Crash reboot. We really believe that no one is doing what we have planned for everyone watching at home. We have some great deals and products that haven’t been on shopping TV for years!”.

    Price Crash originally ran from 2004 to 2008 and became infamous for its fun and quirky deals including Buy One Get One Free .....

    Read More



    Results 1 to 10 of 10
    1. #1
      Join Date
      Feb 2012
      Location
      A, A
      Posts
      118
      Post Thanks / Like

      Exclamation Is Create And Craft's Customer Service Really In The UK?

      You wouldn't believe it after the email mum received. She went to the trouble of phoning the customer services as part of an order hadn't arrived. After getting frustrated with the brilliant English spoken by the agent the expensive call was ended with her being told that they would look into it.

      She forwarded the email to me and frankly the mind boggles. The note she put on her email to said "I know I am fussy about correctly written letters but this takes the biscuit!!!"

      Below is the email she received.

      Dear Mrs. ,

      Good day from Create and Craft.

      We are sorry to inform you that there will be a bit delay in sending the order containing the Tattered Lace Large Die Storage Solution Clear Inserts as our supplier is expecting to send it within 2-3 weeks.

      There is no enough items to be sent however, they are expecting a delivery for the item to be arrived within this week.

      Should you have any further questions in relation to this query please respond to this email or call our Customer Service Department on 08717 123455*.

      *Calls cost 13p per minute plus your phone company's access charges.





      Yours Sincerely,

      Abelardo Palen

      Create and Craft
      Customer Service Department


      › See More: Is Create And Craft's Customer Service Really In The UK?
      Thanks Petespants thanked for this post
      Likes VapidStoat, Wirral70 liked this post
       

    2. #2
      Join Date
      Jun 2008
      Posts
      684
      Post Thanks / Like

      Default

      No, it's not in the UK - why did you think that?

    3.    Sewing Quarter


    4. #3
      Join Date
      Apr 2016
      Posts
      26
      Post Thanks / Like

      Default

      Probably because they have been on about it being brought back for 2 or 3 years now and then some was eventually brought to Peterborough but they seem very limited in what they can do from there. They did sort out my membership from there though when it was mucked up. I can sympathise with your Mum Nutsville, I've had some pearlers over the years - once forwarded a bad one to one of the big noises but it didnt make any difference.
      Thanks Petespants, Waterlily , Nutsville thanked for this post
      Likes VapidStoat, Wirral70 liked this post
       

    5.    Sponsored Link

    6. #4
      Join Date
      Dec 2010
      Posts
      9,600
      Post Thanks / Like

      Default

      Create & Craft Customer Services are one of the many things that get slated on Review Centre. They only achieve a really very poor overall rating 1.6 out of 5, oh dear!

      The reviews and overall rating are almost as bad as those for Ideal World which, unbelievably, rates even worse

      http://www.reviewcentre.com/reviews184090.html

      http://www.reviewcentre.com/reviews87736.html
      Thanks Petespants thanked for this post
       

    7.    Price Crash

    8. #5
      Join Date
      Oct 2013
      Location
      Central London and Dordogne, France
      Posts
      887
      Post Thanks / Like

      Default

      some of C&C's call centre operations have been brought back to the UK. But the majority of them, including any regarding customer service, are still based abroad, hence your classic Indian call centre email.
      Thanks Nutsville thanked for this post
      Likes Petespants liked this post
       

    9.    Gemporia


    10. #6
      Join Date
      Mar 2010
      Posts
      616
      Post Thanks / Like

      Default

      We have had Calls from America before
      Thanks Petespants thanked for this post
       

    11.    Sponsored Links

    12. #7
      Join Date
      Jul 2016
      Location
      In a tree.
      Posts
      842
      Post Thanks / Like

      Default

      I'm not sure where the caller I had was from.
      He had a very pleasant manner and seemed concerned when I asked him why I had half my parcel missing.However,his English was so poor I could not understand him.I asked to speak to a supervisor but made no progress.I said goodbye.Next day when I phoned the person had a heavily accented but understandable voice.I asked if they were in the UK and he said he worked for a U K company. Managed with difficulty to explain the problem.This was about five years ago.After reading reviews I can see nothing has been done to resolve the situation.
      Likes Craftalot liked this post
       

    13.    Sponsored Links

    14. #8
      Join Date
      Dec 2010
      Posts
      9,600
      Post Thanks / Like

      Default

      I suppose a good Contact Centre is a good Contact Centre. I guess it doesn't really matter if the Contact Centre is offshore if it's good. Barclays use offshore Contact Centres and in my personal opinion they're absolutely fine.

      However, when a Contact Centre is offshore and it's poor it can be very frustrating. But I genuinely know of no other company other than Ideal Shopping that clearly have very poor, offshore Contact Centres and even worse use a '09' Premium Rate number.

      Does anyone know of one single other retailer that uses '09' numbers? I know Tarot and 'Dodgy' lines do and sometimes Voting on TV Shows but not much else.

    15.    Crafting.co.uk


    16. #9
      Join Date
      Jun 2012
      Posts
      1,744
      Post Thanks / Like

      Default

      I find the customer service people very amiable and competent as long as there's no complaint or problem. They are fine putting in orders and passing the time of day but if it is something off their script they don't understand. Maybe they should have a UK call centre for problems/complaints and an overseas one just for orders.

      CC

    17.    Sponsored Link

    18. #10
      Join Date
      Jul 2011
      Posts
      22
      Post Thanks / Like

      Default

      Totally agree Wirral - I think this is a real case of "get what you pay for" and they are paying as little as they possibly can and the quality reflects that,



      Talk to companies like Barclays, Netgear and Vodafone they are clearly offshore - but the service is perfect,

      The location of the centre seems to make a lot of difference from my personal observation - India being awful but Malaysia being pretty good, Maybe down to minimum wage and how well they treat the team?

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •