QVC New Customer Code - Page 2




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  1. #11
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    Its kicking off on the QVC Facebook page about this. Loads of What About The Loyal Customers?

    One binlid has said QVC can't win! Daft cow.

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  2. #12
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    Quote Originally Posted by Bettyboo View Post
    When retailers reduce goods by 10% 20% 30% they are still making a profit. IMO the reduction is factored in to the original selling price so people think they are getting this huge reduction in price when things are on special offers or sale price etc. QVC are just one of the worst for this type of sales ploy. There is no such thing as a bargain on Q.
    I often find it amusing when people are buying what they deem is a 'bargain' because they have bought something at a sale price and saved 200 or something, in some cases it is genuine, I know I have purchased a electronic toothbrush (never ever purchase these at full price, there are enough sales (Black Friday, Christmas etc) to warrant not to pay full price) and a computer that did go back up to full price (which I was surprised at, as I thought it would go up but perhaps not back up to full price), but in other cases it is factored in, certainly where Q fashion is concerned, some of the brands which I find overly excessive (Join (sorry if there are any 'Joinettes' in the forum), Yong Kim and H by Halston (I mean really who is going to purchase 2 basic T-shirts for nearly 40, I looked in my wardrobe I have similar from a well known shop (French for Good Shop) and they were just as soft and I could have bought about 8 for the price!

    No the old adage is true a bargain is only a bargain if you really needed the item in the first place. My dad has loads of 'bargains', (we do plenty of car-boot sales with all these 'bargains'!)
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  3. #13
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    QVC UK has nearly 3000 clothing items in their clearance section. No shop in the real world would hang on to stock hoping to sell it 5 years later with only 10% off. If they want to squeeze every last penny they can with a sale item they should operate them along the lines of a falling auction, lopping off a small amount daily until someone is tempted. I find myself looking at the same items for months and repeatedly talk myself out of buying (a) because the reduction still doesn't offset the postage charged, and (b) the item is probably way past it's sell by date whether it's make up, clothing or Xmas decorations!
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  4. #14
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    QVC uses every trick in the book to sell stuff to us... and too many of us fall for it enough times for a successful business.

    Until the sales model comes to a screeching, grinding halt, QVC will not change. They make derisory reductions in price (last clicks, clearance) and don't cut the P&P and stuff sells. They have no incentive to take a different approach.

    What truly baffles me about their approach is that they are so dog-in-the-manger about stuff that has been on their shelves for years and still they won't properly deal with it! They should be charging every item in the warehouse "rent" for the shelf-space it occupies. So many pence per square centimetre per day. Even if it starts off at a fraction of a penny per day it does add up. The items which have been on their shelves for 5 years+ must now be impossible to break even on. The total absence of commercial thinking in this is extraordinary, and increases their costs and reduces their profits. What kind of a business can sustain that?

    There is a reason why successful fashion retailers have so much stock movement, and why retailers who struggle have so little stock movement. Price it to sell. If you get to the end of a hard-and-fast deadline and it hasn't sell, move it into a sale and price it to sell again. If that doesn't sell, give it one last go at a lower price then move it out to a dedicated reseller. Just don't have things hanging around like the ghost of Christmas past when it is hopelessly out of fashion. Seasonal fashion items should be on the way out the door within 3 months of coming in the door, one way or another.

    At least the beauty stuff (largely) has to be moved out once it hits 3 years (though we can all report on items still on the books long after the brand has gone bust or left QVC) - who wants to put rancid beauty products on their faces?

    Similarly with food products - they have a limited shelf life and are more regulated anyway.
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  5. #15
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    Someone on Q`s facebook thread complaining about the code for new customers and nothing for loyal customers etc has said she ordered 84 items from Q in August, only returned 3 of them and her bank contacted her cos they thought her account had been hacked. She isn`t happy that her loyalty isn`t being rewarded with a discount code but IMO it isn`t a code she needs but a psychiatrist.
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  6. #16
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    Quote Originally Posted by Vienna View Post
    Someone on Q`s facebook thread complaining about the code for new customers and nothing for loyal customers etc has said she ordered 84 items from Q in August, only returned 3 of them and her bank contacted her cos they thought her account had been hacked. She isn`t happy that her loyalty isn`t being rewarded with a discount code but IMO it isn`t a code she needs but a psychiatrist.
    84 items in one month..........yikes!!!!!
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  7. #17
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    P&P alone will be over 300.00. !!

  8. #18
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    Quote Originally Posted by Vienna View Post
    Someone on Q`s facebook thread complaining about the code for new customers and nothing for loyal customers etc has said she ordered 84 items from Q in August, only returned 3 of them and her bank contacted her cos they thought her account had been hacked. She isn`t happy that her loyalty isn`t being rewarded with a discount code but IMO it isn`t a code she needs but a psychiatrist.
    Or a debt counsellor.
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  9. #19
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    Quote Originally Posted by maymorganlondon View Post
    QVC uses every trick in the book to sell stuff to us... and too many of us fall for it enough times for a successful business.

    Until the sales model comes to a screeching, grinding halt, QVC will not change. They make derisory reductions in price (last clicks, clearance) and don't cut the P&P and stuff sells. They have no incentive to take a different approach.

    What truly baffles me about their approach is that they are so dog-in-the-manger about stuff that has been on their shelves for years and still they won't properly deal with it! They should be charging every item in the warehouse "rent" for the shelf-space it occupies. So many pence per square centimetre per day. Even if it starts off at a fraction of a penny per day it does add up. The items which have been on their shelves for 5 years+ must now be impossible to break even on. The total absence of commercial thinking in this is extraordinary, and increases their costs and reduces their profits. What kind of a business can sustain that?

    There is a reason why successful fashion retailers have so much stock movement, and why retailers who struggle have so little stock movement. Price it to sell. If you get to the end of a hard-and-fast deadline and it hasn't sell, move it into a sale and price it to sell again. If that doesn't sell, give it one last go at a lower price then move it out to a dedicated reseller. Just don't have things hanging around like the ghost of Christmas past when it is hopelessly out of fashion. Seasonal fashion items should be on the way out the door within 3 months of coming in the door, one way or another.

    At least the beauty stuff (largely) has to be moved out once it hits 3 years (though we can all report on items still on the books long after the brand has gone bust or left QVC) - who wants to put rancid beauty products on their faces?

    Similarly with food products - they have a limited shelf life and are more regulated anyway.
    Your comments made interesting reading. But for some time now, Advanced Orders have been their mantra, so clearly don't want to order stuff in until they get confirmed orders.

    As for the fiver incentive - well, its no incentive, its just about a coffee in Costas. The very fact they are stooping to such tactics means alarm bells are ringing.
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  10. #20
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    I cannot imagine what these 84 items would be that the FB lady has bought in a month. That averages at 3 items a day. If it's fashion or beauty each item would be about 30.00 - 40.00 so by that reckoning alone she has spent roughly 3,000 {maybe more}plus the P&P

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