Whoever Said Reviews Are Being Hidden Is Right




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  1. #1
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    Default Whoever Said Reviews Are Being Hidden Is Right

    I can't remember who, but someone on this forum suggested that Gems was not displaying Feefo reviews on some products. At the time, I put it down to technical glitches because, unless the product sells out (and the item page is withdrawn from the website) reviews tended to appear in time. However, I think I'm wrong.

    Attached are two pics: a recent Feefo bad review and the associated product page. So:

    - Only two sizes are left so it would be unusual for none of the buyers of the other sizes not to have left any reviews.

    - The recent Feefo reviewer says that they wished they'd taken notice of the bad reviews before purchasing. There are no reviews on the product page at all - not even a star rating.

    Conclusion? Gems must control what gets posted from Feefo in to their database. So, like the comments on how QVC "creates" it's review library, I guess you have to research across the internet to find out about a product and not rely on so-called independent reviews on a merchant's site.

    I'm sure this isn't news to the savvy crowd on here but, for me, it's one of the last nails in the Gems coffin. Oh well.

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  2. #2
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    ADVERTISING
    Negative reviews are not included .I know this as after buying items which I was not really that satisfied with and then getting emails with links to review on Feefo I reviewed truthfully.Needless to say my reviews never appeared.I spent at least 2 hours looking.Some reviews for JM which was then sister channel to Gems were so 'creep ars** ' they made me want to throw up.Words like'You're the best'' xxxx fave' 'never go any where else ' Doesn't really do much to inform about quality or service.However, it gets published.My reviews mentioned inaccurately described products,broken stones and sterling silver than turned the colour of brass.The truth was not allowed.Feefo is in my opinion not impartial.

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  4. #3
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    I've even had requests for reviews before the item to be reviewed has arrived!!

    If a person is exhuberant with the compliments(especially about the company)and presses that x key until the paint wears off of they get reviews included even if they are useless as reviews.If a person criticises,even if in a constructive way and with good reason ,the review disappears.I would never bother with Feefo as I like to be able to tell the truth.
    Last edited by Petespants; 15-09-2017 at 04:55 PM.

  5. #4
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    Just to add to the mix I have found that you might look at an item and the details may say Rated 3.5/5 based on 3 customer reviews so you then scroll down and all you will see are the two positive reviews so what should I deduce regarding the absence of the lesser review?
    On other times you will see that Gemporia will crow about an item has only five star reviews. Thats sort of curious as when you score an item for Gemporia you don't have a five star option but only Excellent, Good, Poor or Bad. From my research it seems that Gemporia will categorise an item as five star if it only has feedback of Excellent OR Good which really means always not Poor or Bad which seems a manipulation of the data to me.

  6. #5
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    BTW AndyW - regarding the original posting that suggested that Gemporia don't display all reviews that have been posted on Feefo - guilty as charged here!!
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  7. #6
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    Hoping that this is my last addition to this thread!

    The Feefo page for Gemporia states
    'Feedback for www.gemporia.com has been compiled from 304317 Customer Reviews'

    The Gemporia home page
    98% from 398,586 reviews

    Thats quite a disparity! Just saying.

    Seems it depends on how you get to the Feefo pages as to what total figure gets displayed. Just makes me more certain that the use of the Feefo feedback is cynical and manipulative and just underlines the company policy that the 30 day non quibble money back entitles them to distribute items that do not match the quality inferred from the on screen presentation or the reality that the items are not of merchantable quality and quickly deteriorate under normal usage. Just remember that Gemporia only guarantee their items of jewellery for a period of six months and that any piece that proves faulty after six months is outside of their guarantee - as much as they use the word legacy!
    Last edited by Bristol; 16-09-2017 at 08:16 PM.

  8. #7
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    I have always treated review websites with a large pinch of salt, and I don't think Gemporia are the only ones whose site is economical with the truth. I do not believe websites are impartial and to claim that they put all reviews, good and bad, on display is being disingenuous, to say the least, because they don't. On the subject of Gems, Adina is flogging a blue topaz she claims looks like a blue Paraiba, when the colour is actually nothing like a Paraiba. They should really be jumped on by the ASA for saying things like this and she's one of the worst offenders. I know Adina never looks exactly smart and tidy, but I cannot believe how scruffy and slobby she looks tonight - her hair is a tangled mess of rats tails and her dress is falling off her. Her constant habit of rubbing or fingering her nose (I'm being polite, I could have described it as picking her nose) makes me feel queasy, I wish she would keep her fingers away from her nose - why the heck doesn't someone tell her?

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    Unrelated but slightly similar; Sunday afternoon 13:45 and Angeline is having another go at selling that bloody MNRJ83 JEWEL OF BOUDI currently scoring scoring something dreadful but if you find the item on the website you can't see the feedback as THIS PRODUCT IS BEING AUCTIONED
    (I just looked again and now the feedback is there: Rated 2.55/5 based on 57 customer reviews)
    These must be among the most returned items in Gemporias inventory. Every time it gets the big sell and a few days later the Poor and Bad ratings start to flow in. I am sure that Angeline will make a spirited go of adding sales of this to her daily figures.
    On the subject of Adina, presenter that has never actually finished a sentence, I am guessing that as long as her sales figures hit target no one at Gems entirely cares what she says to achieve it. She is appalling with the picking, the scratching, the hauling her hair about and not to mention the perilous situations with her choice of clothing and its ability to be on the verge of displaying her bust. But I get the feeling that cross her at your peril. And Steve just wants her to shift inventory.

    As far as ASA is concerned it constantly seems to me that these channels are beyond the reach of the ASA as the presenters are loose cannons that exaggerate the properties of the items that they are selling but that these statements are lost the moment that they are said - unless there is still such a thing as a recording of transmission. But if ASA did start on them the whole sector would become impotent and the ASA would have a lifetime of work.

  10. #9
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    Quote Originally Posted by historymystery View Post
    I have always treated review websites with a large pinch of salt, and I don't think Gemporia are the only ones whose site is economical with the truth. I do not believe websites are impartial and to claim that they put all reviews, good and bad, on display is being disingenuous, to say the least, because they don't. On the subject of Gems, Adina is flogging a blue topaz she claims looks like a blue Paraiba, when the colour is actually nothing like a Paraiba. They should really be jumped on by the ASA for saying things like this and she's one of the worst offenders. I know Adina never looks exactly smart and tidy, but I cannot believe how scruffy and slobby she looks tonight - her hair is a tangled mess of rats tails and her dress is falling off her. Her constant habit of rubbing or fingering her nose (I'm being polite, I could have described it as picking her nose) makes me feel queasy, I wish she would keep her fingers away from her nose - why the heck doesn't someone tell her?
    ah, was that Adina in the pink dress? Second time I have seen her in that this week. She really is an infuriating presenter.
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  11. #10
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    Yes, that is Adina in her newest flash my boobs top.

    I have noticed she seems to loose one of her fake nails quite a bit, must be all the nose picking.
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